That language lesson wouod be out of courtesy to the new country I moved to if I were to do that. It is wrong to expect millions who speak a language to learn English to accommodate me. If I cannot assimilate into a culture then I don't belong there.

You nailed it. If we can't communicate there is no customer service.

Maybe "no customer service" is the company's desired result, anyway. This lack of communication shields the company from customer complaints. Saves money in two ways.

Someone please explain to me why I must press 1 for English! :rant-rave:

Actually, there is some truth to that. Remember the days when automated phone menus dead-ended with a recorded message?

Wow, how this topic drifted.

The first generation of immigrants often do not learn perfect english, unless they were english speaking to begin with. The older the first generation, the less likely they will learn the new language.

This political hot potato has been debunked many times.

New immigrants, some of which are older and might not speak english well... their children assimilate to the new country and are often bilingual... speaking mainly the tongue of the country they live in. They learn the former language because of their parents mainly.

One generation to assimilate.

The reason for spanish signs, phone prompts, etc.... there are so many spanish people in our country, that businesses want to attract that business their way.

Illegal immigration is a bit of a different issue.

Both parties have been complicit. Cheap labor vs Advocating for Rights.

Both sides want the votes! That is probably the only common thread of concern.

May be a little off topic, but beware of someone who barely speaks English calling and claiming to be from Microsoft about your computer Windows. It's is a scam, folks. I got one yesterday and told the guy on the other end, "No, you are not from Microsoft. You are a scammer! I don't talk to scammers." And hung up.

Nobody will ever call you about "a problem with your Windows" no matter which provider, etc. They do not do business this way. Initiate your own calls if and when there is a real problem. There is always a support line or deal with a local "fixer".

Very good warning to all! Personally, I would not have said anything about knowing he is a scammer but would have just hung up - since I have heard of that scam before.

There is also a scam where someone supposed from the IRS sends an email asking for your bank account information and PIN's.

Just last week ago in the USA Today, it was reported that a lady in New York City gave a fortune teller around $217,000 to get rid of a curse. Hey, some folks are just too stupid to have money.

Perhaps that would work for the Chicago Cubs?

You have stepped way over the line with a comment even hinting that the Cubs could beat the curse.....that is a major violation of all protocol.

Oops...:o

Cuz pressing 2 is for Spanish. :doh:

I have tried to get service from a person in India who I literally could not understand, I was very polite but I had to keep saying, I'm sorry, I don't understand you. She hung up.

I agree with the posters-- press 1 for English should be dropped. We should not have Press 2 For Spanish. We should just speak English. People who come here should learn our language. Period. And we should not be ashamed or politically incorrect to demand it.

I myself have had enough of other language speaking people conversing in their language in front of me instead of using English---so I would not know what they were talking about..but for them that's ok -- that is not a problem….for them.

Bring those jobs back to the U.S. Demand immigrants learn English. My grandfather and my great grandfather had to and I am proud of that fact. They did what they had to do and made their way in the U.S. What is wrong with that idea? I'm signing off now. Those are my thoughts.

We should all learn Spanish.

We all should learn to be tolerant