Whirlpool Side-by-Side Refrigerator Ice Dispenser Problem

Whirlpool Side-by-Side Refrigerator Ice Dispenser Problem


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Old 04-27-2019, 12:01 PM
firebiker firebiker is offline
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I've tried almost all of your suggestions. It makes ice just fine. Will resort to using a scouper for now. Thanks for your replies.

Post #9 is the answer
Old 04-27-2019, 02:34 PM
HiHoSteveO HiHoSteveO is offline
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Default Post #9 is the answer

As mentioned in post #9, the auger is most likely not going into the ice bin receptacle properly.

Ice is made OK and everything sounds normal, but no ice comes out. The auger in the plastic ice bin is not turning. That's the problem.

The ice bin VERY EASILY can be prevented from being pushed all the way in. Looks like it's all the way in, but it's not. Ice cubes or ice debris block they way. Or the auger is just plain not lining up.

Sometimes the ice bin is just as difficult to remove.
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Ice Maker problem
Old 04-27-2019, 08:25 PM
Doctor Who Doctor Who is offline
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Default Ice Maker problem

It sounds like my Whirlpool is about the same age as yours. The ice maker acts up sometimes. I take the ice maker from the door. I then shut the ice maker off. I empty the cubes into a dish and put them back into fridge. I then use hot water to clean the bin. Now the most important part. Where the ice maker meets the bottom hinge of where it sits sometimes has ice...even a small amount in it will cause the ice maker not to work. I use a small fork to clean it out. Transfer the cubes back into the ice maker...turn it back on and wait until you hear the first cube drop..maybe 3 hours.

Wish you the best of luck.
Old 04-27-2019, 10:33 PM
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rjm1cc rjm1cc is offline
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I think there is a law some place that they can not work for more than a few months. We gave up on ours in our old ref and our new one.

Look on YouTube for instructions on how to fix. One of my neighbors did fix their by pulling out the old unit and putting in a new one.
Old 04-30-2019, 12:30 PM
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blueash blueash is offline
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The solution to the ice cube maker problem is a great invention which takes less space and never requires a repair.
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Old 04-30-2019, 01:40 PM
Villageswimmer Villageswimmer is offline
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Originally Posted by blueash View Post
The solution to the ice cube maker problem is a great invention which takes less space and never requires a repair.

We just purchased some of these! The Kitchen Store in LSL has a great selection.
Old 04-30-2019, 09:17 PM
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Topspinmo Topspinmo is offline
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Probably the gears are stripped in the ice machine. You IMO were very lucky to 9 years out of ice machine and refrigerator. Find you model number and order new ice machine online. Watch UTube video on how to replace it. Basically two screws, disconnect harness. Guide it out of the water filler tube. Remove harness form the ice maker, transfer it to new one ( if they model don’t come with one). Guide the new ice makers up line up plug in the harness, guide tube back in, install the two mount screws. Takes about 15 to 30 mins, unless you have ice maker at bottom drawer, it harder cause use are old backs don’t want to bend anymore and our eyes can’t look up through bifocals? If can’t do it just call repair man mention.
Old 05-01-2019, 09:02 AM
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mrdarcy mrdarcy is offline
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My 3y/o Whirlpool side-by-side stopped making ice, but would still dispense ice in the bin. I had Fields appliance come to diagnose problem. Turned out to be severed wire in cable bundle that feeds freezer located at bottom of the freezer door. Cable housing is rigid plastic and opening/closing door resulted in rigid plastic severing one wire in the cable. This wire operated ice tray. Other wires OK, so auger still runs fine. Cost to replace freezer door quoted as $1800. My solution is I buy 5lb bag of spring ice from Publix and pour it in the freezer bin. Now, I am actually dispensing better tasting ice than what refrigerator produced. I suggest you peer down at freezer cable bundle. See attached pic of my severed wire.
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Old 05-01-2019, 12:38 PM
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Lawrance Lawrance is offline
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Try taking the bucket out and turn auger a little bit then replace bucket. May not be in properly. Back of bucket has fitting and auger does also.
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whirlpool, ice, frozen, suggestions, manually

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