[dyoder66@aol.com]

Originally Posted by johndar

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Why pay rent on their modum each month. Buy your own for approximately $50 and return theirs. I did so and raised my speed by 50 pts

[Paula]

Originally Posted by johndar

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

The best thing to do when you have an issue with Comcast/Xfinity is to call the Loyalty Department - 877-424-2027 - and press 4. This is what you would do to cancel your service, which they certainly don't want you to do. The best thing is you get to talk to a real live person!!!

[DAVES]

Originally Posted by johndar

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

I recall reading years ago that internet providers were among the companies with the highest number of complaints.

I have in the past, more than once done the David vs Goleith routine and I won both times. People who know what I did have wondered why I did not blow it up for everyone. The answer is when I needed help to do what I did everyone, including my wife, thought I was being a fool-that is until after I won.

Getting people to do something is difficult. Most, sadly including me, just complain.

My idea, of course I think someone other than me should do it, Would be for us The Villages to negotiate as a group. If, an internet provider loses one customer, not bid deal. Were they to lose the Villages or a Village you can bet the price would go down and the service would improve.

[lmack]

FYI, I did replace Xfinity modem with my own speedy modem from Best Buy. Worked fine for a while (I mean month not years) then crawled slower and slower. Called Xfinity and they did all their usual useless trouble shouting while on phone and then blamed my almost brand new speedy netgear modem. For me, Getting a new modem only gave Xfinity someone else they could blame.

[Proveone]

I have XFinity internet and own my modem. It pays for itself over time. I have performance internet speed and that is plenty for internet and streaming TV through Roku. My speed tests are always over 100 mg speed, usually around 116mg. I have had Blast speed which tested over 400 mg speed and didn't notice a difference with my internet or streaming TV. I pay $40 for internet, no taxes or equipment rental because I own my modem, which is an Arris.

[cathiehines]

We changed to CenturyLink and finally have no buffering problems. You might want to check them out. Comcast was terrible and kept raising their prices.

[Rlheinz19@yahoo.com]

We are moving into St Catherine next month. None of the providers have our address in their databases yet. How do we find out what is truly available? Everyone just says Comcast.

[newgirl]

Same thing happened to me, I had them come get their stuff the day they lied to me. Exact same thing...

[ron32162]

Comcast modems are caped. I found out this a few years ago. I bought my own modem from best buy 199.00 because of the same problem. Thinking my bill would be lowered because I'm no longer renting a Comcast modem they told me the discount I was getting for my package was tied in with the modem and my bill would increase by 20.00 . Humm so I told them Is there something I could take off of my package to get it back down , yes hbo never watch it anyway so I did that. my internet speed went from 40-60 mbps to 200 + mpbs. with my modem. They actually told me everything in the book like the signal cant go thru the walls and thats why there modems were slow. If you want fast internet DO NOT use Comcast modems

[mrf6969]

Bought my Arris modem which is the same one Xfinity recommends. Obviously buying your own will save you a lot of money over time. I pay for 200 MBPS and always tests out at 200+. Bundling Xfinity TV, internet 200 and home phone is a fair price at $175.00 a month total. Looked into doing YouTube TV and then getting internet service and home phone service separately and it came out about the same price. People get all revved up about cutting the cord but I see no advantage as of yet.

[tuccillo]

Internet only via CenturyLink: $45 per month price-for-life
YouTubeTV: $65 per month
OOMA Voice-over-IP phone: $5 per month

Total: $115 per month

Originally Posted by mrf6969

Bought my Arris modem which is the same one Xfinity recommends. Obviously buying your own will save you a lot of money over time. I pay for 200 MBPS and always tests out at 200+. Bundling Xfinity TV, internet 200 and home phone is a fair price at $175.00 a month total. Looked into doing YouTube TV and then getting internet service and home phone service separately and it came out about the same price. People get all revved up about cutting the cord but I see no advantage as of yet.

[daveac83]

Originally Posted by johndar

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Comcast/Xfinity does not notify you about free equipment upgrades, but if you request new equipment, there should not be an additional charge. Xfinity now has wi/fi enabled cable boxes so you can install a TV where you do not have a cable outlet. And they have a 4K capable DVR called the XG1v4 to better service your 4k HD TV.

[nlappa]

When I did the test, I got the following results: ping 32ms, download 476.86 mbps and upload 23.57 mbps. I’m not sure which one should be compared to the 300 mbps.

[diamond2005]

Originally Posted by whamrick

Speedtest.net

Thankyou, Speedtest.net!

[retiredguy123]

Originally Posted by dyoder66@aol.com

Why pay rent on their modum each month. Buy your own for approximately $50 and return theirs. I did so and raised my speed by 50 pts

If you have the landline service, you need a modem with a phone line connection, which will cost about $250. Also, the reason some people want to rent the modem is to ensure that, if their service goes down, Xfinity will be responsible to restore the service because Xfinity owns the modem. If your service goes down because of a defective modem that you own, it may be time consuming to restore service.