[HHWilliams]

The customer service of the staff is horrific as well there are many national brand products that they do not carry. I seem to have a problem with every visit. On more than one occassion I have found errors in product price that have been charged. I have written complaint letters to the company, but all I receive are an apology, never a recognition on their part as to the qualitative nature of the services and/or errors. I now prefer to do the majority of my grocery shopping at Publix and/or Wal-Mart. Winn-Dixie does not deserve our patronage.

[Paper1]

I have had very good service at this store. I use card for discount on gas. I have a habit of checking my receipts often and have yet to find an error, especially with sale items. I find it a very nice store to shop in. That said it does not seem to have the volumn of business Publix has so some residents probably agree with you.

[tomwed]

Originally Posted by HHWilliams

The customer service of the staff is horrific as well there are many national brand products that they do not carry. I seem to have a problem with every visit. On more than one occassion I have found errors in product price that have been charged. I have written complaint letters to the company, but all I receive are an apology, never a recognition on their part as to the qualitative nature of the services and/or errors. I now prefer to do the majority of my grocery shopping at Publix and/or Wal-Mart. Winn-Dixie does not deserve our patronage.

I don't shop there very often. And I buy what's on sale. Just about every time I need to get the price fixed on at least one item. I don't like to complain to the cashier because I know they are just scanning and charging accordingly. Now I need to take a paper and pencil to record the price on display and see if it matches up with the computer screen.

The cashiers know there is a problem too.

[NYGUY]

Originally Posted by HHWilliams

The customer service of the staff is horrific as well there are many national brand products that they do not carry. I seem to have a problem with every visit. On more than one occassion I have found errors in product price that have been charged. I have written complaint letters to the company, but all I receive are an apology, never a recognition on their part as to the qualitative nature of the services and/or errors. I now prefer to do the majority of my grocery shopping at Publix and/or Wal-Mart. Winn-Dixie does not deserve our patronage.

We do our shopping at Publix...

[dbussone]

Originally Posted by NYGUY

We do our shopping at Publix...

Publix at Colony has become a chore. Too busy and too crazy in the parking lot. I prefer WD.

[tomjbud]

We go to Publix in Colony even though it is further away. I too have complained about that WD store to corporate regarding wrong prices and being consistently out of advertised specials. I went to WD last weekend for convenience sake to pick up a few items - the store seemed really empty of customers.

[USSGompers]

Originally Posted by tomwed

I don't shop there very often. And I buy what's on sale. Just about every time I need to get the price fixed on at least one item. I don't like to complain to the cashier because I know they are just scanning and charging accordingly. Now I need to take a paper and pencil to record the price on display and see if it matches up with the computer screen.

The cashiers know there is a problem too.

I am usually over charged every time I go to the Winn Dixie near my home. I don't shop there anymore except for sale items like you do. I am tired of standing in the Long line at Customer Service with my receipt trying to get a refund....UGH.

At least at Publix when they over charge you, they refund all the $$ and give you the item free. It's called 'The Publix Promise'.

[dbussone]

I watch the monitor as the charges are rung up, and check when I get home. Seldom have a problem. No more than at Publix.

[Happinow]

I agree with the OP. I find Winn Dixie inadequate on many levels. On many occasions I would go there to avoid the mess at Publix in Colony. On almost every occasion I would go in for something specific and walk out frustrated, without the item(s) I went in for. There is not much choice when shopping for things. We do like to go there for their brand of club soda, which is significantly less expensive than Publix. Just the other day we went to pick up club soda and went to grab a cart sanitizer wipe and it was empty. As we were leaving, we told the ****** that there were no more wipes for the carts. She said " you will have to go tell someone at the customer service desk." I thought no way. There are about 5 people waiting in that line and and as far as I know I don't work here. Needless to say I didn't wait in line at customer service to do the job she should have done. In my opinion, the ****** gave very poor customer service. She should have offered to get that taken care of at her earliest convenience. When they changed this store from a Sweet Bay to Winn Dixie they made a mistake.

[DonH57]

Never had a problem with Win-Dixie, Publix, Wal-Mart or others as we mix it up to find what we want since it's all in the same vicinity.

[Chatbrat]

If see the shoppers coming out of winn-dixie, its really had to see a fill cart-in my observations -most people are using the store as a convenience store-their produce is horrible when compared to Publix, If you are concerned about the crowding @ Colony, go to the Traverse Plaza Publix--unless you are married to your golf cart

The new Publix is great

[looneycat]

it's a supermarket, get over it, your best commentary is to not shop there if you don't like it,

[cwo4mat]

All stores have the wrong price charged problem. Watch your receipt at any store on a regular basis and you will find out how many times you have been over charged. The store that I find overcharges the most is Walmart.
Any company is only as good as its employees. In todays society it is getting harder to find good employees. I worked in retail for 20 years before coming here and saw a steady decline in good employees.

[chuck90199]

Originally Posted by Chatbrat

If see the shoppers coming out of winn-dixie, its really had to see a fill cart-in my observations -most people are using the store as a convenience store-their produce is horrible when compared to Publix, If you are concerned about the crowding @ Colony, go to the Traverse Plaza Publix--unless you are married to your golf cart

The new Publix is great

The new Publix at Grand Traverse Plaza is a bit smaller than the Publix at Colony, but it's less crowded and you can get to it easily in a golf cart. Head over the multi-modal path west along 44-A, then through the tunnel under Powell Road. Continue past Alden Bungalows and take your next right to the end of the multi-modal path, then left into the Grand Traverse Plaza.

[Chellybean]

I agree me and my wife likes Public.
Winn Dixie is terrible in customer service and the warm food service people are very rude.
The store management doesn't get it.
when you have low traffic something must be wrong.
Management gets a complaint and they bury it.
Economics one o one, only a matter of time when the Mangers are cleaning house and they need to go as well.