[Windguy]

Using VPN to secure your connection can greatly reduce your speed. My throughput drops by over 50% when I enable it on my equipment (wired or WiFi). Try running a speed test with and without it.

[Rainger99]

Originally Posted by Windguy

Using VPN to secure your connection can greatly reduce your speed. My throughput drops by over 50% when I enable it on my equipment (wired or WiFi). Try running a speed test with and without it.

Does the OP have a VPN?

[Andyb]

Anybody but Infinity, they are awful. Buy the Verizon box.

[oneclickplus]

Originally Posted by villagetinker

Was this 5G over the telephone connection to a cell tower, or 5G in your house over the cable connection, this makes a big difference.

Exactly !!

There is a lot of confusion swirling around the term "5G".

In your home ... regarding the WiFi you have from your router ... there are typically two(2) frequencies available. There is the "old" 2.4Ghz WiFi connection and the relatively new 5Ghz connection. You can use either when connecting devices to your network. In the case, the "G" in "5G" refers to Gigahertz ... the radio frequency being used for the connection. 5Ghz connections were introduced years ago simply because the 2.4Ghz was crowded with a lot of other home devices such as cordless phones (not cell phone).

Now, in the world of cellular technology, the current state of the art is 5G. In this case, the "G" stands for "generation". You may recall we had 3G (generation) phones phased out recently. Most cellular providers require your phone to support 4G or 5G technology. 5G (fifth generation) is the latest of course. And this 5G (fifth generation) has NOTHING to do with your home 5G (5 gigahertz) WiFi connection.

It's unfortunate that the same term was used as many people have these confused.

[Rainger99]

Originally Posted by oneclickplus

Exactly !!

There is a lot of confusion swirling around the term "5G".

In your home ... regarding the WiFi you have from your router ... there are typically two(2) frequencies available. There is the "old" 2.4Ghz WiFi connection and the relatively new 5Ghz connection. You can use either when connecting devices to your network. In the case, the "G" in "5G" refers to Gigahertz ... the radio frequency being used for the connection. 5Ghz connections were introduced years ago simply because the 2.4Ghz was crowded with a lot of other home devices such as cordless phones (not cell phone).

Now, in the world of cellular technology, the current state of the art is 5G. In this case, the "G" stands for "generation". You may recall we had 3G (generation) phones phased out recently. Most cellular providers require your phone to support 4G or 5G technology. 5G (fifth generation) is the latest of course. And this 5G (fifth generation) has NOTHING to do with your home 5G (5 gigahertz) WiFi connection.

It's unfortunate that the same term was used as many people have these confused.

Thanks for clarifying that!

[opinionist]

I had a problem with my cell phone where I only got one bar for the connection. The phone may say 5G on it but the signal strength determines the functionality of the phone. I got a box at the Verizon store that connects to the internet to give me 5 bars.

[oneclickplus]

Originally Posted by starflyte1

My internet is so slow that is almost worthless. This morning I used 5g on my phone.

I live in Delmar and think the only provider is Xfinity. Can anyone suggest a solution to slow internet? Xfinity claims I have a fast speed.

Thank you.

You may need to reconsider the premise of your query. I help people with speed issues all the time. The vast majority of speed problems are misunderstood. Many people equate any / all speed issues with "my internet speed".

Are you sure it is internet speed? Some here have suggested you test your internet speed and that is a good idea. My suggested website is Internet Speed Test | Fast.com. If you have even 30Mbps, that is more than enough for anything you want to do.

Now, another vital test is this: turn your computer completely off. Using a stop watch, start your computer and time how long it takes to turn completely on including showing you your desktop icons AND opening a browser (any browser ... Chrome, Firefox, Edge, etc). Once the browser is open, stop the timer. How long did that take?

If it took more than 60 seconds, you more likely have a computer speed problem rather than an internet speed problem. Report back.

[Marine1974]

Originally Posted by starflyte1

My internet is so slow that is almost worthless. This morning I used 5g on my phone.

