[jnieman]

Hi all:

I was going through our ATT cell phone bill which I don't do often because it is always the same amount. I noticed a $2.99 charge for "roadside assistance". I thought that was strange and looked it up on line. It is a motor club similar to AAA. I have a new car which comes with this service and called AT&T because I had never signed up for it. I talked with customer service and unknown to me I had been paying for this since March of 2011! She agreed to take three month's worth off my bill which would have been $9.00. As I was on hold I began a little google research. It seems that AT&T was busted by the Attorney General in 2012 for this charge which was put on cell phone bills in Florida. I e-mailed her the article which was on a whistleblower website. All of a sudden she changed her tune and credited me $79.00 on my next bill which was the amount I had paid since 2011. It's worth checking out.

[gomoho]

Great detective work and glad they credited you what you had coming. Geez - you have to check everything now!

[784caroline]

Morale of the story, read your bills...what happened here is called "Cramming" and unfortunately it hapens more than you think.

People who have credit cards on Auto-pay are the likely canidates to never find unwanted charges for the bills are paid and never read.

[Happinow]

Thanks for the heads up! I'm going to check my bill now!

[philnpat]

Thanks!
If you uncover any other scams, please let us know. We appreciate it.
Thanks again.

[mgm4444]

Thanks jnieman - I don't have AT&T, but good to know.

Funny. I was just reading a thread this morning on here why so many read posts and but never respond. This is EXACTLY why I don't post often.

[784caroline]

Good link (Clark Howard)

Cram charges now being put on cell phone bills | www.clarkhoward.com

[NIPAS K-9]

Originally Posted by jnieman

Hi all:

I was going through our ATT cell phone bill which I don't do often because it is always the same amount. I noticed a $2.99 charge for "roadside assistance". I thought that was strange and looked it up on line. It is a motor club similar to AAA. I have a new car which comes with this service and called AT&T because I had never signed up for it. I talked with customer service and unknown to me I had been paying for this since March of 2011! She agreed to take three month's worth off my bill which would have been $9.00. As I was on hold I began a little google research. It seems that AT&T was busted by the Attorney General in 2012 for this charge which was put on cell phone bills in Florida. I e-mailed her the article which was on a whistleblower website. All of a sudden she changed her tune and credited me $79.00 on my next bill which was the amount I had paid since 2011. It's worth checking out.

THANK UOU FOR POSTING THAT.