[jimbo2012]

Originally Posted by ilovetv

But please don't discount new posters' credibility just because they're new to the board.

I might agree if there was a follow up response, it's a while without one.
Therefore, yes IMO the OP lakes credibility at this point.

[gmcneill]

I'm with bob and ilovetv.

TOTV went through an ugly bout of personal attacks, bullying, and bashing last summer. We learned about trolls, lost long-time members, and were admonished by Admin.

At the time, I thought that "we" unofficially agreed to return manners and civility to TOTV by focusing on topics and issues, and to not demean, diminish, or disrespect the poster.

The recent situation that ultimately lead to the self-imposed departures of happinow and villagegirl truly saddened me, for several reasons.

In this thread, the OP described a negative experience; several subsequent posters presented counter-points by focusing SOLELY on describing their positive experiences with that same business.

I appreciated the opportunity to learn from the differing experiences; I appreciated even more the demonstrations of courteous behavior

[GaryW]

Love going to Babette's. Always have had great customer service. I would recommend them also. All stores will have some issues with some people.. ALWAYS

[MLBellis]

Being an Ex-employee from Babette's...they are a good place to go and get your furniture, but I do agree. The owner can look & treat you that way... They use to have a manger on staff but he was moved to the warehouse (thank God for that), I do not know if they replaced him, if they did I am not surprise if he/she had left. I love their furniture and some of the sale people are great (if the ones I worked with are still there) I am sorry to hear about your experience. You can try Blockers in Ocala, they have very nice furniture there too! (I worked there too)

[rjsuzie]

The chair in question cost several hundred dollars, was a reputable brand name, and completely broken down within 2 months. The second one only lasted one month. Being average sized people, no one including the representative they sent to the house ever even suggested it was our fault. Also, no we are not a competitor, we are new residents of the Villages.and we love it here.

[784caroline]

You have problem with a chair that costs "several hundred" dollars and you hire an attorney...glad you got satisfaction but I cant imagine an attorney, even just writing a letter, to cost less than "several hundred dollars"??

I agree with others and suggest you contribute to the Board more often rather than simply writing a negative post as your "first".

We have used Babette's a number of times for purchases and even had one item serviced.......No problems and will return.

[jblum315]

I found Babette's to be rather pricey compared to others. But my experience with delivery and service was just fine.

[rjsuzie]

This was my first post on this website, and from the reactions I got, maybe the last. Thank you all for your judgements and "constructive criticisms" Just thought other people would want to know so they could avoid something similar happening to them. SORRY!

[jimbo2012]

In most forums you can't be too thinned skinned, don't take the remarks so seriously, what got the thread going the way it did I think is you waited a long time to respond.

Surely you shouldn't go.

This forum is an important part of living in TV, or folks thinking about living here.

[pgc1940]

Originally Posted by rjsuzie

The chair in question cost several hundred dollars, was a reputable brand name, and completely broken down within 2 months. The second one only lasted one month. Being average sized people, no one including the representative they sent to the house ever even suggested it was our fault. Also, no we are not a competitor, we are new residents of the Villages.and we love it here.

I am glad you posted again. Although, I am not new to this forum, I'm not active here. When I saw the responses to your post, I was reminded of other posts here, which have turned me off each time I'm visited. This sort of discourteous behavior rather reminds me of clicks in high school!

[graciegirl]

Now wait. Why would you say that about a clique?

I am glad Suzie posted again too. More information makes everything clearer.

Sometimes a disgruntled employee comes in with a similar post as a beginning post.

The people who posted with positive posts aren't a clique.

Their experiences are valid. They had a good experience.

Suzie had a bad experience.

We bought two recliners at Babettes and they had them made with fabric we chose. They were reasonably priced and we took them home in our van and we enjoyed them. No problems with them.

[pgc1940]

Originally Posted by jimbo2012

In most forums you can't be too thinned skinned, don't take the remarks so seriously, what got the thread going the way it did I think is you waited a long time to respond.

Surely you shouldn't go.

This forum is an important part of living in TV, or folks thinking about living here.

It appears that this person was attacked for their post. What difference does it make wheather or not it was their first post or how long it took for a reply? What a way to welcome someone to The Villages or to this forum!

FYI, I have lived in The Villages since 1995. Neither I, nor anyone I know who resides in TV finds this forum to be an important part of living in TV or important part of thinking of living here.

[graciegirl]

I honestly didn't see an attack. They asked for more information. Read this thread over. For the MOST PART people said they had a good experience.

That cannot be seen as an attack.

Come on now. Don't make trouble where there is none.

Suzie had a bad experience. That is unfortunate. No one said she is fibbing.

Others said they had a good or reasonable experience.

When is being positive, an attack? People aren't fibbing about their positive experiences either.

[BrianW]

From the Owner of Babette's:

I wish to reply to the original poster regarding my commitment to customer service. I do not know if it is against the rules to post here but as an owner of a small business, I can not refrain from adding to this discussion. I do not normally frequent this site but was advised of this post from a good friend.

I am intimately aware of this situation and only wish to provide a few comments.

1. We replaced the original chair due to the comfort of the seat. It was not broken, but we replaced it anyway.

2. The second chair was the same as the first; not broken, but it did sit very soft. We offered our customer the opportunity to come in and re-select to a different chair.

3. The customer selected a chair that was considerably more expensive but did not wish to pay the difference. At that impass, I was told that their attorney would be in touch with me.

4. Their attorney did contact me and I afforded their attorney the same offer that I had given them before; A full reselection at the value of the original purchase.

5. We have since received an order from them for a replacement chair.

I wish them nothing but comfort in their new chair and want to thank everyone on here that had kind words for my family's business. It is amazing to see how quickly the positive posters came in.

Brian Ward
Owner
Babette's Furniture & Home Shoppe

[jimbo2012]

Originally Posted by jimbo2012

I have a sneaking suspicion there's another side to this story!

Always is, good that you stated that side