[renielarson]

I am sure there is another thread regarding this topic...nevertheless, here I go

I called the Home Warranty Department to come check my siding. I live south of 466 in Liberty Park. A four man crew worked 3 hours to fix my siding problems of nails being too far apart and nails only being anchored in half way. They also told me that the exterior electrical receptacles were not always up to code (I have no idea why) but they checked and fixed those also.

In the process, they found that the fixed part of my doorwall leading to my patio had not been anchored into the casing. It was gapping. Another call to Home Warranty fixed that problem....but in their words...only out of the "goodness of their heart." I silently laughed at that comment but said nothing since they were willing to fix it. The building installers had neglected to install brackets to hold the doorwall window in place...arrrgh! However, not having a latch to secure and lock the sliding screen could not be fixed. I was told the latch that attached to the casing was plastic and broke so they decided to eliminate it.

Now, I'm wondering...should I push for a completely new doorwall with all parts working? Does not having a sliding screen latch/lock compromise my security?

[barb1191]

Bright

You are fortunate to find these problems while in warranty. I'd say go for it and get it all behind you and fixed before your warranty runs out....b

[JohnN]

while I don't really perceive a screen door lock as much security,

a deal is a deal, and you've the right to get it done correctly just so you can sleep at night

I'd have 'em do it

[Floridagal]

I would have them do it. You are entitled to it, plus a lock is still some form of security.

[Muncle]

BS,
The problem is that your house is no longer under warranty. That expired in '06 or '07, a year after it was sold. I hate to admit it, but the primary reason the developer is addressing the siding issues is the negative publicity they've gotten from the POA's year-long+ drive. Can't say for sure, but it seems the developer has agreed to fix the siding problems without formally accepting responsibility for the shoddy work. Smart move on his part.

However, the other items you mentioned should have been addressed in your 1 year warranty punch list. The non-siding work you had done was, in fact, performed "only out of the "goodness of their heart."" Except for some structural items and a couple other things which I cannot now enumerate, most everything in the house is under a one year warranty. I didn't do it because I'm lazy and tend to accept less that I should, but now I'd advise all new homeowners to hire a quality home inspector to prepare an exhaustive check list of items to submit to the warranty office at about 11 months. It'd cost a couple hundred, but a good inspector should catch your faulty sliding door and all.

I will absolutely deny having made any comment about the POA that could be construed as complimentary.

[renielarson]

We didn't hire an inspector either, Muncle.

Next house we will.

[Sidney Lanier]

We had a truly negative experience with the Warranty Dept, with several other departments and individuals involved, concerning what I would hope is a rare and unique problem (about which I'll post in detail at some point...). Your issue sounds like one that goes back to the construction of the house, which makes it similar to ours, rather than something that cropped up along the way after the warranty period had finished.

While it's true that except for the siding issue (which we also had checked and the Warranty Dept inspector fixed the minor problems in minutes), which as was already posted their responsiveness to which may have resulted from negative publicity, the home warranty is one year--period! You will not believe our story when we do post it (IMHO...). My gut feeling is for you to pursue it, even if nothing comes of it, if for no other reason than for you to post your experience and have not just residents but potential buyers to be aware of such issues....

[JohnN]

Sidney,
Looking forward to your story, please share it soon.

brightspot, my first post about "go for it", I didn't realize you were out-of-warranty, now I'm unsure of how much success you'll have with TV warranty.

My impression of TV is that they have their set rules and regulations, and they'll live up to them contractually, but don't expect more. I think the siding was a rare exception.

[barb1191]

Originally Posted by JohnN

Sidney,
My impression of TV is that they have their set rules and regulations, and they'll live up to them contractually, but don't expect more. I think the siding was a rare exception.

Not sure there, JohnN. As I have professed here a number of times my support of the POA. I do believe that the developer quite possibly will come through over and above the R & Rs. As I recall (this is strictly hearsay, Muncle; have no documentation to confirm so) when we were hit with the tornado that the developer had his crews working strictly on damage control for the people. Nice gesture; although one would no doubt feel, well it should be.

That thought came to mind upon reading your commentary "but don't expect more." Have to give credit where credit is due, yes?

barb

[JohnN]

barb, I will give them credit in that emergency.

My point was "don't expect more". I'm new to TV and I've had an instance or two where I asked something fairly simple, and it seems a big deal to get any activity.

[bestmickey]

Originally Posted by JohnN

barb, I will give them credit in that emergency.

My point was "don't expect more". I'm new to TV and I've had an instance or two where I asked something fairly simple, and it seems a big deal to get any activity.

Would you be willing to share what your experiences are? If not here for all to see, send them to me?

[downeaster]

barb1191,

You said " I recall (this is strictly hearsay, Muncle; have no documentation to confirm so) when we were hit with the tornado that the developer had his crews working strictly on damage control for the people. Nice gesture; although one would no doubt feel, well it should be."

I don't mean to put the Developer down but my guess is that most of the "damage control" was covered by the homeowners' insurance. It was in everyones best interest to get cleaned up pronto.

I also believe a lot of the damaged homes were inventory.

I moved here nearly 7 years ago and I can say the Warranty Department was doing a very nice job. Prompt, efficient, polite. They would contact the sub contractor, sub contractor would contact me and an appointment would be made. Sub would be on time and problem would be speedily resolved.

DC

[billy2fish]

:cop:

[billy2fish]

Great just lost everything I wrote by adding the cops head. GRRR. It was too long anyway.In short we are buying before the end of the year and we will hire a good home inspector,can anyone recommend a good one. Maybe this would be a good opportunity for someone who lives in TV to make some side money.

[JohnN]

billy, here's a thread with home inspectors..

https://www.talkofthevillages.com/sm...ic,3295.0.html