[Bay Kid]

Be warned. The salesman convinced me to buy the 3 year in home warranty. If no claims are filed after 3 years they will return the money. Sounded like great protection. Well I found out after that the money is not returned but you get a store credit. My fault for listening to the salesman and not reading the fine print. Now I have almost a thousand dollar credit to go buy something from them. Buyer beware.

[Khnrae]

We’ve had good luck with Rooms To Go. Kept us up to date on all deliveries. Came back on our schedule to replace damaged dresser. Worked well with us as our schedules getting down there is intermittent fir now

[Nucky]

Years ago a poster called Rickey D. took away my TOTV’S certificate for buying a dining room table and a white Florida style bedroom set for the guest bedroom. Turns out he was half correct. The dining room is going strong and as beautiful as the day it was delivered and the bedroom is pretty much done for. After 5 years it’s a shame that we have to buy it again. From here on out it’s either Bargains & Treasures or Babette’s for us. Good old Rickey D was right.
If you can’t sense that City Furniture is not top drawer the second you go through the doors then you deserve to have your TOTV’S certificate pulled to. I was so sick of shopping I surrendered. It’s my fault we bought there.
About 4 years later I got a notification from City saying that I had 30 days to spend something like $500 or a $1000 or they were going to close our credit account. I did them a favor and cancelled it that very day!

[villager7591]

Agreed. Bought a kitchen table, chairs, dining room set from CF a year ago. All items were damaged. Called for replacements. CF said it would be 12 weeks. Items paid for several months prior. So we asked for a refund/cancel our order and asked them to come and get their junk. We didn't want it. They gave us a real hard time about the refund. Told us there would be a 25% restocking charge. We would NEVER buy from them again.

[Sandancer]

All the furniture in my home comes from Kent furniture- They have great varieties for each room & I've never had anything delivered damaged..

[ThirdOfFive]

Just my own opinion here, and I realize that for many people this isn't practical, but we always buy our furniture used. Buying new furniture is in many ways like buying a new car; you'll never get back what you paid if you sell it.

When we moved here our house was turnkey, so no problem there: the stuff we had in Minnesota would not (according to my wife) have worked in our new home anyway. But we have picked up a few things here. One thing TV does not lack are estate sales, but we much prefer the private estate sales or moving sales to the ones done by the companies that specialize in such things. Of course some of it is dated or in poor repair, but a surprising amount is in really good condition and quite modern, and from the private sellers anyway, very reasonably priced.

Sort of a private joke between my wife and I: "Estate sale coming" whenever we hear a siren.

[Harold.wiser]

I ordered cheap stuff (rocker-recliner and love seat) from Ashley online---very happy with the furniture, service and time it took to get it.
I purchased a Lazyboy recliner from White's and also very happy with the chair and service. I exchanged the chair as well with no questions asked!

[NoMo50]

Originally Posted by wisbad1

Babette's is the best place

Not always. While we have had some good experiences with Babette's, our most recent is anything but.

We ordered three barstools back in May 2022. The barstools were a normal stock item for Babette's, and we ordered them since they matched our dining set. They required 50% payment up front for a "special order," even though the barstools were a normal stock item. At the time of order, we were told the barstools would be delivered in July.

In July, we received a phone call from Babette's saying the barstools were delayed, and would arrive in August. Okay...no big deal. In August, we received a phone call saying there was an additional delay, and they would not be delivered until early November. The next phone call estimated delivery after Thanksgiving. Another phone call just before Thanksgiving, and we are told the barstools are now slated for delivery in April 2023.

Never once has Babette's offered any form of compensation for the inconvenience. Quite the opposite. They act as if they are doing me a favor by sitting on my money for a year, while continually kicking the can down the road. Yes, it would be simple to just cancel the order and get my money back. Problem is, these are the barstools that my wife wants, and you know what happens if she ain't happy. It just galls me that Babette's treats folks this way. YMMV.

