[goingtothevillages]

Hi folks - I used to recommend Direct TV but WARNING - my service goes out 3-4 times a day. I called and for them to fix THEIR problem, they want to charge me $49.95 for a service call. Stay with cable. I made a BIG mistake and now need to get my attorney to get me out of their contract.

[Bill-n-Brillo]

I wonder what it is that's causing it to drop out 3-4 times a day?

Bill

[drdodge]

any time there is a storm the sat. loose the signal. I had dish and the same thing happens. I got rid of them. u are right stay with cable

drd

[goodgrief]

Originally Posted by drdodge

any time there is a storm the sat. loose the signal. I had dish and the same thing happens. I got rid of them. u are right stay with cable

drd

Yep major reason we knew we would not be doing dish or direct here in Florida. We had problems with dish and direct tv in our old place. Read raves reviews about Brighthouse and were happy we were moving into the area that has it. We've had FANTASTIC service. BTW they do not charge to come out and fix problems. THey even came out on a sunday. I can't recommend there service and quality of product enough. We have phone, wifi and tv.

[graciegirl]

Originally Posted by goingtothevillages

Hi folks - I used to recommend Direct TV but WARNING - my service goes out 3-4 times a day. I called and for them to fix THEIR problem, they want to charge me $49.95 for a service call. Stay with cable. I made a BIG mistake and now need to get my attorney to get me out of their contract.

That is the nature of the beast with bouncing signals through the kind of weather we have been having.

I would realize that no service call would correct it and neither would getting an attorney. We have a tropical storm that is spanning close to a thousand miles hovering over us. It will pass.

[USSGompers]

Come on guys- relax. DirecTV and Dish are super and wonderful. Offering so much more than cable. Do what we do and use the DVR to record tons of shows for back-up!.

I mean to say- is TV the ONLY thing you all have going on? If you miss something- is it the end of the world?? Watch something else that you have taped, the DVR works thru the rainstorm and the rain only lasts 30 mins or so.

Shows on USA, like Burn Notice and White Collar are always shown again around midnight, so when the storm hits, get your remote and go ahead and prerecord. That function works even though the satellite has a rain cloud.

No need for the lawyer to intervene.

[USSGompers]

PS.
If you are referring to today, we have the results of a Tropical Storm going on and this, of course, should not be a factor on Dish vs, Cable!!!

[goingtothevillages]

Originally Posted by goingtothevillages

Hi folks - I used to recommend Direct TV but WARNING - my service goes out 3-4 times a day. I called and for them to fix THEIR problem, they want to charge me $49.95 for a service call. Stay with cable. I made a BIG mistake and now need to get my attorney to get me out of their contract.

Understand about the storms - but - my problem has been going on for several months. Started out going out 1/week - then 2/week - now it's up to 3-4 per day. Sometimes only a minute or 2 - but other times greater than 1/2 hour or more. I'm not getting what I'm paying for.

[Down Sized]

Originally Posted by goingtothevillages

Hi folks - I used to recommend Direct TV but WARNING - my service goes out 3-4 times a day. I called and for them to fix THEIR problem, they want to charge me $49.95 for a service call. Stay with cable. I made a BIG mistake and now need to get my attorney to get me out of their contract.

Mine has been working fine. When installed they advised me the hd dish(Larger) than the normal dish had less weather related problems because of the larger size.

[aljetmet]

Originally Posted by goingtothevillages

Understand about the storms - but - my problem has been going on for several months. Started out going out 1/week - then 2/week - now it's up to 3-4 per day. Sometimes only a minute or 2 - but other times greater than 1/2 hour or more. I'm not getting what I'm paying for.

I pay about $5/month for maintenance. Covers everything and when you have a problem they fix it.

Ask to get the coverage and they will fix your problem !

[USSGompers]

Originally Posted by goingtothevillages

Understand about the storms - but - my problem has been going on for several months. Started out going out 1/week - then 2/week - now it's up to 3-4 per day. Sometimes only a minute or 2 - but other times greater than 1/2 hour or more. I'm not getting what I'm paying for.

I am so sorry. I can see now how that would be a huge BUMMER. If they won't help you, then follow your heart and get cable. Life is too short to worry. I know this for a fact.

[goingtothevillages]

Originally Posted by aljetmet

I pay about $5/month for maintenance. Covers everything and when you have a problem they fix it.

Ask to get the coverage and they will fix your problem !

Thanks - I was soooooooo mad that I hung up on them (probably before he had a chance to "up sell" me for services they should cover).

If I have saved just 1 person from what I've gone through, then it's been worth the time to make this post.

[eweissenbach]

Originally Posted by goingtothevillages

Understand about the storms - but - my problem has been going on for several months. Started out going out 1/week - then 2/week - now it's up to 3-4 per day. Sometimes only a minute or 2 - but other times greater than 1/2 hour or more. I'm not getting what I'm paying for.

I have had direct tv for 12 years and I am a big fan. Mine goes out maybe once a month or so during storms, usually for a brief period of time. My guess is that your dish has moved slightly so that it is not aimed correctly anymore. I would put some pressure on DTV to send a rep out and re-direct your dish. The threat of cancellation has gotten me better service or prices a few times. You also may be able to call a troubleshooter at 800 direct tv and they may be able to guide you through a solution. Good luck!

[lovesports]

We have Direct TV with the HD pkg. I love my football pkg. We have had it two years and have only lost the signal a few times and then only for a few minutes. Today we lost it around 5:30 for about 10-15 minutes. (We probably don't watch as much TV as some.)

We like Direct TV better than Comcast. That would go out as much or more. We had Comcast for 5 years and prices were always going up and we had service problems. Never had one service call with Direct TV.

To each his own.

[asianthree]

we have dish and only have a problem every now and then