I live in Delmar and think the only provider is Xfinity. Can anyone suggest a solution to slow internet? Xfinity claims I have a fast speed.

Thank you.

If you’re talking about WiFi you might need to buy a repeater / extender device that plugs into an electrical outlet . This makes your WiFi stronger through your house .

. Not too expensive. I only use my iPhone
not a computer or laptop so I don’t have any cables running in my large house . I did cut the cord 2 years ago .
Runs my copier/printer / scanner/fax using WiFi no cables . Electrical cord only plugs in to wall outlet .
Have an antenna on my tv . 70 channels. Don’t know anything about cables but if that is what you have I would not know anything about this . Check to see if connections are tight .

[retiredguy123]

Originally Posted by rsmurano

Speedtest is going to tell you squat. So let’s say you are getting 50Mb from your wifi thru the internet. Where do you go from here? Is it my wifi network? Maybe/probably? Is it my internet provider network? Probably not.
No guessing here. Get a computer/ipad with an Ethernet cable attached and plug it in to the router that your provider provided you, or if it’s yours, the router hooked up to the modem. Using Ethernet, do a Speedtest. You should be getting 90% of the speed that you are paying for and you probably are getting faster speed than what you are paying for.
If this is the case (99.999% of the time it is) it’s not your network providers issue, it’s your private network inside your home, which the network provider has bother to do with this. 99% of the households don’t know how to setup an internal network, they thing when the network guy comes out, plops their router down somewhere in your house, it’s going to be magic and you will have the ultimate network. Far from it. These same 99% of the households will have the default wifi names that come with the router, and you will have 2 of them. I’ve had the same 1 network name for my last 4 homes.
Get a reputable network guy to help you out, and it’s not the geek squad nor the computer repairman.

Yes. Apparently, the OP has the Xfinity internet service. The speed he is paying for is listed on page 3 of the Xfinity detailed PDF bill, which is available online. My Xfinity speed is 1200mbps, and this morning I am getting 902mbps from my desktop computer which is connected to the modem/router with an ethernet cable, and 750mbps on my smart phone connected by wifi. I have never had anything but a single modem/router that provides wifi throughout the house. I am sure that I am paying for more speed than I need, but I have never had a speed issue.

[Bill14564]

Just guessing here but perhaps what the OP was attempting to say is he:
1. Gets slow speeds when accessing the internet through his router
2. Gets good speeds when accessing the internet through his mobile phone's 5G connection
3. /OBE/

My suggestion would be:
1. Try cycling power to the modem, they can sometimes get into a confused state.
2. If you haven't already done so, test the internet connection speed from more than one device. This would rule out problems in a particularly slow computer or tablet.
3. /OBE/
4. Try accessing your modem from your provider's side. When I had Xfinitiy it allowed me to login from a device outside my home (your 5G phone) and then get the status that my modem was reporting to them. This might show a problem with the modem or no connection to the modem at all

[mrf0151]

Originally Posted by Andyb

Anybody but Infinity, they are awful. Buy the Verizon box.

I got the Verizon 5G router on a trial. Struggled to get to 100mbps and was kept cutting out intermittently. Yes, I did try sitting the box in different locations in our home. Verizon told me our location should be getting great results but not true.

[kingofbeer]

Originally Posted by mrf0151

I got the Verizon 5G router on a trial. Struggled to get to 100mbps and was kept cutting out intermittently. Yes, I did try sitting the box in different locations in our home. Verizon told me our location should be getting great results but not true.

What specific wireless router are you using there ? You may need to get a new router to improve speed. Some websites are very slow. The comcast billing website is very slow for me. But most of the other ones are fast enough. My speed is 150 mbps which is fast enough to stream tv, for laptops and phones, etc. My laptop is plugged directly into my router. Paying $25 per month to Comcast for 150 speed is good enough for me.

[bopat]

There are several places to check. Some of them you can check, some you'll need help.

