[Ham_and_Cheese]

Anyone else wake up to this treat this morning?

Completely blank screen, phone app can't connect, no breakers are tripped

Called TV Warranty dept and was told that multiple people have called in for this issue this morning

Will update thread once we find out what happened
.

[Bill14564]

Originally Posted by Ham_and_Cheese

Anyone else wake up to this treat this morning?

Completely blank screen, phone app can't connect, no breakers are tripped

Called TV Warranty dept and was told that multiple people have called in for this issue this morning

Will update thread once we find out what happened
.

A friend had a blank screen on their thermostat when their drain line filled and tripped the switch to stop the compressor. That might be a very quick thing for you to rule out.

[dbcolli]

That’s what happen to me !
Drain line plugged

[jrref]

Originally Posted by Bill14564

A friend had a blank screen on their thermostat when their drain line filled and tripped the switch to stop the compressor. That might be a very quick thing for you to rule out.

I would say 90+% of the time this means a clogged drain and the overflow switch tripped and turned off the system. It's happening now because of all the humid hot weather we have been having.

[TheRealRick]

If you have a shop vac you can duck out the gunk. That is exactly what the service guy will do.

[Ham_and_Cheese]

Originally Posted by Bill14564

A friend had a blank screen on their thermostat when their drain line filled and tripped the switch to stop the compressor. That might be a very quick thing for you to rule out.

Thanks for the tip - just went out and didn't feel anything in the outside pipe and didn't see anything in the inside (I just did the hot-water down the drain on July 2nd)

Originally Posted by jrref

I would say 90+% of the time this means a clogged drain and the overflow switch tripped and turned off the system. It's happening now because of all the humid hot weather we have been having.

Originally Posted by TheRealRick

If you have a shop vac you can duck out the gunk. That is exactly what the service guy will do.

House is only a few months old, so while not impossible that it's gunked up - it's kind of unlikely (but thanks for the tips)

Sun Kool called - they'll be out this afternoon, so I got that going for me
.

[Ham_and_Cheese]

Forgot to mention - we must have had a power outage over night - the microwave's clock needed to be reset. Neighbors reporting similar.

We do have the SECO surge protector on our meter...

It also blinked out for a second or two around 8:30am
.

[jrref]

Originally Posted by Ham_and_Cheese

Thanks for the tip - just went out and didn't feel anything in the outside pipe and didn't see anything in the inside (I just did the hot-water down the drain on July 2nd)




House is only a few months old, so while not impossible that it's gunked up - it's kind of unlikely (but thanks for the tips)

Sun Kool called - they'll be out this afternoon, so I got that going for me
.

If you don't have a clog, it's also possible the overflow switch went bad. I've seen that too.

[tophcfa]

Originally Posted by Ham_and_Cheese

Anyone else wake up to this treat this morning?

Completely blank screen, phone app can't connect, no breakers are tripped

Called TV Warranty dept and was told that multiple people have called in for this issue this morning

Will update thread once we find out what happened
.

Just checked the app on my phone, ours is all good. House is 81 degrees (right where I set it before heading up north) and humidity is 58%.

[GregR]

While my house was fine, I saw at two different neighbors houses that after a short power outage the furnace/ecobee did not restart. Although the furnace breakers did not show tripped (ie, "middle" position between on and off), turning the air handler breaker (labeled A/H) off then back on "rebooted" the furnace and everything came back up. Also worth noting that on my new build, the A/C and A/H breakers are labeled backwards, so it wouldn't hurt to try cycling both of them off and back on again.

Originally Posted by Ham_and_Cheese

Forgot to mention - we must have had a power outage over night - the microwave's clock needed to be reset. Neighbors reporting similar.

We do have the SECO surge protector on our meter...

It also blinked out for a second or two around 8:30am
.

[CarlR33]

Originally Posted by tophcfa

Just checked the app on my phone, ours is all good. House is 81 degrees (right where I set it before heading up north) and humidity is 58%.

Same here working fine remotely. As stated above try resetting the breaker on and off before calling someone.

[bmcgowan13]

Originally Posted by Ham_and_Cheese

Anyone else wake up to this treat this morning?

Completely blank screen, phone app can't connect, no breakers are tripped

Called TV Warranty dept and was told that multiple people have called in for this issue this morning

.

Ditto....

Called Sun Kool at 12:20 yesterday (7/10) and I made the Will-Be-Out-Between-5-and-9PM List. Temp inside the house was 81°.

I tried resetting HVAC breakers and checked all the other breakers in the panel. Nothing wrong. Guy at Sun Kool told me it might be clogged drain line. Not sure how since we closed on new home in March and I have used the 1 cup vinegar every month since we moved in. (I used the same schedule on our home in Orlando with two HVAC units for 15 years and no issues).

I attached wet vac and sucked out about 1.5 gallons of water. No snot or clogs. System came back online but Sun Kool still came out to check it and said everything looks good--must have been a clogged line.

I have seen neighbors' clogged lines in a wet vac before. Lots of slime and snot--maybe a frog or lizard. There was nothing in our exhaust line yesterday.

My wife mentioned numerous other reports on the neighborhood FaceBook page. SK Tech told me I was his third call in Well Point today. Same problem; but no clogged lines.

Seems so odd to happen to so many on a single day. Maybe a batch of bad floats from Carrier? According to the Sun Kool sticker on our HVAC the unit was installed 1/25/25. Anybody else have a similar install date?

[thevillages2013]

I vac mine out every three to four months. Takes five minutes. To be honest it’s a poor design but every one of them in TV is the same. In Stonecrest a couple homes I viewed have the air handler is recessed in the ceiling in the garage . If the filter is up there it might be difficult to change but at least the condensation drain runs downhill. In one home I owned in the Atlanta area the condensation drained into a unit that when it filled a pump ejected it uphill

[retiredguy123]

Originally Posted by thevillages2013

I vac mine out every three to four months. Takes five minutes. To be honest it’s a poor design but every one of them in TV is the same. In Stonecrest a couple homes I viewed have the air handler is recessed in the ceiling in the garage . If the filter is up there it might be difficult to change but at least the condensation drain runs downhill. In one home I owned in the Atlanta area the condensation drained into a unit that when it filled a pump ejected it uphill

In The Villages, the condensation does drain downhill. I have never seen a pump used in The Villages. There is also an electronic float switch in the evaporator drain pan which is designed to shut down the HVAC system when the condensation drain is clogged. If you have an HVAC technician perform periodic maintenance, I would suggest that you require the technician to test the float switch for proper operation.

[Newbeginnings]

Originally Posted by Ham_and_Cheese

Anyone else wake up to this treat this morning?

Completely blank screen, phone app can't connect, no breakers are tripped

Called TV Warranty dept and was told that multiple people have called in for this issue this morning

Will update thread once we find out what happened
.

Same thing happened to us, we went through a power outage / surge in our area yesterday morning. I called Sun Kool and they said to pull the Ecobee off the wall, let it sit a few minutes then plug it back in, after 20-30 minutes ours went on again, all my neighbors did the same thing and all AC is working.