[JohnnyP]

In Dec 2023, I compared online reviews and found that Tire Kingdom (11824 N US 301Oxford FL) has a 4.8/50 5-star rating on Google (the BBB rating is worthless because you cannot focus on the Oxford location). The Google customer reviews start out with statements such as "Absolutely stellar customer service here at this shop." , and "Tire Kingdom, Oxford, Florida did a phenomenal job."
I got a good price on 4 Michelin Primacy MXM4 tires, an oil change, and 5-year alignment package. No issues, no up-selling, no surprises. Just good service. In fact, while I was in the waiting area, I observed several of the employees going out of their way to assist other workers / customers instead of just lingering at the service counter.

[retiredguy123]

Originally Posted by JohnnyP

In Dec 2023, I compared online reviews and found that Tire Kingdom (11824 N US 301Oxford FL) has a 4.8/50 5-star rating on Google (the BBB rating is worthless because you cannot focus on the Oxford location). The Google customer reviews start out with statements such as "Absolutely stellar customer service here at this shop." , and "Tire Kingdom, Oxford, Florida did a phenomenal job."
I got a good price on 4 Michelin Primacy MXM4 tires, an oil change, and 5-year alignment package. No issues, no up-selling, no surprises. Just good service. In fact, while I was in the waiting area, I observed several of the employees going out of their way to assist other workers / customers instead of just lingering at the service counter.

Google reviews are fake and totally worthless. The Tire Kingdom website has 282 Google reviews and almost every one is 5 stars, yet they have an "F" rating from BBB with hundreds of complaints. Some companies have thousands of 5-star Google reviews listed on their website. Yelp reviews are better, but BBB posts real complaints about a company, including the response from the business and how the complaint was handled. Some companies post fake Google reviews that all sound alike, and you cannot identify the reviewers as to their name and location. You cannot trust the Google review system to provide any useful information. You are correct that you cannot isolate reviews from the Oxford Tire Kingdom store, but the overall company definitely has customer issues.

[Stu from NYC]

Originally Posted by JohnnyP

In Dec 2023, I compared online reviews and found that Tire Kingdom (11824 N US 301Oxford FL) has a 4.8/50 5-star rating on Google (the BBB rating is worthless because you cannot focus on the Oxford location). The Google customer reviews start out with statements such as "Absolutely stellar customer service here at this shop." , and "Tire Kingdom, Oxford, Florida did a phenomenal job."
I got a good price on 4 Michelin Primacy MXM4 tires, an oil change, and 5-year alignment package. No issues, no up-selling, no surprises. Just good service. In fact, while I was in the waiting area, I observed several of the employees going out of their way to assist other workers / customers instead of just lingering at the service counter.

You want a job writing reviews for my new restaurant? Ten bucks for each one you give 5 stars. Anything less and we will have to let you go.

[MorTech]

Franchise automotive joints are almost always just a den of thieves stealing for their corporate masters. Find a local business who actually cares about customer satisfaction/their reputation for longevity...and it also keeps your money in the local economy.

[Pairadocs]

Originally Posted by Michael G.

Is Tire Kingdom in Oxford a good place for auto service?
I thought I read here at one time people were happy with their service.

I did a search here with no luck.

Cheers!

Sorry to post this when you asked about another business, but just had 4 tires put on at B.J.'s tire center (behind United Southern Bank on OBT. I was hesitant as have always used Boulevard Tire and found them to be completely honest and never in over 30 years and various employees, has anyone tried to sell us anything except what we specified. However, decided last week to use our B.J.'s membership for a new set of four. We definitely knew the exact brand and model we wanted, only took 6 days to get a very specific set, and the service to put them on was truly exceptional. No extra charges of any kind for alignment, balancing, or the whole usual list of "upcharge" items. Life time free rotation, balancing, etc. no matter how many times you go, no charge to members. Installation is usually at least an $80 charge, yet we actually paid less for the tires we specified than pricing the set at two other area tire centers. Probably worth the $25 membership for the tire service alone !

[Kathyo]

Originally Posted by retiredguy123

Did you read Post No. 2? Would you do business with a company that has an "F" rating with the BBB and hundreds of complaints? I wouldn't.

Nor would I. Yes I read post #2, one of the few that answered the question directly. In my post I said "but very few answer the question.". You twice, #3 and #17, #18, #19 & #31 did in fact answer the question and are to be congratulated. #35 gets an honorable mention.

[PugMom]

my daughter used them one time for tires & minor repair-no complaints, tires still good