[rockyisle]

We are still out in Bonnybrook...sigh

[jojo]

Just got on this morning. I too wish they would publish the cause.

[Polar Bear]

Service back on here too.

[Mary Lou]

At 8:30am everything finally came back on. We are in Bonnybrook also.

[ajbrown]

8:35 AM, lost Internet for about a minute or two. Hopefully just a reboot and not a sign of more issues...

[graciegirl]

On now too. Was a long 12 hours without internet.

I don't understand how this all works. I thought it was beamed from a satellite and construction didn't play into outages. Dummy me.

[l2ridehd]

Maybe if everyone took 1/30 off their bill for the next Comcast payment because of loss of service you had to pay for, they would be more responsive next outage. At least more communicative. If I knew why, maybe I would be more tolerant.

[Miles42]

I looked in the so called newspaper and found no mention of the outage. Nothing but poor lip service as to estimated time of being restored. Missed the Hockey game and that in it self is enough to really make me hostile LOL. I will seriously rethink my options.

[Bonnevie]

they were also supposed to text when it came back on and never did that

[ajbrown]

Originally Posted by Bonnevie

they were also supposed to text when it came back on and never did that

I think it is because they are still listing it as an outage, to be resolved by 12PM even though my home seems back to normal.

I watched as the expected resolve time went from 8PM to midnight to 5AM to 12PM...

[Kahuna32162]

My troubleshooting and research show that it was a failure on the provider's DNS Server to properly resolve domain names in their system.

[spk7951]

Originally Posted by l2ridehd

Maybe if everyone took 1/30 off their bill for the next Comcast payment because of loss of service you had to pay for, they would be more responsive next outage. At least more communicative. If I knew why, maybe I would be more tolerant.

I called Comcast yesterday when we noticed we had no service. Person I spoke to said it was an area wide issue and they were working it. I was given a ticket number and told Comcast would credit our account for the time of lost service.

Curious to see if such a wide spread issue will get everyone a credit or just those that called in.

[villagetinker]

I was told it was a fiber optic break (this was around 5 PM yesterday) with an estimated return time of 6:15 PM. A follow-up call at 7:30 stated repairs to be completed around 5 am.

Now here is the kicker, we had 15 to 20 hours of movies and TV shows recorded on our X1 DVR, which we COULD NOT BECUASE THE DVR NEEDS INTERNET ACCESS TO WORK!!!! How stupid is this! The shows were already recorded.

I will be having a follow-up call about this whole situation and suitable compensation.

[Nucky]

Comcast is the worst service you can bring into your home. They have serviced me well for a while but I know the crash and burn and no communication thing is around the corner. They had us waiting for a serviceman for two days some time back. These service lapses are still there because we as consumers allow it to happen.

Look at the difference disputing a charge at American Express or Bank of America. American Express treats you as if you were family. Bank of America treats you like family, they transfer you four or five times and I swear its true, the last rep burped during the phone call, they are allowed to go forward without getting their act together just like Comcast. Are they allowed to have an outage? Certainly, but respect your customers or you won't have them.

[Walt.]

Originally Posted by villagetinker

Now here is the kicker, we had 15 to 20 hours of movies and TV shows recorded on our X1 DVR, which we COULD NOT BECUASE THE DVR NEEDS INTERNET ACCESS TO WORK!!!! How stupid is this! The shows were already recorded.

I will be having a follow-up call about this whole situation and suitable compensation.

We were able to watch several DVR recorded movies last night... and our phone, cable, and internet were all out. Cable came back last last night the rest back at 6:30 this morning.