[Dusty_Star]

"DeSantis signs food delivery app restrictions into law.

How will this affect Florida residents making an order through a food delivery app?
For starters, Floridians will no longer see different prices listed on delivery apps from the restaurant's menu. They will not be allowed to inflate, decrease, or alter a food service establishment’s pricing unless it is already agreed upon.

Additionally, customers will have more communication with establishments during the preparation of orders, during delivery and for up to two hours after a courier picks up the order. The law also states delivery firms must provide consumers with a way to express order concerns directly with the restaurants."


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[Shipping up to Boston]

Originally Posted by Dusty_Star

"DeSantis signs food delivery app restrictions into law.

How will this affect Florida residents making an order through a food delivery app?
For starters, Floridians will no longer see different prices listed on delivery apps from the restaurant's menu. They will not be allowed to inflate, decrease, or alter a food service establishment’s pricing unless it is already agreed upon.

Additionally, customers will have more communication with establishments during the preparation of orders, during delivery and for up to two hours after a courier picks up the order. The law also states delivery firms must provide consumers with a way to express order concerns directly with the restaurants."


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Hmmm. ‘goes into effect July 2025’ ...I sense a lot of non compliance in the next 15 months. Kudos to Uber Eats and Door Dash anyway for lobbying for its passage

[Bill14564]

I see how this helps the establishment, but how does this help the consumer?
- The delivery price is allowed to be higher than the restaurant price if the establishment agrees.
- The fees paid by the restaurant must be clearly stated in the agreement between the restaurant and the delivery service but it does not require the customer to be informed
- Regulation of delivery services is preempted to the state (no local regulations allowed)

[retiredguy123]

Sounds like a useless law. As long as the customer knows how much they will be charged, why do you need the law?

[Shipping up to Boston]

Originally Posted by retiredguy123

Sounds like a useless law. As long as the customer knows how much they will be charged, why do you need the law?

Exactly
It creates a new state bureaucracy ie; state jobs. $1000. fines etc. Are people really needing to ‘stay in touch’ with the kitchen after you place a delivery order? Just cook! Ridiculous
As I said, I applaud the UberEats and DD for supporting it but c’mon, they could care less if you have an onion ring missing, your reduction sauce has evaporated etc. They still collect and pass Go. Lmk in the summer of ‘25 how much this bill changes the landscape for the end user...

[Keefelane66]

Never use the services only food I get to go is pizza and Chinese and I pick it up.

[OrangeBlossomBaby]

...because this was the most pressing issue in Florida.

smh

[fdpaq0580]

Originally Posted by OrangeBlossomBaby

...because this was the most pressing issue in Florida.

smh

One of the gov's greatest accomplishment. 😏

[JoMar]

Originally Posted by Keefelane66

Never use the services only food I get to go is pizza and Chinese and I pick it up.

So why weigh in.....you have neither experience or skin in the game. Why?

[fdpaq0580]

Originally Posted by JoMar

So why weigh in.....you have neither experience or skin in the game. Why?

Because he/she/they/them/it can? Just a guess.

[Cuervo]

Whatever law is put into effect will not make a difference as far as the consumer is concern.
Delivery services and restaurants anyone that this law is targeted will make adjustments that will leave the consumer paying the same if not more.
This is just a waste of ink and paper.

[defrey12]

Originally Posted by Keefelane66

Never use the services only food I get to go is pizza and Chinese and I pick it up.

For lazy people that can’t get off their couch. No wonder the world has gotten so fat. Maybe try cooking something wholesome? Just a thought…

[Eg_cruz]

Originally Posted by retiredguy123

Sounds like a useless law. As long as the customer knows how much they will be charged, why do you need the law?

When I was sick and could leave the house. I ordered from one of the companies and it was ridiculous the price increase of the items. I don’t use them unless I really feeling the need. I also see increases in price on instant cart so I don’t use them either. If you want your fees, put it straight fees and you want delivery charge straight delivery charge but to up charge all the items is ridiculous so I’m glad they passed us.

[retiredguy123]

Originally Posted by Eg_cruz

When I was sick and could leave the house. I ordered from one of the companies and it was ridiculous the price increase of the items. I don’t use them unless I really feeling the need. I also see increases in price on instant cart so I don’t use them either. If you want your fees, put it straight fees and you want delivery charge straight delivery charge but to up charge all the items is ridiculous so I’m glad they passed us.

I'm confused. Are you saying that, because Florida passed a law, the prices will be reduced?

[ThirdOfFive]

Lost here amid all the thinly-veiled jerking of knees is the fact that this law accomplishes one very important thing.

Quality control.

Before this law the restaurant had no control, once their food was picked up by an independent driver, whether or not the cost of that food was going to have an arbitrary "delivery price" that was different (more) than what the restaurant charged, or the state of that food once delivered. I know of no other delivery system that does NOT contain mechanisms to assure those two things. Get a busted package from Amazon? You don't call the driver (or the post office if they were the deliverer) you contact AMAZON. You're also not going to have to pay more for your food than the restaurant charges, simply because the deliverer has it for a different price. Before this, the customer simply had no recourse regarding quality of food once delivered, poor delivery practices or having to pay more than the restaurant would charge.

This, from ABC Action News, Tampa Bay:

"I'm hoping being able to directly contact the customer is going to boost our sales a lot...If it was me and I was ordering from a restaurant and my order didn't come as I wanted it or didn't come on time, I would want to hear from the manager or owner that they're trying to make it right, and that would entice me to give them another chance," Camper said."

This law in effect makes the deliverer more answerable to the restaurant. I cannot see anything negative in that.