[mrdills]

Just remember with Comcast you can stop it any time without a penally charge, Dish and Direct charges for this service, for snow birds thats a savings.

[Talk Host]

Originally Posted by Bill-n-Brillo

Was your service with DirecTV or with Dish? You mention both in your post.

Just curious!

Bill

Sorry, it was Direct TV. I just get to emotional as I recall these things. Thanks for catching it. I've changed it.

[Chopper]

It's always interesting to read about different individuals experiences with the same service. We have used DirecTV for over ten years, both in Alabama and here in TV. I have never had a single problem that wasn't correctable almost instantly (usually with some setting through the satellite). I'll keep my fingers crossed that I continue to receive great service. I'm not a real patient person when it comes to service issues.

[2 Oldcrabs]

After dealing with the Postal SERVICE, Cable SERVICE, Utility SERVICE and the Internal Revenue SERVICE, I was confused what the definition of Service is. Then one day I over heard a Farmer say he hired a bull to "Service" his cows. Bam !!! I now understand the meaning of "Service"

[Barefoot]

We've been having a lot of Comcast problems lately. For some reason, dropped connections seem to increase when it is cold out.

[k2at]

I have had comcast triple play for almost 2 years and have had no problems whatsoever. I am very satisfied with service, but $250 a month for the triple play, I think is a little excessive.

[mac9]

My horror story with Comcast began last summer. Started getting "weak signal" notice on the screen. Called for service. When he came out, we were told that we had too many jacks activated in the house, thus watering down our signal. Mind you, we had all of them activated for 3 years with no problem. Tech decided that we had to deactivate the tv portion for our computer which has a media center. So now we could no longer use the computer fot tv for which we had paid extra. 3 weeks ago, started getting the weak signal notice again and no On Demand or stations above100 including the premium channels that we pay for. Called customer service and was told to come in and pick upa new box. After waiting in line for 1 hour (only one service rep was open although there were 3 behind the counter), we were given a new box. Mr. Mac9 connected it and we recieved the same weak signal notice and stillno On Demand or stations above 100. Called for service which wasn't available for 5 days. Tech came out and told us that we needed a "booster" but, of course, he didn't have one on his truck. Gave us a new box and that seemed to work...until he left and then it started acting up again and so did another tv that hadn't had any problems. Tech came back 30 minutes later and seemed to fix the problem. Told us that he would put an order in for the "booster" and that the office would call. No one called, but 3 days later another tech came and "tested" everything and said that all was well. However, I am not getting the hi def that I pay for one one tv and no channels 2-30 and 32-70 on the New box. He tells me that I am not paying for them. I ask how can I not be paying for the basic cable channels, yet have the premium channels? Good question. He checks the outside box and says that there is a problem there but he can't fix it. Calls his supervisor who states that he will be out today between 9-12. It's 12:15 and no supervisor and no phone call. So now I have paid for jacks to be activated that were deactivated, still do not have the initial problem solved, and now have problems with another connection that did not have problems until the tech "fixed" everything. All of this great service for $191. a month!

[logdog]

I feel for you. I've had Comcast for years both here and elsewhere and also have many customer service horror stories I can share. That's why we finally made the switch to DirecTV.

Be sure you mark on your calendar all the days you've experienced any loss of service, even if only partial loss. Then give the Comcast billing office a call and ask them to credit you back for all those days. They seem to be a little more responsive when it's costing them for every day you're not satisfied.

[downeaster]

I have had Comcast for years. The few problems I have had were dealt with satisfactorily. Reading the prior posts have convinced me to stay away from satellite.

[bike42]

Originally Posted by k2at

I have had comcast triple play for almost 2 years and have had no problems whatsoever. I am very satisfied with service, but $250 a month for the triple play, I think is a little excessive.

Call Comcast and ask them to put you back on the introductory rate. You may need to call them back a few times, but eventually they will probably give you a new "deal" rate.

[uujudy]

Originally Posted by Tom Hannon

Just got off the phone with Comcast. I spoke to a supervisor and got my $25 late charged removed. . . . .

How did you do this, Tom?
I never get an actual person when I call Comcast. I get the automated reply woman... "OK, let's see if I have this straight". . . and they always wind up reprogramming my TV, which does nothing. How do you get to a real person? Do you call the 1 800 COMCAST number? My Comcast bill doesn't have a phone number on it.
Judy

[Pturner]

Originally Posted by uujudy

How did you do this, Tom?
I never get an actual person when I call Comcast. I get the automated reply woman... "OK, let's see if I have this straight". . . and they always wind up reprogramming my TV, which does nothing. How do you get to a real person? Do you call the 1 800 COMCAST number? My Comcast bill doesn't have a phone number on it.
Judy

Hi uujudy,
I have been able to get a live person at 1 800 Comcast. There's a trick. No matter what number they tell you to press, press 0 'til you get someone.

[uujudy]

PTurner, thanks so much for the tip!
Silly me, I actually press the numbers they tell me to press. No more! It's zero for me!

[zcaveman]

The local number if you live in TV is 352-687-2758. I always get a real person when I want technical assistance. I might have to wait 10-15 minutes sometimes but there is always a real person at the other end.

[dwbevan]

Originally Posted by mrdills

Just remember with Comcast you can stop it any time without a penally charge, Dish and Direct charges for this service, for snow birds thats a savings.

We will be snowbirds and Comcast told me it was a fee of $30 for internet, $30 for Cable to stop service with no reconnect charge when we return. They also said $6.95 a month for phone when gone.