[retiredguy123]

Originally Posted by NoMo50

Not always. While we have had some good experiences with Babette's, our most recent is anything but.

We ordered three barstools back in May 2022. The barstools were a normal stock item for Babette's, and we ordered them since they matched our dining set. They required 50% payment up front for a "special order," even though the barstools were a normal stock item. At the time of order, we were told the barstools would be delivered in July.

In July, we received a phone call from Babette's saying the barstools were delayed, and would arrive in August. Okay...no big deal. In August, we received a phone call saying there was an additional delay, and they would not be delivered until early November. The next phone call estimated delivery after Thanksgiving. Another phone call just before Thanksgiving, and we are told the barstools are now slated for delivery in April 2023.

Never once has Babette's offered any form of compensation for the inconvenience. Quite the opposite. They act as if they are doing me a favor by sitting on my money for a year, while continually kicking the can down the road. Yes, it would be simple to just cancel the order and get my money back. Problem is, these are the barstools that my wife wants, and you know what happens if she ain't happy. It just galls me that Babette's treats folks this way. YMMV.

Wow, a year to get some barstools. Sorry to hear that. I never "special order" anything. Fortunately, I like stuff that doesn't match.

[Babubhat]

Originally Posted by Bay Kid

Be warned. The salesman convinced me to buy the 3 year in home warranty. If no claims are filed after 3 years they will return the money. Sounded like great protection. Well I found out after that the money is not returned but you get a store credit. My fault for listening to the salesman and not reading the fine print. Now I have almost a thousand dollar credit to go buy something from them. Buyer beware.

Nothing unusual. Read the warranty before signing. Never buy on the spot. Salesman groaned. It is clear. I received a copy last week and tossed it. Oral representation is meaningless. Just like car buying process.

Put in on a credit card that doubles the warranty. You would wind up paying for third year which is absurd.

The moral is if the Salesman is pushing it say no for any purchases

[bagboy]

Originally Posted by Bay Kid

Be warned. The salesman convinced me to buy the 3 year in home warranty. If no claims are filed after 3 years they will return the money. Sounded like great protection. Well I found out after that the money is not returned but you get a store credit. My fault for listening to the salesman and not reading the fine print. Now I have almost a thousand dollar credit to go buy something from them. Buyer beware.

We were told the Exact same thing. We went to the store after 3 years to request the money back. The girl told me a check would be mailed with a couple of days. It wasn't. We returned at another time and was told it "would" have been a store credit, not a refund. But, we only had 30 days to request it so we were too late. City Furniture lied to us from the start, all the way to the end. Not a reputable company from our experience.

[LAFwUs]

Originally Posted by Bay Kid

Be warned. The salesman convinced me to buy the 3 year in home warranty. If no claims are filed after 3 years they will return the money. Sounded like great protection. Well I found out after that the money is not returned but you get a store credit. My fault for listening to the salesman and not reading the fine print. Now I have almost a thousand dollar credit to go buy something from them. Buyer beware.

Personally, I'd go to their store, pick out whatever I thought I could sell on FB marketplace, craigslist, TOTV, similar.
People are always needing things like new couches, mattress's, etc. Even if its 10 new table lamps...doesnt matter.
Utilize the store credit, have them deliver it and flip it as new/discounted. You may not get 100% of investment back, but a decent % is better than an un-used credit slip sitting in the kitchen drawer.

[Michael G.]

When using a credit card and don't receive the product/service, can't you go back to your credit card company and dispute the transaction for receiving a defective product?

Another tip when using a credit card, buy on the first of the month if possible.
That way if you haven't received the product/service, you have a whole month to cancel payment.

[tophcfa]

$hitty Furniture is without a doubt a complete train wreck of a company to do business with. I was about to say they are the single worst company in the entire Villages area, but then I remembered the ER at the Villages Hospital.

[Karmanng]

Originally Posted by wisbad1

Babette's is the best place

Sure for very high prices