[BrianL99]

Originally Posted by juddfl

...

it cost them over $2,000 to fix it as I was still under warranty . I wanted a loaner car and they didn't want to give me one, until I insisted on it. They had my car for 3 days. I mentioned that I may not buy another car from them. Guess what, they haven't bothered me about buying my car.

Between the $2000, the cost of the rental car and your vow not to do business with them again, maybe they had to turn the lights off and go home?

& your warranty repair didn't cost them anything. Honda reimbursed them and there's "parity", which means that Honda pays for warranty work, at the exact same labor rate a retail customers would pay.

[Stu from NYC]

Originally Posted by BrianL99

Between the $2000, the cost of the rental car and your vow not to do business with them again, maybe they had to turn the lights off and go home?

& your warranty repair didn't cost them anything. Honda reimbursed them and there's "parity", which means that Honda pays for warranty work, at the exact same labor rate a retail customers would pay.

I hate to be a captive audience and honestly trust a car salesman not quite as far as I could throw them.

[Richard A]

Santa Fe (18k miles) needed a new transmission. Took it to Jenkins in Leesburg. They are remodeling they entire dealership. Every Jenkins’ employees I met and dealt with was very professional and my experience with them was very good; especially considering their work environment is in the middle of a remodeling construction project.
The transmission was on back order so the service agent drove me to Enterprise Car Rental. Hyundai covered the repair and car rental. It took a total of two weeks to get the transmission and replace it. I found this to be reasonable.
Also, I had a small paint chip on the door handle and they offered to touch it up but needed to order the touch up paint. I said I’d do the touch up so they sent the paint kit to my front door.
I will go back to JENKINS / HYUNDAI !!!

[bopat]

Another advantage of a Tesla, you just go online and buy it right from the website. The price is the price. There aren't many options to choose from.

Once you get it, there's no maintenance - you don't have to bring it to the dealer, ever.

Unless something breaks. Then be prepared....Tesla parts are more expensive than gold. Even more expensive than printer ink!

[retiredguy123]

Originally Posted by bopat

Another advantage of a Tesla, you just go online and buy it right from the website. The price is the price. There aren't many options to choose from.

Once you get it, there's no maintenance - you don't have to bring it to the dealer, ever.

Unless something breaks. Then be prepared....Tesla parts are more expensive than gold. Even more expensive than printer ink!

The only maintenance I do for my gasoline vehicle is to change the oil, and I don't go to the dealer for that.

[vintageogauge]

Originally Posted by manaboutown

Since 1990 I have bought four Toyotas (a Supra, two Tacomas and one Tundra), seven Mercedes Benz ( One SL, two S Class, three E class and one C class), a Porsche Cayenne S, three BMWs (a 323i, an X5 50i and an X5 M50i) and two GMC Acadias. Every negotiation experience was different.

Between 1975 and 2016 I purchased 24 new Cadillacs and every experience was the same. I dealt with the same salesman at the same dealership and learned to trust him. I would simply call and tell him what I was looking for, he would get it, discount it, and deliver it to my house with all the paperwork that needed to be signed. I never traded in as I had a fellow that always wanted to buy mine that were only 1 or 2 years old. I even bought a bunch of Chevy pickups during that time for my business and he would line up a Chevy dealer to do the same thing for me and I'm sure he got taken care of from them. The salesman is still living but is old, I'm still living but am old and I don't drive so much anymore so my buying habits have changed. I did buy my wife a Honda from Jenkins, they tried to make it rough but I just got up and told them you have my offer if you want to accept it you know where I live. The next day they called, approved a personal check, had my insurance transferred for me and dropped it off in my garage, signed all of the papers on my work bench.

[manaboutown]

Originally Posted by vintageogauge

Between 1975 and 2016 I purchased 24 new Cadillacs and every experience was the same. I dealt with the same salesman at the same dealership and learned to trust him. I would simply call and tell him what I was looking for, he would get it, discount it, and deliver it to my house with all the paperwork that needed to be signed. I never traded in as I had a fellow that always wanted to buy mine that were only 1 or 2 years old. I even bought a bunch of Chevy pickups during that time for my business and he would line up a Chevy dealer to do the same thing for me and I'm sure he got taken care of from them. The salesman is still living but is old, I'm still living but am old and I don't drive so much anymore so my buying habits have changed. I did buy my wife a Honda from Jenkins, they tried to make it rough but I just got up and told them you have my offer if you want to accept it you know where I live. The next day they called, approved a personal check, had my insurance transferred for me and dropped it off in my garage, signed all of the papers on my work bench.