Starting from inside, that's all you:
- Is it a specific PC? Try another device, try the speed test. I like Internet Speed Test - Measure Network Performance | Cloudflare
- If everything on your network is slow then it's probably not a specific PC. If a PC is slow, it might be doing updates or virus scanning.
- Next stop would be your wireless router. If you've got a router and modem all in one (probably), you can try rebooting that. Unplug the power, count to 30, plug it back in. Start at the first step again. If it's separate, you can try rebooting each one, or just unplug them both, count to 30, plug in the modem, count to 30 again, then plug in your wifi router, count to 30, then try it again.

Everything else would be either xfinity or something else in between. If you have a specific site that's slow, or everything in general, that could help when you call them.
If you want to get technical, you can try traceroute. If you're on a Mac or Linux, the command is "traceroute" but if you're on Windows, it's "tracert"
Open up a terminal window, or a cmd window, then try:
C> tracert Google

You'll see 3 groups of columns, the 1st is the "hop", the 2nd is "where" and the 3rd is the time it took to reach that hop in milliseconds.

Your first hop or two should be less than 5 milliseconds, after that it will get slower. If the first hop or two is slow, it's your router and modem, reboot it, and if that doesn't fix it, call xfinity, because now you have more info that can help. In fact, if you can reach a technical person (which you could try escalating it to their backline, but you never know unless you try), they'd love to see the traceroute results, that's one way network people diagnose slow connections.

[Tadpole]

Holy moly, I was hoping to learn something here. Well, I did. I learned you have to be a10-year-old to understand this stuff and I'm going to have to get Geek Squad out here :-(

[rsmurano]

Originally Posted by bopat

There are several places to check. Some of them you can check, some you'll need help.

Starting from inside, that's all you:
- Is it a specific PC? Try another device, try the speed test. I like Internet Speed Test - Measure Network Performance | Cloudflare
- If everything on your network is slow then it's probably not a specific PC. If a PC is slow, it might be doing updates or virus scanning.
- Next stop would be your wireless router. If you've got a router and modem all in one (probably), you can try rebooting that. Unplug the power, count to 30, plug it back in. Start at the first step again. If it's separate, you can try rebooting each one, or just unplug them both, count to 30, plug in the modem, count to 30 again, then plug in your wifi router, count to 30, then try it again.

Everything else would be either xfinity or something else in between. If you have a specific site that's slow, or everything in general, that could help when you call them.
If you want to get technical, you can try traceroute. If you're on a Mac or Linux, the command is "traceroute" but if you're on Windows, it's "tracert"
Open up a terminal window, or a cmd window, then try:
C> tracert Google

You'll see 3 groups of columns, the 1st is the "hop", the 2nd is "where" and the 3rd is the time it took to reach that hop in milliseconds.

Your first hop or two should be less than 5 milliseconds, after that it will get slower. If the first hop or two is slow, it's your router and modem, reboot it, and if that doesn't fix it, call xfinity, because now you have more info that can help. In fact, if you can reach a technical person (which you could try escalating it to their backline, but you never know unless you try), they'd love to see the traceroute results, that's one way network people diagnose slow connections.

You really didn’t tell him how to do a test. You never mentioned to do a wired test 1st which is the very 1st thing you need to do, nothing else will tell you if it’s the router/modem/cable/internet provider. Only a wired connection will give you the true speed of the internet service you are paying for. If you are getting 90% of the speed you are paying for, then you can take the next steps on why your wifi is slow. WiFi with 1 router in your house is the least expensive way to implement and you will get the worst network speeds when you are in the other rooms outside of the room your router is in. WAP’s are bandaids and will get you a little bit better speeds. The best method of installing an internal network is to use all Ethernet cables from all the devices that allow this, and for all wireless devices, you should setup multiple wired bridge/mesh routers (I use the new 6e mesh network with 4 routers with 4 network switches attached to the network box in the garage and to each of the 3 remote routers). All the mesh networks are connected by either Ethernet cables or use the 6e backhaul, which is very fast.
Also, $25 for 125Mb speeds is a very high cost for what you are getting. I pay $39 a month for 1.2Gb speeds.