[Pessemist]

I have a problem I need to try and correct. I ordered a gemstone and it was sent certified mail signature required. To my horror I discovered a transposed digit in the street address : transposed to a house number that DOES NOT exist! It appears the delivery postal person signed my name AND put down the non-existent house number and pocketed the package. Any suggestions?

[Bill14564]

I would start with the postmaster at the USPS office that serves your area. The next step may be to file a police report or to talk to a lawyer.

You will likely have a hard time proving that your delivery person pocketed your package but proving that you didn't sign for a package at an address that doesn't exist might be possible.

[Hardlyworking]

USPS packages are scanned when marked delivered. GPS coordinates are also recorded and can be retrieved. I had a package go missing once. I went to the PO and they showed the carrier had delivered the package to my mailbox. At the time, I had a hold placed on my mail. Someone stole the package from the mailbox and I never got it back. The PO absolved themselves of any responsibility and suggested that I get the vendor to reship. SMH.

[Challenger]

How do you know the info about the delivery person that you offered?

[retiredguy123]

Was it your fault that the house number was transposed? If not, I would expect the seller to replace the item. If it was your fault, USPS is responsible, but I doubt that you will ever recover the cost, unless you can prove that a USPS employee stole the item as you suggested.

[JohnN]

USPS has an Informed Delivery website which shows your mail each day, including tracking. If you don't have it, you should sign up. It also has a feature to file a claim on missing mail. I've used it and it works. PS - it may have been misdelivered and not stolen, so for now it's missing. You can also go to the local postoffice and talk to someone. Good luck.

Informed Delivery

[retiredguy123]

Originally Posted by JohnN

USPS has an Informed Delivery website which shows your mail each day, including tracking. If you don't have it, you should sign up. It also has a feature to file a claim on missing mail. I've used it and it works. PS - it may have been misdelivered and not stolen, so for now it's missing. You can also go to the local postoffice and talk to someone. Good luck.

Informed Delivery

I don't think a package with the wrong address would show up on Informed Delivery.

[EdFNJ]

Originally Posted by Pessemist

I have a problem I need to try and correct. I ordered a gemstone and it was sent certified mail signature required. To my horror I discovered a transposed digit in the street address : transposed to a house number that DOES NOT exist! It appears the delivery postal person signed my name AND put down the non-existent house number and pocketed the package. Any suggestions?

I had a similar problem a couple years ago. A $900 item was sent to me w/signature required and some post person here signed for it with his name on the receipt and my name on the tracking info. Fortunately, it eventually appeared in my box. I had posted a thread about that as well back then and was told by one intelligent (not) poster "if you don't like it move."

[jimbomaybe]

Originally Posted by Pessemist

I have a problem I need to try and correct. I ordered a gemstone and it was sent certified mail signature required. To my horror I discovered a transposed digit in the street address : transposed to a house number that DOES NOT exist! It appears the delivery postal person signed my name AND put down the non-existent house number and pocketed the package. Any suggestions?

I hope it was insured, you never took delivery, file a claim , I live in one of the new sections ,when I first moved in I had some problems having things shipped , I was told my address did not exist, save any and all documentation you have, keep records of all phone calls made regarding this incident with names of persons talked to, if written communications are not practical,, good luck

[JohnN]

Originally Posted by retiredguy123

I don't think a package with the wrong address would show up on Informed Delivery.

You can add any tracking number at all, file a claim , and explain the situation.

[Babubhat]

The sender used the wrong service. Likely to save a few bucks.

The U.S. Postal Service offers Registered Mail for customers sending valuable or irreplaceable items through the mail. Registered Mail provides added protection for valuable and important customer and internal mail with evidence of mailing and delivery.

[thelegges]

We had a certified package signed by worker, not us. It was legal paperwork to settle estate.

Called the postmaster, they not only tracked down the person who signed for the package, the package (opened) suddenly was found. Postmaster inform me that employees were not allowed to sign for certified mail, and would still be insured for loss until the certified package was received by the actual customer

[Babubhat]

I have had certified mail that post office failed to scan into the system. If it’s crucial use registered mail. Chain of custody much higher

[jedalton]

same happened to me, found out mail carrier was stealing mail to buy drugs. She was arrested but we never got our merchandise back. Tried to see our Postmaster but could never get appointment. Village of Duval

[tsmall22204]

You have leveled a pretty serious charge. I hope you have the evidence to back it up.