[DDoug]

Just got off the phone to get something straightened out on a credit card and a guy by the name of Hashish or something like that hard to understand. When this happens insist on talking to someone in the U S. This guy was in India, boy this is bull crap. I know everyone says lighten up tell me why. OK I'm better

[2BNTV]

As the comedian says, My name is yaba daba yeba baba, you can call me "Chuck".

[eweissenbach]

Originally Posted by DDoug

Just got off the phone to get something straightened out on a credit card and a guy by the name of Hashish or something like that hard to understand. When this happens insist on talking to someone in the U S. This guy was in India, boy this is bull crap. I know everyone says lighten up tell me why. OK I'm better

This from a guy who put rats in a cage to fight to the death for "entertainment"!

[JourneyOfLife]

I have read that several companies have been pulling their call centers back to the US for various reasons.

[billethkid]

when I get one I do not understand I insist on talking to a rep in the USA.
They will do everything in their power to not do that . And before they do it always defaults to someone with impeccable english......I guess they get a demerit or something if they have to refer calls back to the USA.

I have zero tolerance for one, not able to hear them, and two if their english is not understandable.

[skyguy79]

Originally Posted by DDoug

Just got off the phone to get something straightened out on a credit card and a guy by the name of Hashish or something like that hard to understand. When this happens insist on talking to someone in the U S. This guy was in India, boy this is bull crap. I know everyone says lighten up tell me why. OK I'm better

You mean you didn't get Peggy like the rest of us? Maybe some service closer to you might... well just check this out:

Customer Service - YouTube

You can also request customer service online. Here's an example:

Customer service by phone - YouTube

[Golfingnut]

I don't care what you say, I Love America.

[DaleMN]

As long as it is 'American for Americans'.

[CFrance]

Originally Posted by DDoug

Just got off the phone to get something straightened out on a credit card and a guy by the name of Hashish or something like that hard to understand. When this happens insist on talking to someone in the U S. This guy was in India, boy this is bull crap. I know everyone says lighten up tell me why. OK I'm better

Maybe so, but these are humans too, trying to work for a living, and referring to them in a demeaning manor, i.e., "Hashish," is just plain rude. Go after the company; don't demean the employee.

[applesoffh]

It's all about profits...the banks don't pay much to their foreign Customer Service reps - here in the U.S., they'd have to at least pay minimum wage. That would cut into profits, and we all know that banks are about making money for themselves and their stockholders (as is every other publicly traded company). I'm not against profits, but you can't have it both ways.

[bkcunningham1]

Like you, I'm human and get frustrated when I can't understand someone's accent and I get frustrated when someone can't understand my southern drawl. But like CFrance I realize this is another human you are referring to and realize it is a person who has a job and is trying to make a living. If you look at the bigger picture of a company outsourcing and see the benefits it gives to others in countries less fortunate than we in the US you can see how it enables them to buy US made products too. I love America but I also don't have a problem with a a free market or a global economy.

[DianeM]

When I get a foreign country I politely request transfer to the States. If I get an argument I remind them that by law they MUST get me to the States. I don't care much about their economy. I prefer to support mine by speaking with an employee in my own country.

[gomoho]

Originally Posted by applesoffh

It's all about profits...the banks don't pay much to their foreign Customer Service reps - here in the U.S., they'd have to at least pay minimum wage. That would cut into profits, and we all know that banks are about making money for themselves and their stockholders (as is every other publicly traded company). I'm not against profits, but you can't have it both ways.

My experience with my Bank Of America or Bank of the West accounts have both been speaking to fluent speakers of English that I assume are in this country. One of the few times I don't get an outsource employee.

[CFrance]

Originally Posted by DianeM

When I get a foreign country I politely request transfer to the States. If I get an argument I remind them that by law they MUST get me to the States. I don't care much about their economy. I prefer to support mine by speaking with an employee in my own country.

I was unaware of that. Can you explain more, Diane?

[Average Guy]

Originally Posted by DianeM

When I get a foreign country I politely request transfer to the States. If I get an argument I remind them that by law they MUST get me to the States. I don't care much about their economy. I prefer to support mine by speaking with an employee in my own country.

According to Snopes.com, this is not true.