[rjm1cc]

This can be a hard problem to solve. If you take it in for a repair they will probably erase your hard disk and reinstall your operating system.
Before you log onto the internet with your new computer make sure you set up all the potedtion you need. Copying data from your current computer could add the virus to your computer so be careful. Might want to look for a comuter club and get some advice.

[Indydealmaker]

The part about the "no title insurance" was a joke right?! Liens. Survey errors. Fraud. Etc. Etc.

[Hawkwind]

Originally Posted by jmitchell

O.K. Let me see if I understand Part 1. boot my computer in Safe Mode -- should I not do this using my broadband air card -- I don't have a network connection.

I did run, per Dan's helpful post, SuperAntiSpyware and it found all sorts of bad guys and killed em'. It also seems to give me a way to "start" my computer in a "Safe" way. Are you familiar with this? Dan -- how about you? I would happily pay you all for this help

It would be better if you had a hard wired network connection but you can try it with the air card. All of the malware and anti virus programs require that you have some type of internet connection so that you can get the latest definition file.

If it were me in your shoes now I would remove the SuperAntiSpyware and and get Malwarebytes and Microsoft Security Essentials and run them and see what it will find. The reason I say to remove SAS is that you want to have only one anti virus loaded on your computer at a time. If you run both of Malwarebytes and MSE it may or may not pick up anything and you should be good to go.

Now you will have a decision to make and that is which one do I keep SAS or MWB / MSE but what ever you end up with you need to run it and update it on a regular basis.

Ont thing about running your computer in the safe mode and that is it will only load the programs and files necessary to run your computer in the most basic format.

One other thing you need to now try and figure out and that is how did you get this virus in the first place. If you never were running some type of anti virus program and your computer was an open door then this is a learning lesson. If you had been going to warez sites, hack sites, usenet newsgroups or even bit torrent sites you most likely got the virus from there. Or just maybe you picked it up from sharing things with a friend.

No matter where you got it you have to look at where you have been so you don't get it again.

Good Luck.

[K9-Lovers]

Originally Posted by Dan =^..^=

Geeze, what a nightmare!

I recently had a trojan that several well known anti-virus and anti-malware programs could not kill but one product wiped it out without a problem; it was the free version of SUPERAntiSpyware. I was so happy that I paid for their Professional Version.

In case you want to give it a try, here is their website:

http://www.superantispyware.com/index.html

Good luck,

Dan

Thanks to you, Dan, I just installed SuperAntiSpyware on my computer. I ran Malwarebytes last nite and it found one threat. SuperAntiSpyware found many more. Thanks for the good tip!!

[chuckinca]

I downloaded the superantispyware and ran it - it found 699 adware cookies on my computer from most of the commercial websites I have visited. It erased them but they are probably reinfesting my computer as I write this.


.

[LittleDog]

In the past I have had a problem with a virus that doesn't let you do anything but tells you your computer is infected and you need to purchase their anti virus program. Can't recall the exact name of the virus but it's very frustrating if you have it. In order to get rid of it I started my pc in safe mode and then did a system restore to a date prior to when I got the virus. It worked fine after that, no more virus.

John

[zcaveman]

If nothing works, call MMD on 27/441 in Lady Lake - (352) 750-3707. They will take care of if for you.

I have been able to successfully help neighbors with a couple of these super viruses but the rest I sent to MMD. With success.

In my opinion do not waste much time. Go to a professional if you waste more that a few hours chasing solutions.

[Dan =^..^=]

Originally Posted by K9-Lovers

Thanks to you, Dan, I just installed SuperAntiSpyware on my computer. I ran Malwarebytes last nite and it found one threat. SuperAntiSpyware found many more. Thanks for the good tip!!

That is great news! It never hurts to run both and let them cross check each other.

Cheers...

[jmitchell]

Thank you all for the very helpful information. Per Dan I did install the free version of the SUPERAntiSpyware and it found ALL sort of things, including 17 malware threats and a lot of other “bad guys”. I know this is only a temporary fix and as soon as we get to TV which will be in a few weeks (YIPEEEE) per Zcaveman – Thank you! we will visit MMD in Lady Lake for some professional help and ask them about loading Malwarebytes and MSE suggested by Hawkwind and others. In the meantime we are not accessing any personal stuff on this computer! Our MacBook Pro is being delivered tomorrow!

Thanks again so much to all of you. You all are truly what make The Villages GREAT!

[Hawkwind]

Check this out.

http://www.ohio.com/news/break_news/104093914.html