[Bill32]

Venting...........I'm satisfied with the comcast product. I have TV, internet, phone. Everything is working fine here. My mother who lives just out side the Villages lost service last night. Since 9:30 this morning I have been trying to get it fixed. ( started with someone in the Philippines ) Finally about 1 o'clock they promise someone would be there before 5. Right! They lied. I'm exhausted and had to finally take a Xanax to calm down. I don't have the energy left today to list the run around I went through. The only way you can get someone to talk to is if you choose the option to add services! Nothing else works. Right now I'm on hold for 15 minutes and still waiting. They advertise 24/7 service.....BS, try to get it!

I can say for certain that Comcast customer service is by far...by far the worst in the world. All of you comcast subscribers know what I mean. If anyone thinks they know of a worse customer service dept. than Comcast I would like to know.

[hoopsterdad]

email or call debbie at Debbie_Brainard@cable.comcast or 904 256 1800. she is vp of customer service or similar. got back to me quickly, people calling right away to make things right. info courtesy of poa newspaper.

[Bill32]

Originally Posted by hoopsterdad

email or call debbie at Debbie_Brainard@cable.comcast or 904 256 1800. she is vp of customer service or similar. got back to me quickly, people calling right away to make things right. info courtesy of poa newspaper.

Thanks for that info, I used every avenue available today and as of 15 min. ago the problem was taken care of. Local technician sent a signal to her box and all is fine. Should this have taken 9 hours of runaround and aggravation??? Ruined my whole day and the cancellation department will hear from me Monday.

Thank goodness for Xanax Had a beer with it, works great !

[Billyworld]

While being self employed for close to forty years, I have dealt with businesses that were good and some not so good. After owning a house in TV and dealing with Comcast, I truly have to say they are the most pathetic Company that I have ever done business with in my life. They have the worst service of any Company that provides Internet and cable. I have had more issues in the past couple years than I have had in my entire life with other Companies. It takes them the longest time of any other Company to make it right. I feel yor pain, unfortunately they don't allow Brighthouse into our area.Agaain, I feel your pain.

[Bobbi Kirtland]

Thoroughly agree with you! Maybe we should start up a "hate comcast" club...!

[ijusluvit]

Originally Posted by Bobbi Kirtland

Thoroughly agree with you! Maybe we should start up a "hate comcast" club...!

You'd have to rent the polo fields to hold meetings.

[Dr Winston O Boogie jr]

I love Comcast. There products and services are the best in the industry. As far as customer service goes, I'm afraid that what you re describing is pretty much standard for most high tech industries and most big corporations these days. have you ever had to deal with any of the cell phone companies. They are a step below used car dealerships.
Big box retail? Talk to the people who work for them who get calls on a regular basis telling them to not come in for their shift because it's a slow day.
Most industries care only about the bottom line and how much they can make TODAY. Customer service and customer retention, building relationships with customers and employees have gone the way of the rotary dial telephone.
BTW, I lived in the Philippines for a year and call centers are the biggest industry over there. Almost everyone there speaks English, some better than others and minimum wage is about $1.15 per hour. Any one wondering why so many call centers are located over there?

[l2ridehd]

The club we need to start is the HOW TO ELIMINATE COMCAST club. There service is the worst possible and they keep raising the price. If I could figure out how to not use them I would. I am fine with Direct TV for that part, Ooma works great for the phone, but have yet to come up with an alternative for the internet.

There has to be a set of products that is lower cost, better service and doesn't raise the price every other week.

[janmcn]

Originally Posted by l2ridehd

The club we need to start is the HOW TO ELIMINATE COMCAST club. There service is the worst possible and they keep raising the price. If I could figure out how to not use them I would. I am fine with Direct TV for that part, Ooma works great for the phone, but have yet to come up with an alternative for the internet.

There has to be a set of products that is lower cost, better service and doesn't raise the price every other week.

There is. It is called Bright House Networks. Unfortunately, the developer gave the right of way to Comcast.

[graciegirl]

Originally Posted by ijusluvit

You'd have to rent the polo fields to hold meetings.

I agree. I have seen my husband who is rarely, rarely upset about anything about ready to blow a fuse. Equally so a neighbor who is a calm individual, drivin to great frustration by Comcast.

[graciegirl]

Vented. . Erased. Feel better. Good to have a great day.

[Canabarrybarb]

I can't count the days of my life that have been wasted by Comcast incompetence.

[glgene]

Originally Posted by l2ridehd

The club we need to start is the HOW TO ELIMINATE COMCAST club. There service is the worst possible and they keep raising the price. If I could figure out how to not use them I would. I am fine with Direct TV for that part, Ooma works great for the phone, but have yet to come up with an alternative for the internet.

There has to be a set of products that is lower cost, better service and doesn't raise the price every other week.

What is the alternative to Comcast?

Gene & Kathy,
TVers in 2013

[kittygilchrist]

Ok, somebody shoot holes in this before I arrive at my new villages home april 1....
planning to use direct tv with recorders for TV ($90 for one unit), ATT for internet
($40), and magic jack for phone, (can't remember, paid annually, $65 a year?). costs are about what I currently pay, and i live an hour north of TV.

[memason]

Originally Posted by glgene

What is the alternative to Comcast?

Gene & Kathy,
TVers in 2013

Alternative is DirecTV and CenturyLink for internet. CenturyLink has 10M/bs and is plenty fast for streaming. Most folks don't need anything faster than that.

DirecTV has better programming than Comcast in my opinion.

We don't have a home phone; haven't had one for over 10 years...use the cellphones... With the Verizon Share Everything plan, you get unlimited talk...

There are alternatives . . .