My father from the late 1940s through the 1960s bought first Oldsmobiles then Cadillacs from a local dealer much this way. The dealership did all his service which was not cheap but our cars never broke down and we drove from NM to MD and/or CA yearly. Then the son took over and everything changed. It was not the same dealership. He stopped doing business with them.

[kkingston57]

Originally Posted by Toymeister

I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Not on point but interesting.

Two days ago, wife received a phone call which from a person who claimed he was from Jenkins VW and was telling her about a recall with my 2015 Passat. Person had a not so heavy Asian accent.

I had not received anything from VW about a recall, bought car from another dealer and have had no work done at Jenkins. Person wanted to set up appointment for the recall work(headlamp problem) and claimed work would take 1 hour. Did not set up appointment and politely hung up. Looks like some type of scam where in they are getting person(s) into the shop and will find work to do like a high mileage check up. Found no recall on this car.

[new peeps]

My experience with Jenkins went like this. They had a truck that was priced good enough to get my attention. So I went and test drove a truck. They said they needed my drivers license to hold before I could drive it. The advertised price on the internet they said was a mistake and the price was much higher. Then they claimed to have lost my drivers license. The next day I went to get a new license and called and told them I was fixing to get a new license and bring them the bill and they mysteriously found my drivers license. After that experience the next time I went shopping for a new truck I drove to Orlando to shop.

[OBRight]

In 2021 I was shopping for a VW Atlas so went to Jenkins in Leesburg. They swore up and down that VW didn't make the Atlas with white paint and tan interior but they would gladly sell me one of the blue or grey cars with black interior they had on the lot, he even had the sales manager confirm that white with tan was impossible. I went home and found a multitude of them at dealers in Orlando and Tampa so went to Tampa and purchased down there. The next weekend I went back to Jenkins in my impossible car and the salesman asked if I was ready to buy. I explained that no I already bought a car, the one you said didn't exist l, and told him his commissions would probably go up if he simply told the truth. He could have had the car shipped in from half a dozen other dealers and I would have bought from him.

[BrianL99]

Originally Posted by OBRight

In 2021 I was shopping for a VW Atlas so went to Jenkins in Leesburg. They swore up and down that VW didn't make the Atlas with white paint and tan interior but they would gladly sell me one of the blue or grey cars with black interior they had on the lot, he even had the sales manager confirm that white with tan was impossible. I went home and found a multitude of them at dealers in Orlando and Tampa so went to Tampa and purchased down there. The next weekend I went back to Jenkins in my impossible car and the salesman asked if I was ready to buy. I explained that no I already bought a car, the one you said didn't exist l, and told him his commissions would probably go up if he simply told the truth. He could have had the car shipped in from half a dozen other dealers and I would have bought from him.

The "trading" of New Car Inventory is a Dealer thing, not a VW thing. Some dealers refuse to trade vehicles in inventory and some dealers refuse to trade with specific dealers who are a PITA to deal with. Also, there are sometimes "factory incentive" situations, that make it difficult for dealers to simply swap vehicles with another dealer.

It sounds like you ran into one of those situations.

[fdpaq0580]

Originally Posted by Toymeister

I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Really? I occasionally get my Hyundai served at Jenkins in Ocala. Service is good, people polite and friendly. Just as you would expect at a dealership. There is usually a sales person who will visit for a moment to see if we have any interest in a new vehicle. We say "no" with a polite smile. Then they say if you have any questions, please feel free to ask. Then they let us go back to reading.
It is their job to sell products. I don't berate them for the low key efforts to see if customer has any interest in anything. Even sales people have to make a living.

[photo1902]

Originally Posted by fdpaq0580

Really? I occasionally get my Hyundai served at Jenkins in Ocala. Service is good, people polite and friendly. Just as you would expect at a dealership. There is usually a sales person who will visit for a moment to see if we have any interest in a new vehicle. We say "no" with a polite smile. Then they say if you have any questions, please feel free to ask. Then they let us go back to reading.
It is their job to sell products. I don't berate them for the low key efforts to see if customer has any interest in anything. Even sales people have to make a living.

Agreed. I have a friend who took his vehicle in for service. The salesperson did exactly what you described. Low and behold my friend ended up buying a new vehicle on the spot

[charlieo1126@gmail.com]

Originally Posted by Stu from NYC

I hate to be a captive audience and honestly trust a car salesman not quite as far as I could throw them.

I remember the old days Stu , when you went car shopping and they would take your keys , I once had to threaten to call the cops to get mine back , they seem to have gotten away from that one .

[fdpaq0580]

Originally Posted by photo1902

Agreed. I have a friend who took his vehicle in for service. The salesperson did exactly what you described. Low and behold my friend ended up buying a new vehicle on the spot

Good for your friend. Hope he enjoys his new ride.