[pm10]

John, Jim was the sales rep that we worked with to find our house in TV.

[renielarson]

Pebbles

You went beyond the forum and took action and were persistant. Congratulations on being on the road to having your problem fixed.

I applaud you for posting your concerns, considering the advice and recommendations from posters, and proactively confronting the Warranty Department and Angela again and NOT taking NO for an answer!

Great job and good luck!

[Pebbles]

Originally Posted by brightspot01

Pebbles

You went beyond the forum and took action and were persistant. Congratulations on being on the road to having your problem fixed.

I applaud you for posting your concerns, considering the advice and recommendations from posters, and proactively confronting the Warranty Department and Angela again and NOT taking NO for an answer!

Great job and good luck!

Thank you so much Brightspot for your kind words and pat on the back. We will keep you posted on the outcome.

[mac9]

Pebbles, I am so happy that you are at least starting to resolve the problem and that I was able to give you some advice. I really have had no other problems with Warranty, but have learned over the years to keep asking for a supervisor when I don't get an appropriate response. I also learned that in TV it's always good to give your builder a call and let him/her intervene for you which is what we finally had to do along with the support of our neighbors.
Oh, and Muncle, I am not a he, just a persistent female who insists on being taken seriously when it comes to something mechanical!
Hope to meet everyone on the 18th!

[Muncle]

Originally Posted by mac9

Oh, and Muncle, I am not a he, just a persistent female who insists on being taken seriously when it comes to something mechanical!
Hope to meet everyone on the 18th!

Sorry Mac. Absolutely no slight intended. And I certainly have no doubts about the abilities of females in dealing with anything.

[billy2fish]

bump. John thanks for the info I will follow it through when we buy. ;D

[Pebbles]

I promised an update on our problem with flooding after a storm in the back of our home. Today the landscapers came and worked on our problem. They dug up the yard and added a drain across the back. Hopefully we will no longer have a problem. Unfortunately we will have to wait until we have a storm before we will know if the problem has been solved.

It did take awhile to get this taken care of, but at least the warranty department finally came through.

Thank you everyone for your help!