[Figmo Bohica]

krash, as much as I hate to, I have to agree with you. When buying anything used always look it over carefully. Especially when it seems to be to "good a deal" to start with.

I also have to agree with the OP, for I have seen this happen more than once. I am sorry that this happened to you and thank you for letting us know about the business practices of this outfit. Being a so called minority, I don't think that I will be visiting their establishment.

[784caroline]

krash...got to agree with you. This is not a WALMART.......its a consignment store selling new/used items. Nothing more than a big yard sale! My question is.... if the shoes were as the OP described...why would you buy them for $35? Before I give something up for consignment, I normally ask what price they will assign. Also it sounds like they followed their return policy (although somewhat shady)when they told you if you return an item they would reconsign them....never told you at what price.

What is not right, is when the Consignment shop tossed the shoes in the trash ...why would they do that....simply pack them up and hand them back to the person that brought them in. No viable business owner should deal with a customer in that fashion.

[Bogie Shooter]

This wasn't Target or J C Pennys......it was a consignment/thrift store. Let the buyer beware.

[Indydealmaker]

Guys, Give the lady a break! She said the shoes were represented as being new. It is only natural to want to trust.

This would not be the first small business that totally blows its opportunity for success by poor and/or unskilled management.

[paulandjean]

I am with you,"Give the lady a break", She was given a hard time.She seen something that was wrong and she let us know about. Lighten up.

[skyguy79]

I have to admit that I had all the same thoughts as krash, but not knowing TVV (TheVillagesVilla) and never experiencing "New 2 You" or knowing their side of the story, I decided to give TVV the benefit of the doubt and not post anything instead of expressing what I was thinking. I now feel better for having used a little discretion and not having made the post in light of what Redwitch had to say!

[krash]

Originally Posted by TheVillagesVilla

They explained the return policy fine, the problem was they should not of sold the item in the first place. it was falling a part. It was more of a buyer beware thing. I understand what you mean about not feeling good when you walk in. I had a funny feeling when walked in but dismissed it. Just another reason why girls should shop together.

Then why did you buy them? And then try to re-consign them? You're trying to pass on these defective shoes to someone else?

[Loveithere]

Originally Posted by krash

Then why did you buy them? And then try to re-consign them? You're trying to pass on these defective shoes to someone else?

Funny, that's what I was thinking, too.

[Indydealmaker]

Originally Posted by krash

Then why did you buy them? And then try to re-consign them? You're trying to pass on these defective shoes to someone else?

She bought them because she did not expect a problem with the condition, only the functionality. Once she discovered the defects, what would you consider her options...eat the purchase price to save someone else from the same dilemma? That seems unfair. The only rational and fair solution was for the store to have refunded her purchase price and then notify the consignor that the item was unacceptable for sale. The store had absolutely nothing to lose and everything to gain. No cost in the product and increased consumer goodwill.

[Taj44]

Originally Posted by Indydealmaker

She bought them because she did not expect a problem with the condition, only the functionality. Once she discovered the defects, what would you consider her options...eat the purchase price to save someone else from the same dilemma? That seems unfair. The only rational and fair solution was for the store to have refunded her purchase price and then notify the consignor that the item was unacceptable for sale. The store had absolutely nothing to lose and everything to gain. No cost in the product and increased consumer goodwill.

My thoughts exactly.

[jebartle]

also golf store next door!

Originally Posted by Taj44

For future reference, there is a great discount golf shoe store up near Ocala. Some golfing friends have gone there, and they've gotten brand new $110 Footjoy shoes for around $50. They're like last year's models, so still current, but marked way down. I don't know the exact location, but when I find out I'll post.

[New2U]

Hello,

My name is Smoki Whitney, manager of NEW 2 U Consignment Boutique in Lady Lake, Fl. I do not live in The Villages, nor is our store located in The Villages, but a loyal customer of ours called us this morning to let us know about this posting. She thought the best thing to do would be to come on and leave our side of the story as it actually happened.

