[NY Golfer Steve]

Much to our dismay, we keep running into the same problem with Service Smart. We signed up and paid for an expensive improvement in December. Within 48 hours, we had cancelled our improvement and asked the company to promptly refund our credit card. 6 phone calls later, no refund at all. Each time I asked to talk to billing, there has been 'nobody available in the billing department' and was also told the operator would pass our message to the billing department to process our request and credit our account. I also asked to have the billing department call me. Nothing. Last Thursday a manager by the name of Mr Barry, who 'has direct contact with the owner' would return my phone call by 5pm. No phone call received, no credit on account. Don't do business with them.

[theorem painter]

Time to contact your credit card company.

[Fraugoofy]

Originally Posted by NY Golfer Steve

Much to our dismay, we keep running into the same problem with Service Smart. We signed up and paid for an expensive improvement in December. Within 48 hours, we had cancelled our improvement and asked the company to promptly refund our credit card. 6 phone calls later, no refund at all. Each time I asked to talk to billing, there has been 'nobody available in the billing department' and was also told the operator would pass our message to the billing department to process our request and credit our account. I also asked to have the billing department call me. Nothing. Last Thursday a manager by the name of Mr Barry, who 'has direct contact with the owner' would return my phone call by 5pm. No phone call received, no credit on account. Don't do business with them.

Go directly to their office in Ocala and demand a refund in person. Do not leave until they give it to you. They will tell you no one is there to help you. Stay anyway. If you go real close to closing time on a Friday and tell them you are not leaving until you get your money it may help. I did this and I got my money back. Service Smart is a bunch of crooks. Time to play hardball...

[MikeV]

Had them for 3 years. No more.

[Xavier]

Originally Posted by MikeV

Had them for 3 years. No more.

For the life of me, I never, never, never thought you'd see the light! Welcome to our club.

Xavier

[villagetinker]

Contact your credit card company, explain that you cancelled per the legal requirements, but that the company is balking on providing notification of the cancellation. The CC should be able to get your refund immediately.
Hope this helps.

[vinricci]

Took my credit card company 5 months to get $$ back from Service Smart. Apparently every time a vendor replies to the credit card people, they are granted another 60 days for a rebuttal. They are crooks and know how to play the system. Stay away!

[golf2140]

I never pay upfront. If they want me as a customer they will bill me after the service.

[Cindy55]

Originally Posted by NY Golfer Steve

Much to our dismay, we keep running into the same problem with Service Smart. We signed up and paid for an expensive improvement in December. Within 48 hours, we had cancelled our improvement and asked the company to promptly refund our credit card. 6 phone calls later, no refund at all. Each time I asked to talk to billing, there has been 'nobody available in the billing department' and was also told the operator would pass our message to the billing department to process our request and credit our account. I also asked to have the billing department call me. Nothing. Last Thursday a manager by the name of Mr Barry, who 'has direct contact with the owner' would return my phone call by 5pm. No phone call received, no credit on account. Don't do business with them.

Same issue with Service Smart. I've been waiting for my refund since October 2015. Can't get past the receptionist. They tell me I'm on the list for refund. I just filed a claim with crimes against seniors. Online. You should also. Learned lesson, don't pay until job is done satisfactorily. Good luck.

[Cindy55]

Learned my lesson. Don't pay up front. Service smart won't be getting anymore money from me.

[Cindy55]

Filed a claim with Crimes Against Seniors against Service Smart. Will see what happens.

[carol1717]

We are having the same problem with getting them to issue a credit for a job we cancelled. WHAT CAN WE DO? ANYONE HAVE ANY IDEAS

[quinnpd]

Service smart is the worlds worst. DO NOT USE THEM

[RickeyD]

And the beat goes on and on and on...
and the Daily Sun keeps running their full page ad's to lure in more people.

[normandy]

Service smart is the worst of the worst,women in the office are rude and lie all the time poeple who come to you home [if and when they do] are so rude and lie also and no one comes on the day they said they will, so after a year or two did not re up they could not understand why, after i told them they left but kept calling findly stop, what ever you do do not use service smart for any yard work