[SHANEE]

Been there done that & won't do it again. Even the grandkids though it was bad & they at anything.

[tainsley]

My husband and I visited TV last October. Had an hour to kill before meeting with realtor. Stopped in Johnny Rockets around noon. There were two couples seated. Five employees debating who would seat us. Got disgusted and left. Grabbed a coke elsewhere. Only negative thing that happened, to us in two visits to TV. That being said Johnny Rockets won't survive if this is how they treat customers (surprised they are still there) and my husband and I cannot wait to be permanent residents. We are planning to be down this summer to look again for our last dream home! We have never been so sure about anything!

[rubicon]

I have never eaten at Rockets and based on posters' comments I won't. It is obviously a management problem and a manager(s0 that should be summarily discharged

[Pturner]

We've never been and don't plan to go. As bad as the reviews have consistently been, there must be some logical explanation why it's still there. I don't know what it is though.

[mikeandnancy1112]

Steak n Shake would be awesome!

[loonlovers]

Normally, I don't jump into the discussions about TV restaurants because every dining establishment has a bad day but Johnny Rockets review is the exception!

Hubby and I "ate" there the end of last week around 1:30 and enountered the worst service we've had in The Villages. I spoke with a manager (seemed there were three on duty) and expressed my polite displeasure with the long wait. He acknowledged that the service was terrible and that they were experiencing many problems. He stated that the standard "14 minutes" (I interpreted that to be from the time the order was placed) and today the number of minutes about "40 minutes." He said he couldn't find the words to adequately apologize but stated a new manager had come on staff to weeks prior to clean up operations and "it wasn't working". Our waitress was fine...the issue was with the cooking staff.

When our order finally arrived, the food the good but by then we'd lost our appetites since we drank the milk shake that had been sent 30 minutes before our meal arrived! There were other customers who were as dissatisfied as we were. As we were leaving, new customers arriving were being warned that there was at least a 20 minute backup on food orders.

We hesitated going into Johnny Rockets that day because we remembered the negative discussions on TOTV in the past but decided to give it a chance anyway. Bad decision...we will never give it another!

[jgbama]

Originally Posted by loonlovers

Normally, I don't jump into the discussions about TV restaurants because every dining establishment has a bad day but Johnny Rockets review is the exception!

Hubby and I "ate" there the end of last week around 1:30 and enountered the worst service we've had in The Villages. I spoke with a manager (seemed there were three on duty) and expressed my polite displeasure with the long wait. He acknowledged that the service was terrible and that they were experiencing many problems. He stated that the standard "14 minutes" (I interpreted that to be from the time the order was placed) and today the number of minutes about "40 minutes." He said he couldn't find the words to adequately apologize but stated a new manager had come on staff to weeks prior to clean up operations and "it wasn't working". Our waitress was fine...the issue was with the cooking staff.

When our order finally arrived, the food the good but by then we'd lost our appetites since we drank the milk shake that had been sent 30 minutes before our meal arrived! There were other customers who were as dissatisfied as we were. As we were leaving, new customers arriving were being warned that there was at least a 20 minute backup on food orders.

We hesitated going into Johnny Rockets that day because we remembered the negative discussions on TOTV in the past but decided to give it a chance anyway. Bad decision...we will never give it another!

Same for us on the bad service. Our first visit in 2005 was pleasant, good waitress, decent time on food arrival, but the other times wasn't as pleasant. I cast my vote for Steak and Shake too!

[Tbugs]

Why in the world would anyone over the age of 21 go to Johnny Rockets when you can go to Cody's Roadhouse (1 block away) for a "bar burger" which is a quarter pound of fresh ground sirloin on a bun with the good fixings for $1.99 and a large (34 oz) or two 16 oz beers for $3.50? Johnny Rockets has no view of Lake Sumter like Cody's nor do they offer free peanuts.

[Bogie Shooter]

Originally Posted by Tbugs

Why in the world would anyone over the age of 21 go to Johnny Rockets when you can go to Cody's Roadhouse (1 block away) for a "bar burger" which is a quarter pound of fresh ground sirloin on a bun with the good fixings for $1.99 and a large (34 oz) or two 16 oz beers for $3.50? Johnny Rockets has no view of Lake Sumter like Cody's nor do they offer free peanuts.

Point well made.

[philnpat]

My wife and I attempted to eat at JR last Fall. It was a beautiful day and we asked to be seated outside. We waited over 20 minutes for our server to return to take our order. A different server was attending to a nearby table. We asked if we could order with her as our server hadn't returned. She said "no" we'd have to wait for our original server. We asked her to tell her that we're waiting. She never returned...we left.
Good friends of ours were traveling thru Florida looking for retirement property. We talked them into stopping at TV and seeing the the town square. With the many fun places to have lunch in Sumter Landing you'll never guess where they stopped for lunch!...you guessed it! JR

[784caroline]

Suggest you call and talk with Mike Mohyla who is the Regional Manager for this Company Owned Johnny Rockets. He can be reached at 949-322-4059.

[Mikeod]

Originally Posted by jgbama

Same for us on the bad service. Our first visit in 2005 was pleasant, good waitress, decent time on food arrival, but the other times wasn't as pleasant. I cast my vote for Steak and Shake too!

Same here. We stopped in during a visit in October 2005. Good service, food served quickly and hot, enjoyed the music and dancing staff. Subsequent visits in 2006 and 2007 were similar to the OP. I keep hearing that corporate has made changes, but there is no discernible change in attitude or service. With all the other options in LSL, we don't go.

It's a shame that that prime location is filled with a poorly-run establishment.

[StarbuckSammy]

I agree with all of the negative comments on JR. Very poor service and the food is suspect.
If you saw the "Undercover Boss" segment last year it had the JR's CEO on it who knows nothing about running an eatery...he was a CFO his whole career and became the CEO in 2009. It always starts at the top. If he wanted to have a good company he would have made it his business to spend time in the units and see how they run etc...this type of business requires hands on management. He displayed no knowledge (and admitted it) while he was on the show.
JR was a good place for the first 2 years or so...if you remember they had a hands on manager then who left and started his own place. He was always there watching his staff and the flow of customers....now you can watch the flow of customers "out the door" !

[springfield illinois]

Hooters has great wings and they have kids menu....among other things!?!

Steak and Shake would be the answer .