[Paul B]

Beware of Service Smart! We had Stellar and the service was getting weak and then we called to let them know and we got Service Smart answering the phone. Apparently Stellar is now owned by Service Smart. We were unaware of this buy-out. We had previously read about Service Smart's reputation on TOTV and asked for an immediate refund of our remaining balance (we paid by check for a year to Stellar). Service Smart told us it may take up to a month for a refund! I called SS today (3 weeks later) and they said no one from that department (billing) was in and they did not know when they would be in! Their times are flexible! I wish I worked for a company like that with unknown flex hours! I am not done with this. Does anyone know how I contact Crimes Against Seniors? Thanks for your help.

[FlamingoFlo]

I have had service smart for over 2 years without a problem. We use all of the services they provide. Any time I have had to call them, I always get someone. It is usually after 9 when I call.

[bluedog103]

Originally Posted by Paul B

Beware of Service Smart! We had Stellar and the service was getting weak and then we called to let them know and we got Service Smart answering the phone. Apparently Stellar is now owned by Service Smart. We were unaware of this buy-out. We had previously read about Service Smart's reputation on TOTV and asked for an immediate refund of our remaining balance (we paid by check for a year to Stellar). Service Smart told us it may take up to a month for a refund! I called SS today (3 weeks later) and they said no one from that department (billing) was in and they did not know when they would be in! Their times are flexible! I wish I worked for a company like that with unknown flex hours! I am not done with this. Does anyone know how I contact Crimes Against Seniors? Thanks for your help.

The number for the Sumter County Seniors vs Crime: (352) 689-4600 Ext. 4606. If you go to their website, seniorsvscrime.com you can get a list of all the offices and phone numbers. Good luck.

[Doro22]

For Seniors Vs Crime see pg. C6 of today's Sun. There is a location at the Sumter County Service Center on CR 466. Ph: 699-4600 ex 4606.

There is also a location in Brownwood at the Wildwood Police Annex next to the movie theater. Ph: 750-1914. Call for their days & hours.

Good luck!

[keithwand]

We have Stellar/ Service Smart and so far no complaints.
They cut the lawn the other day and 2 days later A guy came out to pull weeds because the cutters put in a request order for weeds.
I pull and spray because I enjoy it and there was really no weeds to speak of ...maybe a handful.
We are paid through July 2015. Both Stellar and Now Service Smart have lived up to their contract.

[MikeV]

We also went from Stellar to Service Smart with no problems so far.

[Diane G]

There's been no one on our property in six or seven weeks. Things are going from bad to really bad.

[The20Percent]

Paul B. Before you go to this extreme, I ask that you call Service Smart one more time and ask for Matt to come out to your house. He works for this company now in customer relations and before this position he was one of the head honchos for Stellar. He is a confident and orderly military man who has also served our country proud in recent conflicts. He realizes that Service Smart was not run properly in the past and he is there now to turn things around and make sure customers are taken care of, as they should have been in the past. I was one of Service Smarts most critical customers on this forum and had many problems with them this entire past year. I am willing to give this company a second chance just because of Matt. After Matt's visit to my house one morning, and his assurance that things will improve, the mowing guy showed up, then the weeding guy, then the lawn fertilization guy...ALL IN THIS SAME DAY! I really believe this company will get their act together as long as they have Matt providing direction. I think you will be impressed with him (as my wife and I were) and most importantly his concern for Service Smart's customers.

[jblum315]

All I can say is good luck even getting him to call you back!

[jojo]

I have used Service Smart for 6 1/2 years with no problem. I've always had next day service if I call with a pest problem. It appears though that others have had problems - I'm just sharing my experience.

[lake5798]

They talk a good story but can't put their money where the mouth is, the whole merger thing smells. if it walks and talks like a duck....

[Barefoot]

Originally Posted by keithwand

We have Stellar/ Service Smart and so far no complaints.
They cut the lawn the other day and 2 days later A guy came out to pull weeds because the cutters put in a request order for weeds.
I pull and spray because I enjoy it and there was really no weeds to speak of ...maybe a handful.
We are paid through July 2015. Both Stellar and Now Service Smart have lived up to their contract.

Originally Posted by MikeV

We also went from Stellar to Service Smart with no problems so far.

We also have Stellar/Service Smart and so far, the service is fine.

[drcar]

I find the comments about the services provided by the two companies interesting. They range from great to poor. I also had Stellar and now have Service Smart. I was NEVER told about the switch. The statement about Stellars service slipping was right on. I also called and was greeted by Service Smart. I must say that they DID come and mow my lawn but in the middle of a down pour. I feel lucky because I only was paying every 3 months and my account is running out this month. I do find it interesting that I have not heard from Service Smart about a new agreement. They will probaly just show up and expect payment, NOT! I am in the process of looking for a new lawn service and have gotten some great references from people here. When it come to Sellar/Servece Smart BUYER BEWARE!

[tommy steam]

Originally Posted by drcar

I find the comments about the services provided by the two companies interesting. They range from great to poor. I also had Stellar and now have Service Smart. I was NEVER told about the switch. The statement about Stellars service slipping was right on. I also called and was greeted by Service Smart. I must say that they DID come and mow my lawn but in the middle of a down pour. I feel lucky because I only was paying every 3 months and my account is running out this month. I do find it interesting that I have not heard from Service Smart about a new agreement. They will probaly just show up and expect payment, NOT! I am in the process of looking for a new lawn service and have gotten some great references from people here. When it come to Sellar/Servece Smart BUYER BEWARE!

When you pay in advance you lose control over the company you hired to do the job. Time and time again you will read here that someone has been beat out of money or the service they paid for in advance, is not what was sold to them. If these company's were paid when the job was done or monthly, I'm sure they would bend over backwards to keep you happy.

[drcar]

Originally Posted by tommy steam

When you pay in advance you lose control over the company you hired to do the job. Time and time again you will read here that someone has been beat out of money or the service they paid in advance, is not what was sold to them. If these company's were paid when the job was done or monthly, I'm sure they would bend over backwards to keep you happy.

I could not agree more!!