[charlieo1126@gmail.com]

The best bank I’ve ever dealt with, there customer service people whether in house or on the phone are terrific, I’ve been with them many years and never once had a bad experience

[MollyJo]

Originally Posted by villageuser

I had trouble also getting in yesterday (Thursday). I wondered at that time if anybody else was also having trouble. I clicked on “forgot password” or whatever it says. It was very easy to get a new password. I figured it was either the latest iPad update, or that after all this time, Citizens Bank figured I should be changing my password.

My Pet Peeve when a company decides I should update my password. Don’t block my sign in to force a password update…

[TrapX]

Basic troubleshooting to access websites. No order to these. Some give clues about where to look into.
Try another browser.
Type ID+PW manually.
Clear cookies for that site.
Have you fully shut down and rebooted the computer? (not just put into standby)
Is your ID+PW working on a different computer?
Have you changed password recently? Are you using the right one? Try the old one.
The bank can help you on the phone.