[TNLAKEPANDA]

We highly recommend White's Furniture on 441/27. Family owned and really nice to deal with. They don't have the selection of City Furniture. They do carry Jameson mattress which are excellent! We have very bad dealings with Rooms To Go in Ocala.

[pivo]

I moved down from Jersey ordered my living room, dinette, bedroom, on line from rooms to go and scheduled it to be delivered exactly 28 days from order
date everything was delivered on time, assembled, place cleaned up, everything went perfect, I still can't believe how smooth everything went.

[pooh]

We have bought from City Furniture on three separate occasions. Each time we were treated well. Have used both stores. Delivery was the next day for each purchase. Driver coming from south Florida each time. Hopefully they will set up a warehouse somewhere up north if these stores do well.

There was an area on the headboard purchased that showed some flaw in the finish. We notified CF immediately and a refinish repair was set up. The area was small and the refinish didn't take long, though the refinishing materials didn't have a fragrance I enjoy..... Repair was completed to our satisfaction.

I'm sorry some of you have had unpleasant experiences with the company. We have dealt with helpful, courteous salespeople each time and have had extremely quick delivery.

[NIPAS K-9]

Same with me, will pass........... Thanks for post.

[NottaVillager]

Originally Posted by pooh

We have dealt with helpful, courteous salespeople each time

Our salesperson could not have been more helpful or pleasant. It wasn't until things got turned over to delivery & customer "service" that everything went haywire.

[sukismom]

Our salesperson was great as well. A transplant from Southern Lifestyles. But was powerless to assist. Store manager was useless and while we were there was more concerned in ordering lunch than helping his salesperson and customer.

[Hankg42]

I am in the same boat as a previous poster in that we ordered furniture while we were at TV (bedroom set and a wall unit) for delivery in January, once we are moved there. I hope we are among those who are satified customers...

[NottaVillager]

Just spent some time reading reviews for City Furniture from Consumer Affairs.com and Yelp.com concerning customers from all over the state. The comments seem to reflect the experiences here. The ratio is about 4:1 with 4 write-ups being very unhappy with CF to one write-up saying that they had a positive experience, so it seems this is not a Villages only problem, it seems to be state-wide.

[Hankg42]

Originally Posted by NottaVillager

Just spent some time reading reviews for City Furniture from Consumer Affairs.com and Yelp.com concerning customers from all over the state. The comments seem to reflect the experiences here. The ratio is about 4:1 with 4 write-ups being very unhappy with CF to one write-up saying that they had a positive experience, so it seems this is not a Villages only problem, it seems to be state-wide.

I hope they read the notices, and realize they have to improve their service to stay in business. A bad reputation will kill just about any business.

[dodaneodwyer]

My City Furniture Experience
Yesterday I shopped for an entertainment center at both City Furniture & Babette's - at City Furniture, the floor sample had 4 of the 6 drawers that didn't glide easily - I had to tug to open the 4 drawers. When I questioned the sales person - she immediately suggested that I purchase a home warranty - she told me my only other option - once the item was delivered to return it for a 15% restocking fee. I questioned her further as I didn't think that could possibly be my only options - she restated the two options and then suggested that I should probably "shop elsewhere) !!!

I talked with Babette’s 1st today to make sure that their policy is not the same as City Furniture….thankfully it isn’t- As the sales person told me….we want to make sure our customers are happy as we know they will come back and will refer their friends (so surprising that City Furniture doesn’t know that!) IN any case, the policy at Babette’s is that their furniture is under warranty for 3 years and they would send a service person out to take care of a simple drawer glide issue immediately. The only time they charge a restocking fee is if the purchaser decided once the item was in the home that he/she didn’t like it.

I then called customer service for City Furniture at their main headquarters in South Florida. The person I spoke with was surprised by the information I was given yesterday and confirmed for me the store policy – I would have 3 days once the item was delivered to call to get the drawer glides fixed. I would not have to pre-purchase a warranty. Once the 3 days were over, I would be out of luck – but…that policy makes more sense than the information that I was given last night.

Obviously, I will NEVER purchase from City Furniture – but…as a result of my phone call, I was assured that someone from headquarters would contact the Spanish Springs store and review the policy with them.

As is my policy – I never am upset when I need to get something like this taken care of – the City Furniture rep wasn’t threatened and therefore listened carefully to me – asked clarification questions and made appropriate decisions.

It would have been more cathartic to scream & bluster, but..I’ve found that in the long & short run – being nice pays off!

[MSGirl]

I bought a side board from City Furniture with FREE delivery. I researched this exact piece of furniture and compared the piece to 2 different furniture/design show rooms back home. Found this piece to be $300 less than the lowest price back home. Delivery was as expected with no issues. I received a follow up call from my sales person shortly after delivery.
So, what happened to Southern Lifestyles? Are they no longer in business? Why not?

[Sandtrap328]

Originally Posted by NottaVillager

Just spent some time reading reviews for City Furniture from Consumer Affairs.com and Yelp.com concerning customers from all over the state. The comments seem to reflect the experiences here. The ratio is about 4:1 with 4 write-ups being very unhappy with CF to one write-up saying that they had a positive experience, so it seems this is not a Villages only problem, it seems to be state-wide.

People are much more likely to take time and write a review for something that displeased them than if everything was good as expected.

[Indydealmaker]

I use product and service reviews to look for obvious negative trends. Even though most people won't take the time to post a positive review and you just can't please some people, I find that if you spot a common thread of negative experiences, you are best to just shop elsewhere. Life is too short.

[Matzy]

I don't know what I am doing wrong because everywhere I go for shopping the people are very nice and never I had any problems with delivery, quality and service. Not with City Furniture and some years ago with Southern Living. No negative experience at all (sigh).

[villagetinker]

I agree with a previous poster about White's Furniture. Bought an entire bedroom set, noticed as it was being delivered that the headboard had a problem with the finish. The delivery person called about this, within 1-2 days the inspector came in saw the problem, and provided the options. Since I was not interested in having the head board refinished in the house, they replaced the head board within a week. Great service.