[Gn'Me]

Neighbor had 2 blown Nova canisters in just a few years. Pin hole leaks but water streaming out pretty good. Unacceptable. We'll see how long my system holds up.

[Normal]

Nova filters and the softer are junk. You get what you pay for. Ask them for the book sometime on your softener…they will come back with,”it’s a little complicated let me just walk you through on the phone or we can come out.” We had a system put in by them only to be extremely disappointed. The installation leaked after a couple of years and they charged us about a hundred dollars to fix their poor quality installation. Skip over them at all costs!

[jrref]

Originally Posted by Pugchief

Please clarify this comment. If they don't fit Nova, what good are they? Or are you simply providing a cost comparison? I would think you could buy similar cannisters somewhere for less.

I was simply providing a cost comparison. The Nova filter canister has a different seal at the top than the "regular" big blue canisters you can purchase on Amazon. Not better or worse, just different. I'm not sure if there is a replacement you can buy on Amazon but again I haven't done a lot of research on the topic. Maybe someone can find one.

After thinking about this more, the canister shouldn't fail unless it was dropped or mishandled. Water pressure at 125psi or greater is pretty dangerous. I understand why Nova may think its water pressure related but it also could be from faulty canisters from the manufacturer. I'm sure they are doing their best to investigate.

[retiredguy123]

Originally Posted by 4litehous

I bought a Nova filtration system for my new home three years ago. The filters need to be changed every year. They arrived today to change the filters but informed me that the bottom of the canisters are soft and cracked, and most likely will start leaking if not changed for new canisters. To put new canisters on with filters, the cost is almost 400.00. He told me it was from water pressure surges. I informed him that the pressure was always at 80, 10 less than the maximum permitted pressure, and I don't believe surges would cause this issue. The warranty was only for a year. I feel their equipment is of poor quality. I called another company that is installing a filtration and softening water system at this moment, and it has a lifetime warranty. Wish I knew this issue that I have been told is a well-known issue with Nova systems three years ago.

To clarify, there is no way for either Nova or the OP to know what pressure the canisters experienced, unless the water pressure was constantly being monitored. Sometimes there are pressure spikes that can exceed 125 psi, but it is impossible to determine if this ever happened. It is pure speculation.

[David114]

When getting my filters changed last month tech advised one canister was cracked, suggested replacing all three. Told me new ones came with 3 yr warranty. Scheduled replacements, canisters were $90 each installed, or $270. That did not include the filters. Mine were six years old.

[jrref]

Originally Posted by retiredguy123

To clarify, there is no way for either Nova or the OP to know what pressure the canisters experienced, unless the water pressure was constantly being monitored. Sometimes there are pressure spikes that can exceed 125 psi, but it is impossible to determine if this ever happened. It is pure speculation.

Agreed! And that's the problem with this whole topic. But don't you agree if there were these pressure spikes that the homeowner may see other indications in their water appliances?

[GladysM2024]

I am not the company the Op is using, but Jadon’s Water Ststems has a lifetime warranty on our dual certified whole house softening:filtration units.

[Normal]

Originally Posted by David114

When getting my filters changed last month tech advised one canister was cracked, suggested replacing all three. Told me new ones came with 3 yr warranty. Scheduled replacements, canisters were $90 each installed, or $270. That did not include the filters. Mine were six years old.

Made in China garbage. Culligan is the way to go IMO

[LonnyP]

7 years with NOVA and counting. No such problems.

[junction29]

Originally Posted by 4litehous

I bought a Nova filtration system for my new home three years ago. The filters need to be changed every year. They arrived today to change the filters but informed me that the bottom of the canisters are soft and cracked, and most likely will start leaking if not changed for new canisters. To put new canisters on with filters, the cost is almost 400.00. He told me it was from water pressure surges. I informed him that the pressure was always at 80, 10 less than the maximum permitted pressure, and I don't believe surges would cause this issue. The warranty was only for a year. I feel their equipment is of poor quality. I called another company that is installing a filtration and softening water system at this moment, and it has a lifetime warranty. Wish I knew this issue that I have been told is a well-known issue with Nova systems three years ago.

We have had Nova filters for 12 years and had no problems with them or Nova.
Great system, great price and NO I do not have any relationship with Nova

[jrref]

I checked with other whole house filter companies and all warrenty for 1 year. I'm sure there are exceptions but everyone uses a similar filter canister so maybe the companies that warrenty longer are more expensive to cover the longer warranty? I would think the guy warranting for life isn't having any failures. And BTW all these components are made in China.

But at the end of the day, if these filter canisters were failing I would think we would see complaints all over the internet which there are none and a ton of complaints from the thousands of installs here in the Villages where there are not many.

[retiredguy123]

Originally Posted by jrref

Agreed! And that's the problem with this whole topic. But don't you agree if there were these pressure spikes that the homeowner may see other indications in their water appliances?

It's possible, but not guaranteed. The water heater has a pressure relief valve that will trip if the water pressure exceeds 150 psi. I once owned a water heater where the relief valve was tripping as evidenced by water in the overflow pan, but nothing else in the house seemed to be affected. I installed an expansion tank, and it solved the problem.

I don't think it is proper for Nova to blame high water pressure for a damaged canister, when they really don't know if that is what caused the damage. Even though the canisters are rated at 125 psi, I would expect the canisters to withstand a few pressure spikes that exceed 125 psi.

[John Sarubbi]

I have had Nova system in my garage for at least3-4 years and have had no such problem?????

[mike234]

Originally Posted by daca55

I’ve had Nova filter system installed for about 12 years and never had a problem with them. They change my filters every year. They are prompt and professional. Very satisfied customer.

i change mine every 2-3 years. between the 5 of us, it only took 6 hours. very easy..

[Pugchief]

Originally Posted by mike234

i change mine every 2-3 years. between the 5 of us, it only took 6 hours. very easy..

Huh?
What do you mean "between the 5 of us"?
And why would it take more than half an hour to change the filters?