[jtdraig]

A group of women went to Glenview yesterday for lunch. There were eight of them. The food and service were OK BUT one woman asked for a little cup of salad dressing "That will be 75 cents extra"; another asked for an additional slice of lemon "That will be 15 cents extra"..and when barely done were asked to leave because another group was coming behind them. When these issues were addressed to the Manager: "You are only a group of eight, you won't have any impact on us".....Nice attitude for a Manager. We won't be going back there at all.

[RichieLion]

When our golf group picked Glenview for lunch following a round and was saddled with some borderline disrespectful attitude from the staff to a request from a diner, and an order mistake from another diner, and a complaint was made to the manager, we were told the same thing "you're not happy?, don't come back". We're taking his advice also.

[Pturner]

Wow. That's beyond the pale. Does anyone know if Glenview is under new management? We've always had good food and service there.

With that attitude, I can find other places to eat and spend my dollars.

[zcaveman]

The last two times we were there they did not have the roast beef sliders and it was only 1:30. The last time, we both got the rib-eye steak sandwich. The missus asked for extra horseradish and was told it was $1.00. Since I don't use horseradish I gave her mine.

I have always liked Glenview but I am thinking of taking it off of my list of favorite places to eat if they keep nickle and dimeing us to death.

[Minnesotalyn]

When my husband Mike and I were down this summer we decided to go for the Friday night lobster. After a couple of bites, I noticed it was still kind of raw. I told the waitress and she was very nice and took it back. When she brought it back it still wasn't done, so I'll never go back for the lobster special.

[Mudder]

Wow, shocking ! We have not had bad experiences there so will continue to go there until that attitude is used on us.

[sunday]

I agree! That is very shocking!
We go to Glenview with regularity, actually it is one of our favorite places.
We have never been treated poorly or had a bad experience..

It's always ashame to hear others plights... but, I too, will continue to support Glenview until my personal expierence warrents otherwise.

According to reviews on idine, incidents of poor experiences at this restaurant are actually few and far between??? Don't take my word for it.
http://www.idine.com/details.htm?sea...5&reviews=true

[sunday]

It looks like the original poster is a member of idine as well...

[bigalibaba]

Originally Posted by jtdraig

A group of women went to Glenview yesterday for lunch. There were eight of them. The food and service were OK BUT one woman asked for a little cup of salad dressing "That will be 75 cents extra"; another asked for an additional slice of lemon "That will be 15 cents extra"..and when barely done were asked to leave because another group was coming behind them. When these issues were addressed to the Manager: "You are only a group of eight, you won't have any impact on us".....Nice attitude for a Manager. We won't be going back there at all.

My Golf Group, between 10 and 24 regularly have lunch at Glenview following Golf. We have NEVER experienced any of the issues described! On numerous occasions, I personally have asked for and received additional Salad Dressing. If I asked, I'm sure I could get a whole lemon. Of course, we treat our Servers courteously and Tip well. Got to be more to this than meets the eye!

[tpop1]

Originally Posted by bigalibaba

Of course, we treat our Servers courteously and Tip well. Got to be more to this than meets the eye!

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

[swrinfla]

I'm surprised.

I had lunch there last Tuesday with a party of 12. We were seated easily, even though there'd been no notice that we were coming. There were two other parties of about the same size nearby in the same dining room.

Our party was handled expertly by one - yes, one - waitress. She didn't screw up the drink orders nor the meal orders. I don't know that anyone asked for extras, but I'd have been very startled if there'd been a charge.

And, there was no question when she learned we wanted separate checks. They were provided smilingly, and correctly. A 20% gratuity was built in. We had a grand time, with good food and fine service.

SWR

[Bogie Shooter]

Originally Posted by tpop1

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

Why not see for yourself?

[jtdraig]

What you see if what happened.

[tpop1]

Originally Posted by Bogie Shooter

Why not see for yourself?

As I said, I tend to heed what people here are telling me. Haven't steered me wrong yet.

Two people here telling me there is a manager there with such a bad attitude, I know there is an issue there.

I don't need a hundred bad reviews, like another Country Club restaurant here, to know there are issues.

With so many eating establishments available in TV, without issues, why risk it. For example, Mallory is just as close, in distance and in style. When things shake out at Glenview, I'll know it because people here will tell us.
_