[Cathy Kennedy]

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

[villagetinker]

This is a GUESS, I do not an Iphone. I would delete all references, links, shortcuts, etc., from the Iphone. Then I would start from scratch, entering user name and then password. If this does not work, you will need to find an Iphone guru to see if there is something else going on. I get in on my Andriod very easily, as the ToTV site remembers my device, It occurs to me that something might be wrong with this function and your Iphone. I do not know the details of how this works, so I cannot advise what to look for to eliminate the problem. There is an APPLE club that may be able to help also.

[BrianL99]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

I've never signed in from my iPhone, but just tried it ... no problem at all. Whatever problem you're having, is likely localized to your phone. Are you using Safari or Chrome? I just got in, with both of them ... no problem.

[retiredguy123]

I don't know much about IPhones, but whenever I have a problem with an app (Chrome, Safari, etc) I do a "force stop" and it often fixes the problem. If that doesn't work, I would uninstall the app and reinstall it.

[CoachKandSportsguy]

I log in on both laptop and iPhone, did this morning. However, when I logged on by iPhone, I can't see posts i started. Don't understand why, but whatever. . This morning I could see the 30 hospitals drop medicare advantage plans on the mac book, but not when I log in on the iPhone.

YMMV

[daniel200]

Delete your browser history on your iphone. If you are using Safari, on your iphone go to “settings”,
then scroll to the bottom and click “apps”,
then scroll to “safari” and click
then scroll to the bottom and click “advanced”,
then click “website data”
Then scroll to the bottom and click “remove all website data’


This will remove any incorrect login data and let you log in new.
Now open safari and log in again to TOTV. Make sure you are using the correct password.

[rsmurano]

Everybody guessing here. The OP did not specify which app they were trying to log into on no h the laptop and the iPhone. They did not even specify what type of a laptop they are using Mac or pc.

OP, don’t start doing any deleting of anything until you tell us exactly lay what you are trying to do. There are standards on how to setup a Mac/watch/ipad with an iPhone to guarantee that all apps use the same login credentials and same goes settings up your browsers so all devices have the same credentials and even browser history.
If you are talking about a windows laptop, I don’t touch windows and it won’t be as seamless as setting up an Apple device

[Bill14564]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

Which browser are you using on your iPhone, the default Safari or something different?
Which URL are you trying to log in to (in case it is different than the one I am using)? I can try logging out and then back in to whatever site you are using.

What do you see when you try logging in? Does it give some error message, ask for information you don't have, or just sit and spin and never advance?

[Barphi]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

My wife had same problem. She was using Safari. The villages. Net told her to change search engine to google. All is good now

[Sandy and Ed]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

I have. I feel your pain. Don’t know what causes it but it occurs for me about once a year. I suspect that it may have something on their end not yours. Try writing to

“support@talkofthevillages.zendesk.com”

Good luck

[Altavia]

Originally Posted by Barphi

My wife had same problem. She was using Safari. The villages. Net told her to change search engine to google. All is good now

No problem with Safari on this end. More likely as others have indicated a browser configuration issue.

Trying a different browser is a good suggestion.

[jimkerr]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

I only use my iPhone to access TOTV. I never have a problem so it’s your phone. Clear your cache and cookies and reload TOTV and you should be to get on. I use Safari, Edge and Chrome with no problems.

[Janie123]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

VPN maybe??? If I point my VPN at a server outside of FL the site does not work.

[BrianL99]

Originally Posted by rsmurano

...

OP, don’t start doing any deleting of anything until you tell us exactly lay what you are trying to do. There are standards on how to setup a Mac/watch/ipad with an iPhone to guarantee that all apps use the same login credentials and same goes settings up your browsers so all devices have the same credentials and even browser history.
If you are talking about a windows laptop, I don’t touch windows and it won’t be as seamless as setting up an Apple device

There's not a sentence above, that's accurate nor helpful.

Login credentials are independent on each device, unless you affirmatively opt to make one, dependent on the other.

Setting up multiple devices, across platforms or Windows vs iOS, Mac OS or Android, is essentially the same process and in many cases, much more "seamless" if you're not using an Apple device (which I use). MacOS & iOS is designed to minimize user control, because "Apple knows best" what you want to do ... or at least Apple thinks it does.

[skizicsdcx]

Originally Posted by Cathy Kennedy

I have been waiting a couple months for someone at TOTV to get back to me about why I can sign in from my laptop but not my iphone. Numerous emails to them - NOTHING.

Has anyone else experienced this issue and been able to fix? TIA for any suggestions.

Try turning your phone off and then back on.