[tomh2444]

We have had no Century Link service for 3 days at our new home in Osceola Hills. When I call to ask what the problem is they only say "the Engineers are working on it". Has anyone else reported a problem and gotten an answer?

[John_W]

Since you're no longer in Tamarind Grove, I'll delete my response.

[MorTech]

Both my neighbors have CenturyLink and have been down for the last 3 days.
There is probably a backbone cable problem somewhere below 466A...They will fix it eventually.
Still a lot of construction and cable pulling going on at Morse Blvd.

[tomh2444]

Century Link tells me the outage runs from Naples to Jacksonville. I find it hard to believe they can't fix the problem in 3 days.

[VApeople]

Our Century Link service was also down for three days.

I like Century Link because it has a feature that helps me avoid watching commercials. I usually watch MSNBC, Fox News, CNN, or the golf channel. If a commercial comes on, I quickly mute it and the 'last' button shows me what is on the other three channels. If two of them also have commercials, I can easily go to the channel with no commercial.

[Chatbrat]

Centurylink trouble free for 4 years--guess I'm lucky, best thing you can do with Centurylink, is get an updated router, with ALL wireless tv boxes==only 1 connection to worry about-we have 6 boxes throughout the house

[zigzag]

This was a massive outage from Naples to Tallahassee and included TV's. According to a senior tech support person, outage was caused by a fiber optic cable being cut. TV was one of the last to be restored. Century Link PR has done a good cover up job including stiff arming the Daily Sun which was generally clueless as their article today (4th day of outage) revealed. I guess the Sun's motto, "If It Ain't Fluff, Don't Print It", was the operative phrase. We were restored at 11 PM Thursday after many false texts from Century Link that service had been restored, only to have tech support say it would be 8 AM, then 12 PM, then 5PM etc. Finally found a member of management who agreed not to charge us for the three days. Don't know if that will generally apply. Would have been a good question for the Sun if they had a reporter who knew basic tenets of journalism. Might this actually drive folks to dreaded Comcast?

[MikeyBoo54]

Originally Posted by zigzag

This was a massive outage from Naples to Tallahassee and included TV's. According to a senior tech support person, outage was caused by a fiber optic cable being cut. TV was one of the last to be restored. Century Link PR has done a good cover up job including stiff arming the Daily Sun which was generally clueless as their article today (4th day of outage) revealed. I guess the Sun's motto, "If It Ain't Fluff, Don't Print It", was the operative phrase. We were restored at 11 PM Thursday after many false texts from Century Link that service had been restored, only to have tech support say it would be 8 AM, then 12 PM, then 5PM etc. Finally found a member of management who agreed not to charge us for the three days. Don't know if that will generally apply. Would have been a good question for the Sun if they had a reporter who knew basic tenets of journalism. Might this actually drive folks to dreaded Comcast?

A break in the fiber-optic backbone is a huge issue and cannot be fixed in short order. I was involved in one a few years ago that was a result of a train derailment in Louisana. It impacted the communications on the entire East Coast. All of those businesses had more pull than getting the cable service back up in any municipality.

Huge inconvenience, but not a major priority to get residential customer service restored first.

[RedBaron]

Originally Posted by zigzag

This was a massive outage from Naples to Tallahassee and included TV's. According to a senior tech support person, outage was caused by a fiber optic cable being cut. TV was one of the last to be restored. Century Link PR has done a good cover up job including stiff arming the Daily Sun which was generally clueless as their article today (4th day of outage) revealed. I guess the Sun's motto, "If It Ain't Fluff, Don't Print It", was the operative phrase. We were restored at 11 PM Thursday after many false texts from Century Link that service had been restored, only to have tech support say it would be 8 AM, then 12 PM, then 5PM etc. Finally found a member of management who agreed not to charge us for the three days. Don't know if that will generally apply. Would have been a good question for the Sun if they had a reporter who knew basic tenets of journalism. Might this actually drive folks to dreaded Comcast?

Ouch, I'm just moving to TV and will be working from home. I hope this isn't a frequent occurrence with Century Link as I have install with them planned. Thank you for the updated information.

[Nucky]

We were having a problem with the Network Extender that Verizon provided to improve our phone service. This post made me think about the possibility that the Centurylink speed was not up to snuff and did a speed test. Even though our service was working the speed was slowed by this problem they were having. Overall we are coming up on a year with them and they have been provided good service but must be watched like all service providers to prevent "Bill Creepage", they all try it.

