[NYGUY]

Originally Posted by dbussone

I didn't either until they bought Country Wide Mortgage. After that it was a complete disaster.

I didn't buy stock in BofA, just a customer!!

[njbchbum]

Originally Posted by Bonanza

Regardless of what you think, smiling and being greeted by name are probably the lowest form of what most people would refer to as being professional. I am talking about actual business dealings, and not about "what is your rate of interest today," or "please tell me what my balance is." I am speaking about the real challenges of customer service to the customers who are actually paying your salary.

The OP stated a gasoline charge was turned down. When she called BOA the OP was simply told their card was compromised with no details. This was after the customer was on hold for 40 minutes. BOA never even called the customer! There are other examples but in a nutshell, I don't know how they are still in business.

So let them keep smiling. As I said -- they will never get one cent of mine!

LOL at the thought that anyone would consider a smile as the same thing as professional service! But it is pleasant to be treated professionally and be able to enjoy someone's smile at the same time.

More people should try smiling more often...it lessens the need/desire to complain, whine, moan and groan about things.

[mgcsooner]

One more vote for Apple Pay. As for security using it, you might be interested in knowing that Apple Security has been so tight, the attorney general has complained that they cannot get into yours and my phones, and don't like it. They even used as an example a kidnapping where they can't get into a phone to see the texts and other information. they come up with the worst case examples just so they can routinely do what big government loves to do--spy on you. Google has reported they also will have a super secure service at some point in the future.

With apple pay, the merchant NEVER gets your credit card type or number, your name, etc, nothing to swipe that reads or can steal your magnetic card information. Instead they get a one time transaction #, and that's it for the amount you agreed to pay, using the phone's fingerprint scanner-sensor or your code to verify. It is available only on the iPhone 6. I hate when restaurant people take your card to some back room to do who knows what with it--that is not permitted to happen in the EU anywhere. It can't be adopted quick enough as far as I'm concerned. WINDixie, Walgreens already accepting and one of the gas station (can't remember which one) next month, more I'm sure to follow. Wish bank ATMs would convert as well, as there have been reports of lots of hack add ons to those machines that read your card data. My son's card and some 6000 others were compromised in TX that way a year ago.

[TrudyM]

I like Bank of America for my banking however I just got their charge card so I could do the Alaska airlines companion ticket thing and I am not happy with their alert system. My chase card emails me with over $100 alerts (which is what I set it at and online charges and auto payments) within 30 min of the charge the Bof A Alaska card takes Two business days so a charge on Friday I don't get an alert until Tuesday. Now I am only using it for big ticket at places I trust and still using the Chase bank card for all my around town and department store stuff.

Their system needs updating in my opinion.

[Advogado]

Speaking of BoA, I received an e-mail today advising me that my BOA account was blocked and asking me to click on a link. Since I don't have a BOA account, this is an obvious phising scam-- so don't fall for it. The e-mail is very realistic looking and the usual Nigerian misspellings and grammatical errors are absent.

[dbussone]

Originally Posted by Advogado

Speaking of BoA, I received an e-mail today advising me that my BOA account was blocked and asking me to click on a link. Since I don't have a BOA account, this is an obvious phising scam-- so don't fall for it. The e-mail is very realistic looking and the usual Nigerian misspellings and grammatical errors are absent.

They've opened a new branch in Abuja. Don't be so suspicious.

[zcaveman]

Originally Posted by Advogado

Speaking of BoA, I received an e-mail today advising me that my BOA account was blocked and asking me to click on a link. Since I don't have a BOA account, this is an obvious phising scam-- so don't fall for it. The e-mail is very realistic looking and the usual Nigerian misspellings and grammatical errors are absent.

I got the same thing from Wells Fargo the other day. I don't have a Wells Fargo account so I deleted it.

Z

[Bonanza]

Originally Posted by njbchbum

LOL at the thought that anyone would consider a smile as the same thing as professional service! But it is pleasant to be treated professionally and be able to enjoy someone's smile at the same time.

More people should try smiling more often...it lessens the need/desire to complain, whine, moan and groan about things.