The woman who wrote this article (I will with hold her name) came in with a friend of hers. I am the person who is at the front desk and I am the one who sold her the shoes. (I was also here when she brought them back in.) As she was shopping around, she brought items up and was asking for discounts. The owner, Regina, informed her that it is not fair to our customers who bring the items in to discount them when they have just come in. The 'like new' golf shoes (that looked like they had never been worn-no dirt on the bottom in the cleats) that are in question, the owner said she would be willing to discount because there was a small tear in the back of the shoe (where you put your foot in). The highest our golf shoes ever are marked are $29, so she did not pay $36 like she stated and we did discount them even further. She said they were a smaller size than she wears, but they fit her when she tried them on. I made sure she really wanted to buy them and explained very clearly that she could not return or exchange anything. This has been our store policy since the day we opened and we have many signs in the store that say this. She asked if she could bring them back and reconsign them if she found they actually didn't fit her like she thought. I told her we can do that for her.

When she brought them back to consign, they were in really bad shape. Due to the condition of the shoes when they were returned, we could not have put any higher price than $19 on them and even with that lower price, there is no guarantee they would have sold. Regina would not have even taken them, had we not told her we would reconsign them for her. Regina was doing her a favor in reality, and told her hopefully they would sell and she could recoop some of her money, but if they did not sell in 60 days, they would go to Habitat for Humanity. She also signed a contract stating everything we informed her on it. She knew very well what she was doing and was in no way "taken advantage" of.

When she came into our store yesterday, she brought the shoes up to me and said in a very rude manner "How come these are priced so low, when you sold them to me at such a higher price?" She barely even let me explain, when she was raising her voice accusing me of 'scamming' her and making a big scene in front of everyone in the store. Regina then came over and tried explaining to her as well, that the shoes were not in the same condition as when she bought them. She was screaming that she brought them in the very next day, but we tried to explain to her that the condition they are in, is the condition they were in when she brought them back in. She wouldn't hear it and kept talking over us, so Regina asked if she would like the shoes back and when she said "absolutely not", Regina threw them in the garbage. (Where they stayed by the way.) She then started threatening us and saying she would go on talk of the town and Regina said exactly what the woman said she said, "We have enough nice people shopping with us that we don't need her business." At the point when she started threatening us and accusing us of "scamming her" Regina told me to ignore her because there was nothing we could say or do to make her happy.

We are very fair here, having been in business for 5 1/2 years. We have over 4,000 clients in our database and have so many wonderful, sweet and loving customers. Anyone who comes in here, knows we strive for great customer service and practices. We were the #1 consignment store in Lake and Sumter counties two years in a row and #2 the other two years, that doesn't just happen, without the great customers we have and the great job we are doing.

As for the comment about our "dirty" clothes, we may miss a spot or two out of the 100+ items we take in everyday, inventory, tag, and hang on the racks in one day. We only wish we had the staff to follow people around, we are so very busy in here, with everyone having their individual duties to accomplish. We love all of our customers and treat everyone the same, as far as "racist' goes, that is so funny. I'm married to a Mexican and we have a Jamaican working for us, we are the farthest you will ever see to anything racist. We have people of all nationalities coming in here and we certainly do not follow anyone around. These comments are completely untrue and I believe are just to get a rouse, there are no backing to them whatsoever. We are honest, hardworking people and every single day we hear from so many people that our store is beautiful, clean, "one of the nicest consignment stores I've ever been in". She was very rude and upsetting when she came in here with a chip on her shoulder, I'm 7 months pregnant and she brought me to tears because of the way she acted in here towards me.

Had she come in and asked to speak to the owner in private, and expressed her frustrations in a nice manner, we would have responded in kind. Thank you for allowing us the opportunity to respond to this and hear our side of the story. Please feel free to come in and see for yourselves whether we are as this woman says.

[rockyisle]

I'm sorry you had such a lousy experience... And foolish of the owners to think that one bad complaint is echoed around and around.. I haven't counted how many people have read your post yet, but the word will get out and there will be another empty building soon. Karma....

[Loveithere]

Originally Posted by New2U

Hello,

My name is Smoki Whitney, manager of NEW 2 U Consignment Boutique in Lady Lake, Fl. I do not live in The Villages, nor is our store located in The Villages, but a loyal customer of ours called us this morning to let us know about this posting. She thought the best thing to do would be to come on and leave our side of the story as it actually happened.

