[suninfl06]

I went to Cheng's on Wedgewood Lane last night. I spilled my soup. Quite a bit spilled on my clothes, the chair, the table and the floor. The manager was standing right behind me. He never came to the table to help or ask if I had had been injured. The waiter also did not come. I asked for some help from the manager to clean up the mess. He threw me a cloth napkin and told me to go to the bathroom. When I returned to my seat, it was still wet. The chair, table and floor had not been touched. I asked again, if he could help, The manager said, "I am the manager, I do not do that." Then I asked for the waiter, the manager said, he was too busy and threw me three paper napkins. At that point, some patrons walked in onto the wet floor. My friend who was dining with me asked if he was going to clean up the floor so the new guests would not fall, he then threw another napkin on the floor and walked away. I asked again for a towel to clean the wet sticky table and was told it could not be done until we left. We stayed until our food arrived and boxed it and took it home. Of course, we left no tip. As I left the restaurant, I told the manager I had never been treated so poorly, that I could have been burned and he never inquired about my well being, nor did he or anyone else attempt to help us. I told him,I would tell everyone I could not to patronize his restaurant. So I am now sharing my story. If this is the service we as Villagers receive it is no wonder so many restaurants go under!

[Cassie325]

Originally Posted by suninfl06

I went to Cheng's on Wedgewood Lane last night. I spilled my soup. Quite a bit spilled on my clothes, the chair, the table and the floor. The manager was standing right behind me. He never came to the table to help or ask if I had had been injured. The waiter also did not come. I asked for some help from the manager to clean up the mess. He threw me a cloth napkin and told me to go to the bathroom. When I returned to my seat, it was still wet. The chair, table and floor had not been touched. I asked again, if he could help, The manager said, "I am the manager, I do not do that." Then I asked for the waiter, the manager said, he was too busy and threw me three paper napkins. At that point, some patrons walked in onto the wet floor. My friend who was dining with me asked if he was going to clean up the floor so the new guests would not fall, he then threw another napkin on the floor and walked away. I asked again for a towel to clean the wet sticky table and was told it could not be done until we left. We stayed until our food arrived and boxed it and took it home. Of course, we left no tip. As I left the restaurant, I told the manager I had never been treated so poorly, that I could have been burned and he never inquired about my well being, nor did he or anyone else attempt to help us. I told him,I would tell everyone I could not to patronize his restaurant. So I am now sharing my story. If this is the service we as Villagers receive it is no wonder so many restaurants go under!

This is horrible!! Villager or not...people should not be treated this way. He may have just lost a lot of potential customers.
Thank you for sharing!!

[Lucko]

We were waiting to eat next door, but walked in to Cheng's to get a to-go menu. They were not friendly, the place smelled way too strong of fish and after a few minutes waiting, I left with out menu to get some fresh air. I have been in and around the food business most of my life and will not eat at Cheng's unless they treat people better and clean up the place starting with the air. If you want multi-cuisine Chinese food, I do recommend the China Gourmet in Colony. It is not big or fancy and does mostly carry out, but they are friendly, helpful, it is very clean and they have a big selection of very good food at reasonable prices.

[Donna]

suninfl06 ..OMG, I am so sorry to hear of your horrible experience..Are you OK?
Thank God, you were not seriously burned..There is no justification for behavior like that. I would have left the food there and walked out!

People like this, should not be in business..I am quite sure after reading this post, he will have a lot less business ..I for one, will never go there..

I own a business and could never imagine treating my clients with such disrespect. I go to extremes to make them comfortable, and happy!

Thanks for the heads up!

[Rokinronda]

Originally Posted by Donna

suninfl06 ..OMG, I am so sorry to hear of your horrible experience..Are you OK?
Thank God, you were not seriously burned..There is no justification for behavior like that. I would have left the food there and walked out!

People like this, should not be in business..I am quite sure after reading this post, he will have a lot less business ..I for one, will never go there..

I own a business and could never imagine treating my clients with such disrespect. I go to extremes to make them comfortable, and happy!

Thanks for the heads up!

DITTO! you ok?

[suninfl06]

Thanks to all of you for your kind words. I was not hurt but in retrospect I should have walked out without paying for the meal. By the way, would you believe the waiter never even offered me another cup of soup nor returned to the table until he handed us the bill. I hope my message is read and passed to all. Thanks.

[JohnN]

crosses Chengs off my list....
sorry you had such a bad experience

[MMC24]

The quality of their food is only exceeded by their customer service!!!

[Puterguru]

Where is this place located?

[Cassie325]

Originally Posted by Puterguru

Where is this place located?

Peter...I believe it is the one in front of the new Walmart....if I am wrong I apologize and someone please correct me...but I think that is where I have seen the sign....

In the Plaza near Big City and the Starbucks that just closed???

[Cassie325]

Originally Posted by suninfl06

I went to Cheng's on Wedgewood Lane last night. I spilled my soup. Quite a bit spilled on my clothes, the chair, the table and the floor. The manager was standing right behind me. He never came to the table to help or ask if I had had been injured. The waiter also did not come. I asked for some help from the manager to clean up the mess. He threw me a cloth napkin and told me to go to the bathroom. When I returned to my seat, it was still wet. The chair, table and floor had not been touched. I asked again, if he could help, The manager said, "I am the manager, I do not do that." Then I asked for the waiter, the manager said, he was too busy and threw me three paper napkins. At that point, some patrons walked in onto the wet floor. My friend who was dining with me asked if he was going to clean up the floor so the new guests would not fall, he then threw another napkin on the floor and walked away. I asked again for a towel to clean the wet sticky table and was told it could not be done until we left. We stayed until our food arrived and boxed it and took it home. Of course, we left no tip. As I left the restaurant, I told the manager I had never been treated so poorly, that I could have been burned and he never inquired about my well being, nor did he or anyone else attempt to help us. I told him,I would tell everyone I could not to patronize his restaurant. So I am now sharing my story. If this is the service we as Villagers receive it is no wonder so many restaurants go under!

did you keep your receipt? I would take it in to the manager during the day and revisit the situation....get your money back....

[graciegirl]

Is this the national chain, PF Changs? The one that usually has the big Chinese horse out in front? Maybe it is Pf Cheng...I don't know.

[sunflower3630]

If this was PF Chang's, I would definitely send an email via their Web site. A few years back one was opening across the street from where I worked. Their 2 huge horses were actually sitting in our parking lot for a short time. Anyway, I sent an email asking when they were opening and if I could be one of their customers when they did their soft opening. I received an email back from the President of the company telling me the opening date, apologizing that the soft opening was for family only, and then followed up by sending me two gift certificates to the restaurant to use whenever I wished. Wow, I was very impressed! That being said, I really think you should relay your story to them. Here's the address:
http://www.pfchangs.com/commentsweb/

No one should be treated like that. To think, you actually paid good money for that dreadful experience!

[MSNPA]

I need to throw in my 2 cents. Chengs in The Villages is just a tiny little restaurant in the Buffalo Ridge Plaza. No way is it related to PF Changs the national chain which is an excellent restaurant that I wish would come to The Villages.

Originally Posted by Cassie325

Peter...I believe it is the one in front of the new Walmart....if I am wrong I apologize and someone please correct me...but I think that is where I have seen the sign....

In the Plaza near Big City and the Starbucks that just closed???

Never been there though.