[thevillages2013]

Originally Posted by shut the front door

The problem is, he keeps buying up local independent businesses and using his business model of ripping people off.

Yep, Frank Gay bought Kiley & Sons Plumbing Co a few years ago. Pretty sure they didn’t change the phone number so when you thought you were calling your trusted plumber you dealt with before you got FRANK!

[MSchad]

Originally Posted by VAtoFLA

I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here..

Any electrician that has worked in the villages KNOWS certain outlets are tied to a wall switch. If that wasn’t the first thing he checked it was his first day as an electrician.

[thevillages2013]

Originally Posted by tophcfa

I would never use them simply because of their stupid ads on the Radio.

Yep, The Villages radio station getting paid by Frank Gay Services to run their ads . They are helping this scam artist by broadcasting this garbage.

[Bay Kid]

Originally Posted by thevillages2013

Yep, The Villages radio station getting paid by Frank Gay Services to run their ads . They are helping this scam artist by broadcasting this garbage.

Key word is they are getting paid to advertise, not to say they are good or bad. Sure do hate their commercials, over and over.

[ldturecek]

Frank Gay took advantage of our elderly neighbor when he had a plumbing problem.

[MandoMan]

Originally Posted by VAtoFLA

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.

I believe in fairness, and I understand your desire to consider both sides. However, I only recall reading ONE positive review of the Frank Gay company, while reading perhaps fifty negative reviews. This sort of thing seems to be standard practice for the company.

Frank Gay is a big Orlando and Tampa company that bought ought Wiley and Son’s in Lady Lake a few years ago. Frank Gay partnered with a private equity firm called Apex six years ago this week and follows its directions on how to fleece customers, maximizing profits. Private Equity means rich people who put their money into companies unlisted on the stock exchange that they think can invest it and make more profit than they would make in the stock market. They also buy retirement centers and nursing homes and jack up prices so they can make a bigger profit, etc.

Plumbing companies aren’t cheap these days. The people who own the companies have to pay their employees quite a bit, but they have to pay for their offices, billing trucks, and all that. The good ones, at least, are honest about it. One thing worth keeping in mind is that one can save a bundle by have several things done at once. The HVAC company I use comes in from New Port Richey, almost three hours round trip, and they charge almost as much for a fifteen minute job as for an hour job because of that.

In The Villages, a number of outlets are wired to a wall switch, and sometimes people don’t know which one. Knowing that, the writer could have plugged in a lamp and tried various switches until the lamp turned on.

[Thehammer]

Stay as far away as possible from Frank Gay. Won’t elaborate but my experience was not good.

[mjfmicheal]

Taking advantage of senior citizens is a separate and distinct crime which can be prosecuted in and of itself. When I first met my present wife she had been raked over the coals by CarTime. I sent them a letter threatening to sue for cheating a senior and they immediately relented.

You need to take this directly to the Attorney General's office. Also, make sure to post it on the BBB. Good luck!

[nancyre]

Originally Posted by Tvflguy

I review some postings on Nextdoor at times. Came across this recent one from Hawkins. One of my anger points is someone taking advantage of others. ESPECIALLY 'businesses' against elders.

This one deserves more distribution to alert others in TV area. I've heard and read many other stories as this re Frank Gay Services. You may make you own decisions, but be alerted....

-------------------------------------------


Mark C.
Hawkins
·
7 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists

I had a similar experience, not as quoted by the prior entity that Frank Gay purchased. When I complained and warned folks about the deception, the Service Manager threatened me with legal action. However since I was being factual so there. Another BAIT AND SWITCH game. Called for the price to install a faucet after waiting 2 weeks for the appointment, the plumber arrives and says there is an extra cost to change the values as they will not work with the push/pull, considering EVERY house is built with push/pull that should have been disclosed. Then the plumber stole the original faucet which I was going to move elsewhere. Slimey was, slimey is.

[Captainpd]

Originally Posted by VAtoFLA

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.

As a rule, an outlet that is switched.. The switch and outlet both have a RED DOT...

[Indydealmaker]

Originally Posted by Tvflguy

I review some postings on Nextdoor at times. Came across this recent one from Hawkins. One of my anger points is someone taking advantage of others. ESPECIALLY 'businesses' against elders.

This one deserves more distribution to alert others in TV area. I've heard and read many other stories as this re Frank Gay Services. You may make you own decisions, but be alerted....

-------------------------------------------


Mark C.
Hawkins
·
7 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists

It may be time for a class action lawsuit to protect seniors from his predatory practices.

[GroupA]

Originally Posted by Tvflguy

Sorry, but as I mentioned I have seen MANY posts and reviews indicating bad practices by Frank Gay Services. They are not just a local firm - many locations across Central FL. And many of these bad reviews indicate the very same practices. Low-ball to get into the house, then slam with outrageous charges. Some information I've seen re them is that the techs are incented to overbill and receive bonuses or a % of the bill. There had been quite a few posts in the past on TOTV about them. I simply wanted to alert others to be aware.You may have thought that Frank Gay is a local individual - NOPE! a large firm. Do your homework...

We have no use for Frank Gay. They charged us $840 to change the wax seal on a toilet,a 20 min job. Just a scam!

[crash]

Originally Posted by VAtoFLA

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.

Oh it’s fair many other posts about how Frank Gay overcharges. No one should ever use them and never recommend them to anyone. Do your research and you will come to the same conclusion.

[Velvet]

I think we should have a list of companies to warn Villages to stay away from; Frank Gay, The Villages Plumber etc come to mind. Companies who don’t mind fleecing an elderly population.

[mraines]

Originally Posted by VAtoFLA

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.

I have not seen any posts praising Frank Gay. Actually, there have been many posts against them. I would never use them.