[4litehous]

I bought a Nova filtration system for my new home three years ago. The filters need to be changed every year. They arrived today to change the filters but informed me that the bottom of the canisters are soft and cracked, and most likely will start leaking if not changed for new canisters. To put new canisters on with filters, the cost is almost 400.00. He told me it was from water pressure surges. I informed him that the pressure was always at 80, 10 less than the maximum permitted pressure, and I don't believe surges would cause this issue. The warranty was only for a year. I feel their equipment is of poor quality. I called another company that is installing a filtration and softening water system at this moment, and it has a lifetime warranty. Wish I knew this issue that I have been told is a well-known issue with Nova systems three years ago.

[Pugchief]

Originally Posted by 4litehous

I bought a Nova filtration system for my new home three years ago. The filters need to be changed every year. They arrived today to change the filters but informed me that the bottom of the canisters are soft and cracked, and most likely will start leaking if not changed for new canisters. To put new canisters on with filters, the cost is almost 400.00. He told me it was from water pressure surges. I informed him that the pressure was always at 80, 10 less than the maximum permitted pressure, and I don't believe surges would cause this issue. The warranty was only for a year. I feel their equipment is of poor quality. I called another company that is installing a filtration and softening water system at this moment, and it has a lifetime warranty. Wish I knew this issue that I have been told is a well-known issue with Nova systems three years ago.

Lots of threads on TOTV about Nova. Never heard this before.

[jrref]

You can replace the system with an Express Water system.

Call Chuck 440-823-4273 he can do this for you.

But that said, I find it hard to believe what they told you. The only time I've ever seen a problem with the canisters is when someone tries to change the filters themselves and because they are very heavy when filled with water, the homeowner tends to drop them which damages the bottom. Another thing that doesn't make sense is you can buy these Big Blue canisters on Amazon for about $50 each but they are not the exact fit for the Nova system so not sure why they quoted you $400.

[Michigan State Fan]

Originally Posted by 4litehous

I bought a Nova filtration system for my new home three years ago. The filters need to be changed every year. They arrived today to change the filters but informed me that the bottom of the canisters are soft and cracked, and most likely will start leaking if not changed for new canisters. To put new canisters on with filters, the cost is almost 400.00. He told me it was from water pressure surges. I informed him that the pressure was always at 80, 10 less than the maximum permitted pressure, and I don't believe surges would cause this issue. The warranty was only for a year. I feel their equipment is of poor quality. I called another company that is installing a filtration and softening water system at this moment, and it has a lifetime warranty. Wish I knew this issue that I have been told is a well-known issue with Nova systems three years ago.

Which system comes with the lifetime warranty?

[jrref]

Originally Posted by Michigan State Fan

Which system comes with the lifetime warranty?

The filter canisters shouldn't need replacement after 3 years. They should last the lifetime of the filter. These canisters are rated for 125 psi so there should be no reason for them to fail since I've never seen water pressures here in the Villages near that pressure. If you did I would think other water appliances in your home would be failing as well. In addition, there are thousands of Nova filters installed in the Villages for over 20 years so if they were failing we would know about it.

[Pugchief]

Originally Posted by jrref

Another thing that doesn't make sense is you can buy these Big Blue canisters on Amazon for about $50 each but they are not the exact fit for the Nova system so not sure why they quoted you $400.

Please clarify this comment. If they don't fit Nova, what good are they? Or are you simply providing a cost comparison? I would think you could buy similar cannisters somewhere for less.

Agree with others that there is no reason these cannisters should fail unless they are dropped. They're pretty sturdy. Changing the filters is DIY, no need to pay for labor. But good advice to put a cushion of some sort below as you remove them.

[Pugchief]

Originally Posted by jrref

The filter canisters shouldn't need replacement after 3 years. They should last the lifetime of the filter. These canisters are rated for 125 psi so there should be no reason for them to fail since I've never seen water pressures here in the Villages near that pressure. If you did I would think other water appliances in your home would be failing as well. In addition, there are thousands of Nova filters installed in the Villages for over 20 years so if they were failing we would know about it.

I think you mean the lifetime of the SYSTEM. The filters only last about a year for full timers.

[CFrance]

Originally Posted by dewilson58

There have been a number of threads which were positive and the judges deleted them.

Can't say neg comments against paid advertisers.

There were some negative threads as well, including some who said PM me and I'll tell you stuff about Nova.


All I know is we have fantastic tasting water, no water spots, and a Nova system still going strong after 7 years.
And I don't work for Nova. (He did have the same Beneteau 35S5 sailboat we did, though...)

[Pat_RI]

Originally Posted by CFrance

There were some negative threads as well, including some who said PM me and I'll tell you stuff about Nova.


All I know is we have fantastic tasting water, no water spots, and a Nova system still going strong after 7 years.
And I don't work for Nova. (He did have the same Beneteau 35S5 sailboat we did, though...)

I’ve had them for 10+ years without any issues and still think it was worth the investment.

[daca55]

I’ve had Nova filter system installed for about 12 years and never had a problem with them. They change my filters every year. They are prompt and professional. Very satisfied customer.

[wincherr]

I have the Nova (and I’m a fan) but I did have a leak in one of the canisters. The Technician that came out said it was due to the pressures in TV and that they were evaluating a pressure regulator to recommend to their customers. I think I had all three canisters replaced but can’t remember the cost.

[Gunny2403]

In my opinion Nova is a bit of a scam. You do not need to replace filters yearly.

[Ken D.]

Originally Posted by Gunny2403

In my opinion Nova is a bit of a scam. You do not need to replace filters yearly.

It depends on how many gallons run through your system, my filters were filthy after two years.

[Janie123]

Originally Posted by Gunny2403

In my opinion Nova is a bit of a scam. You do not need to replace filters yearly.

Filters should be changed at 26000 gallons or yearly. At about 9-10 months, the wife said the water tasted funny. I changed the filters and she was happy. since, I had a meter added to the system to measure the quantity going thru the filters… sprinklers do not go thru the filters.

[retiredguy123]

Originally Posted by Janie123

Filters should be changed at 26000 gallons or yearly. At about 9-10 months, the wife said the water tasted funny. I changed the filters and she was happy. since, I had a meter added to the system to measure the quantity going thru the filters… sprinklers do not go thru the filters.

Most houses in The Villages have a separate meter for the potable water. So, your water bill will show you how much potable water you are using.