[paullynnchin]

We have a contract with Service Smart for our pest and shrub service plus the trim/bed weed service. Our contract says they are to come out monthly. Noticed they have not been out since February and finally after many calls promising they will be out, she said they changed their service and will be out every two months now. We paid for the monthly service. She said she would look into changing it back to monthly but they still have not been here. The guys who come to our homes are great but the office manager seems to have some problems. I think we should have been told it is every two months now. So check your contract. Also they seem to have a problem with scheduling. When you ask if they can please tell you about when they will be out they seem unable to do that. I do like to be home at times to explain which shrubs I would like trimmed.

[John_W]

It seems almost weekly that a poster will complain about that company. Here are some other threads that might give you some information and maybe help you decide what to do.

Service Smart unethical ?

Service Smart did it again - and I'm not even a customer!

Service Smart Warning

Don't use Service Smart in The Villages

I could go on, but anytime you want to get immediate answers, go to the search button at the top and type in a subject.

[Kahuna32162]

Another sad report of the lack of service from SS. Hoping you did not sign and pre pay for their services. As you can read on TOTV, many of their customers have fired this company and moved on to more reputable services.

[Shimpy]

Originally Posted by Kahuna32162

Another sad report of the lack of service from SS. Hoping you did not sign and pre pay for their services. As you can read on TOTV, many of their customers have fired this company and moved on to more reputable services.

We should have a pool to guess when they will be out of business. I'd guess 6 months or less.

[Lovey2]

Funny thing...they came soliciting at my brother's new house today, saying they had business in his area and blahblahblah. I let him ramble on and then politely told him I could not accept his materials because I lived in a Village where they supposedly "serviced" some neighbors of mine and the work they paid for was never done and they lied to the out of town home owners. He never apologized, just said he knew they had had some issues, but didn't offer any hard and fast solutions. He kind of just sheepishly went away. I hope more people hear about them and turn them away. They need to know we are on to them. They lied so terribly to some older neighbors of mine, saying they were doing the yard, and we could see they weren't.

[Jima64]

Wish they could lose their business license and refused access to village homeowners.

[gene497]

Breach of Contract is normal course of business for Service Smart. I paid till May 2016. They stopped coming in January.
No service, no explanation, no communication, and no refund . When I signed in May 2015, was told that I could get a pro-rata refund if
not happy. In November, six months later, they changed the invoice to read "not refundable". Notified BBB and they couldn't
even get a response. This fraud is grounds for a criminal complaint and every few years they have a name change.
DO NOT USE !!

[kittygilchrist]

In short, call the office. Ask for owner. They say no. Say "leave message for him. I want a refund from date of last service, February, or I will take you to small claims court"

[RickeyD]

Dirtbags

[ColdNoMore]

Originally Posted by RickeyD

Dirtbags

Actually, that's exactly what they tried to turn my once nice lawn (with Stellar) into.

[TNLAKEPANDA]

Never ever pre-pay for any lawn service. If you do you are at there mercy. Just pay as you go on a CC if you like. The big Three companies are all the same but SS if probably the worst.

[Nucky]

Originally Posted by RickeyD

Dirtbags

What do you mean by that? Could you expand with specifics? Lol!

[Fraugoofy]

Originally Posted by paullynnchin

We have a contract with Service Smart for our pest and shrub service plus the trim/bed weed service. Our contract says they are to come out monthly. Noticed they have not been out since February and finally after many calls promising they will be out, she said they changed their service and will be out every two months now. We paid for the monthly service. She said she would look into changing it back to monthly but they still have not been here. The guys who come to our homes are great but the office manager seems to have some problems. I think we should have been told it is every two months now. So check your contract. Also they seem to have a problem with scheduling. When you ask if they can please tell you about when they will be out they seem unable to do that. I do like to be home at times to explain which shrubs I would like trimmed.

Go to their office in person in Ocala and demand your money back. You will save yourself a lot of hassle and heartache if you do this sooner rather than later. Do not leave their office until you have your money. Worked for me August 2015.
No regrets!

Sent from my SM-N910R4 using Tapatalk

[RickeyD]

Originally Posted by Nucky

What do you mean by that? Could you expand with specifics? Lol!

I'll send them over to your house the next time they come a knocking on mine.

[Duckfinger2]

From what I was told this owner has a long history of bad service complaints !!!!
I think the same owner has gone out of business once already and came back as SS.
Marty from Stellar married the owners daughter and together they started Stellar, that company did a good job for us then Stellar sold out to the father and he changed the name to SS.
We paid for a year in advance to get the discount with Stellar and SS would not honor the contact.
We dropped the and went with Falcon Pest and could not be happier lawn has never looked this good !!

Ok now for all the negative people who want to preach about not paying in advance, I got it, I understand, and it is a personal choice so no each to preach again.

Bottom line I would not walk away from SS I would run full out away !!!