[jblum8156]

I love Fairfield Farms. I've been there 3 times to buy, and each time I went to the front desk and pretty soon a lovely blond woman showed up and helped me. The same woman each time. She is very knowledgeable about Florida plants. And when I phoned with a question about one of my plants, she promptly called me back.
They have 2 of the most gorgeous and friendly cats. But unfortunately the cats are not for sale.
You do have to go to the front desk, and there is parking in front.

[jojo]

I have been ignored on 3 of 3 visits. The last time I wanted to look at some azaleas but the sprinklers come on at 3 p.m. in the azalea area. Two other shoppers and I got soaked. I have never seen such consistently poor customer service.

[LoveFlorida]

I have been there a few times and it is hard to find someone and if you do find someone and purchase plants they are about double what most of the other places around are. If you did not find anyone and had to go somewhere else you Saved money.

[gemorc]

I am a regular customer of the nursery. I have learned their secret for helping the customer. The customer must go to the center of the yard, in front of indoor showroom, and yell "HELP". It works every time. The louder you yell, the faster you receive help.

[LovingLife]

Originally Posted by Best Mom

We have used them for all our trees and plants. We also bought a great water fountain from them. Excellent products.
You are right that they are hard to find. However, everyone comments on our landscaping and the fountain.

I'm happy to report that some things have changed at Fairfield Farms - and all for the better. I know this is a relatively old post (3+ years); however, if you're a new reader, know that you will be helped professionally and quickly after your arrival at Fairfield Farms.

[billethkid]

maybe calling ahead of time to ask if anybody will be there....prefaced by "I understand there is usually nobody around to help customers" or should I make an appointment????

At some point the people who manage, preferably own the place will hear the complaints and do something about it.

btk

[Barefoot]

Originally Posted by LovingLife

I'm happy to report that some things have changed at Fairfield Farms - and all for the better. I know this is a relatively old post (3+ years); however, if you're a new reader, know that you will be helped professionally and quickly after your arrival at Fairfield Farms.

I don't like seeing these old (negative) threads regurgitated.

We've never had a problem getting service at FF. If there is no-one "on the floor", there will be someone in the area of the cash register! We just bought two "false bird of paradise" large tropical plants there. They were most helpful with providing information.

[Bogie Shooter]

Originally Posted by Barefoot

I don't like seeing these old (negative) threads regurgitated.

We've never had a problem getting service at FF. If there is no-one "on the floor", there will be someone in the area of the cash register! We just bought two "false bird of paradise" large tropical plants there. They were most helpful with providing information.

I agree!