[Steve9930]

Originally Posted by RedBaron

Ouch, I'm just moving to TV and will be working from home. I hope this isn't a frequent occurrence with Century Link as I have install with them planned. Thank you for the updated information.

If your that critical you can always install Century Link and Cable link to the internet. Run two networks in the house. If one fails you fall back to the other network.

[John_W]

Originally Posted by RedBaron

Ouch, I'm just moving to TV and will be working from home. I hope this isn't a frequent occurrence with Century Link as I have install with them planned. Thank you for the updated information.

That's strange they say such a wide area, and yet I'm in TV and haven't lost Century Link service on my internet or phone, I'm using it right now. I've only had one outage since I started with them six years ago. I don't have a modem, I connect my computer or router directly to the wall jack, it's been that way since day one. The only outage I've had was about two summers ago it went out, I called and the same day they sent a tech. He said the backup battery in the garage was fried by apparently a lightning strike, that's only time we been without. I do not have Prism TV, I have Directv.

[OldManTime]

I had there service for 5 days, and fired them!

[Cajulian]

I had Centurylink for four years and just gave up on their cable services. I kept their internet.

Overall performance has been good for us on both Tv services as well as Internet. The main problem is, we never got billed the same for 48 months in a row even though our cable package and Internet package never changed. The price would start low and then go up every month and then after every three months of this I would call the Retention department and they would give me a credit and then reset my pricing at the lower amount. Always helpful.

But then the pricing escalation would start again. After 4 years I couldn't take the constant calls and their administrative billing nightmare.

I put an antenna in my attic and get 57 channels. ABC, NBC, CBS, FOX, PBS and several interesting channels. Of course I got several Spanish and religious channels. I deleted the ones I didn't want and kept the rest. I ended up with about 22 decent channels .

Because I kept their internet, I stream all the rest of the cable content I had with Centurylink by using PlayStation Vue and using Roku to select channels and guide.

Picture quality is actually better then cable because it is digital unencrypted signals that don't share a line with anyone else in the community. Also, with a streaming package off the internet, you don't have any contracts. If you decide you don't want it anymore you can cancel immediately. You only pay for the month you subscribed to.

There are many streaming packages offered today. Hulu, Netflix, PlayStation Vue, AT&T Direct TV, YouTube TV and many more. I tried several on a 1 week free trial and found that PlayStation Vue had the best packages available.

A note on YouTube TV streaming, is that they are the only streaming service that has worked a deal to provide the Network channels like ABC, NBC, CBS, FOX, AND PBS. If you got this service you would not need an Over the Air antenna in your attic. They are currently rolling out now only to major cities in the U.S. They are supposed to be up in Orlando by later this summer.

It feels like a ball and chain was taken off my ankle. I'm happy as can be.

I still have a home back in the Rochester NY area that we stay at in the Summer months. I am in the process of setting it up with an antenna in the attic and receiving Over the Air signals and streaming off the internet for everything else.

Free at last!!!

[Steve9930]

Originally Posted by Cajulian

I had Centurylink for four years and just gave up on them cable services. I kept their internet.

Overall performance has been good for us on both Tv services as well as Internet. The main problem is, we never got billed the same for 48 months in a row even though our cable package and Internet package never changed. The price would start low and then go up every month and then after every three months of this I would call the Retention department and they would give me a credit and then reset my pricing at the lower amount. Always helpful.

But then the pricing escalation would start again. After 4 years I couldn't take the constant calls and their administrative billing nightmare.

I put an antenna in my attic and get 57 channels. ABC, NBC, CBS, FOX, PBS and several interesting channels. Of course I got several Spanish and religious channels. I deleted the ones I didn't want and kept the rest. I ended up with about 22 decent channels .

Because I kept their internet, I stream all the rest of the cable content I had with PlayStation Vue using Roku to select channels and guide.

Picture quality is actually better then cable because it is digital unencrypted signals that don't share a line with anyone else in the community.

It feels like a ball and chain was taken off my ankle. I'm happy as can be.

I still have a home back in the Rochester NY area that we stay at in the Summer months. I am in the process of setting it up with an antenna in the attic and receiving Over the Air signals and streaming off the internet for everything else.

Free at last!!!

Did the same myself. Best move I made in years.