[BoatRatKat]

Thank you so much to everyone who offered advice and especially to those who gave me the names and email addresses to those at Headquarters, that one did the trick! Carpeting has been scheduled to be put in at the end of the week. There's a lot of good info and wisdom in this group and I really appreciate the quick responses...you've made my Mom very happy.

[DeanFL]

.
.
So glad this all worked out for you. Terrible that you were forced to go through the hassles and stress of it all. And certainly NOT a very good example of "customer service and satisfaction" by Lowes. Buyer beware.

And kudos to those TOTVrs helping out - a happy ending to thos saga, hopefully...
.
.

[JohnN]

Best wishes. Let us know when they're actually completed and your mom is happy.

[villagetinker]

Thank you for keeping all of us up to date on this mess.

[Stu from NYC]

Great news.

Always thought trouble might follow when you buy something from someone who does not do any of the work.