The woman who wrote this article (I will with hold her name) came in with a friend of hers. I am the person who is at the front desk and I am the one who sold her the shoes. (I was also here when she brought them back in.) As she was shopping around, she brought items up and was asking for discounts. The owner, Regina, informed her that it is not fair to our customers who bring the items in to discount them when they have just come in. The 'like new' golf shoes (that looked like they had never been worn-no dirt on the bottom in the cleats) that are in question, the owner said she would be willing to discount because there was a small tear in the back of the shoe (where you put your foot in). The highest our golf shoes ever are marked are $29, so she did not pay $36 like she stated and we did discount them even further. She said they were a smaller size than she wears, but they fit her when she tried them on. I made sure she really wanted to buy them and explained very clearly that she could not return or exchange anything. This has been our store policy since the day we opened and we have many signs in the store that say this. She asked if she could bring them back and reconsign them if she found they actually didn't fit her like she thought. I told her we can do that for her.

When she brought them back to consign, they were in really bad shape. Due to the condition of the shoes when they were returned, we could not have put any higher price than $19 on them and even with that lower price, there is no guarantee they would have sold. Regina would not have even taken them, had we not told her we would reconsign them for her. Regina was doing her a favor in reality, and told her hopefully they would sell and she could recoop some of her money, but if they did not sell in 60 days, they would go to Habitat for Humanity. She also signed a contract stating everything we informed her on it. She knew very well what she was doing and was in no way "taken advantage" of.

When she came into our store yesterday, she brought the shoes up to me and said in a very rude manner "How come these are priced so low, when you sold them to me at such a higher price?" She barely even let me explain, when she was raising her voice accusing me of 'scamming' her and making a big scene in front of everyone in the store. Regina then came over and tried explaining to her as well, that the shoes were not in the same condition as when she bought them. She was screaming that she brought them in the very next day, but we tried to explain to her that the condition they are in, is the condition they were in when she brought them back in. She wouldn't hear it and kept talking over us, so Regina asked if she would like the shoes back and when she said "absolutely not", Regina threw them in the garbage. (Where they stayed by the way.) She then started threatening us and saying she would go on talk of the town and Regina said exactly what the woman said she said, "We have enough nice people shopping with us that we don't need her business." At the point when she started threatening us and accusing us of "scamming her" Regina told me to ignore her because there was nothing we could say or do to make her happy.

We are very fair here, having been in business for 5 1/2 years. We have over 4,000 clients in our database and have so many wonderful, sweet and loving customers. Anyone who comes in here, knows we strive for great customer service and practices. We were the #1 consignment store in Lake and Sumter counties two years in a row and #2 the other two years, that doesn't just happen, without the great customers we have and the great job we are doing.

As for the comment about our "dirty" clothes, we may miss a spot or two out of the 100+ items we take in everyday, inventory, tag, and hang on the racks in one day. We only wish we had the staff to follow people around, we are so very busy in here, with everyone having their individual duties to accomplish. We love all of our customers and treat everyone the same, as far as "racist' goes, that is so funny. I'm married to a Mexican and we have a Jamaican working for us, we are the farthest you will ever see to anything racist. We have people of all nationalities coming in here and we certainly do not follow anyone around. These comments are completely untrue and I believe are just to get a rouse, there are no backing to them whatsoever. We are honest, hardworking people and every single day we hear from so many people that our store is beautiful, clean, "one of the nicest consignment stores I've ever been in". She was very rude and upsetting when she came in here with a chip on her shoulder, I'm 7 months pregnant and she brought me to tears because of the way she acted in here towards me.

Had she come in and asked to speak to the owner in private, and expressed her frustrations in a nice manner, we would have responded in kind. Thank you for allowing us the opportunity to respond to this and hear our side of the story. Please feel free to come in and see for yourselves whether we are as this woman says.

Well, there is another side to this lopsided discussion. It is so rude for people to take one side without listening to the other. Some people here should be ashamed of themselves. Making judgements while only hearing one side is disgraceful and I see it all the time on this forum.
I have lost alot of respect from some big many-time posters here.

[disney07]