[BobKat1]

Originally Posted by BrianW

From the Owner of Babette's:

I wish to reply to the original poster regarding my commitment to customer service. I do not know if it is against the rules to post here but as an owner of a small business, I can not refrain from adding to this discussion. I do not normally frequent this site but was advised of this post from a good friend.

I am intimately aware of this situation and only wish to provide a few comments.

1. We replaced the original chair due to the comfort of the seat. It was not broken, but we replaced it anyway.

2. The second chair was the same as the first; not broken, but it did sit very soft. We offered our customer the opportunity to come in and re-select to a different chair.

3. The customer selected a chair that was considerably more expensive but did not wish to pay the difference. At that impass, I was told that their attorney would be in touch with me.

4. Their attorney did contact me and I afforded their attorney the same offer that I had given them before; A full reselection at the value of the original purchase.

5. We have since received an order from them for a replacement chair.

I wish them nothing but comfort in their new chair and want to thank everyone on here that had kind words for my family's business. It is amazing to see how quickly the positive posters came in.

Brian Ward
Owner
Babette's Furniture & Home Shoppe

Thanks for weighing in...

[kentucky blue]

Originally Posted by BrianW

From the Owner of Babette's:



I am intimately aware of this situation and only wish to provide a few comments.





3. The customer selected a chair that was considerably more expensive but did not wish to pay the difference. At that impass, I was told that their attorney would be in touch with me.




Brian Ward
Owner
Babette's Furniture & Home Shoppe

Can't blame them for trying,but we didn't hear that part of the story.Remember.................life's too short,so don't sweat the small stuff.As that famous american Rodney King once said,"can't we all just get along."

[ilovetv]

Originally Posted by pgc1940

It appears that this person was attacked for their post. What difference does it make wheather or not it was their first post or how long it took for a reply? What a way to welcome someone to The Villages or to this forum!

FYI, I have lived in The Villages since 1995. Neither I, nor anyone I know who resides in TV finds this forum to be an important part of living in TV or important part of thinking of living here.

Well said. Most people I talk with have never even heard of TOTV........and they are getting along in life just fine!

[Bonny]

We also have bought things from Babette's. I think they're great. Can't imagine hiring an attorney over a chair. Can only think that was more costly than the chair. Just sayin'.

[carolankr]

We have purchased several pieces from Babettes and have been completely satisified with the quality, price and service we received.

[LittleDog]

We just purchased a bed from Babettes and after the delivery men left I noticed a small dent in the lower corner of one of the sideboards. When they came back to deliver an bedside table that had been back ordered I made a note of this on the sheet I signed. I got a call from Babettes and was told that they could order a replacement which I agreed to. There is no chance that the bed will collapse or anything else because of the defect but figured why not get a replacement without the dent. We have purchased about 11 items from Babettes and have always been very satisfied with our selections, the cost, and the customer service. We can highly recommend Babettes.

John