[jadebox]

Day before yesterday my husband who had had an aortic valve replaced in May started to have a fast heart beat that was pounding. Did not stop so I took him to the Villages ER. He was taken in immediately and got a lot of attention. Everyone was friendly and professional. Throughout his long stay in the ER (6 hours) being observed there was a young lady in red pants sitting at the desk. She was doing next to nothing and was not watching monitors. I thought she was a ward clerk who was not busy. Rogers bed was next to the nurses station so I was not concerned that a nurse never came in after the initial assessment. When he was to be discharged red pants (turns out to be an RN)came in to discharge my husband. I was out of the room getting him some peanut butter crackers because he had not eaten all day. I was told that she got all bent out of shape that I was not there and wanted to know why I found a need to get food. From what my husband said she was not very nice. When we got to discharge she said something that made us believe we could leave but turns out that discharge needed to see him. Not a good exerience and we hope we get a survey from the hospital.
Husband will wear a heart monitor for 3 weeks. NOTE: Doctor, radiology, person who put in IV, housekeeping were all great--nurse in red pants needs replaced.

[Barefoot]

Originally Posted by jadebox

Day before yesterday my husband who had had an aortic valve replaced in May started to have a fast heart beat that was pounding. Did not stop so I took him to the Villages ER. He was taken in immediately and got a lot of attention. Everyone was friendly and professional. Throughout his long stay in the ER (6 hours) being observed there was a young lady in red pants sitting at the desk. She was doing next to nothing and was not watching monitors. I thought she was a ward clerk who was not busy. Rogers bed was next to the nurses station so I was not concerned that a nurse never came in after the initial assessment. When he was to be discharged red pants (turns out to be an RN)came in to discharge my husband. I was out of the room getting him some peanut butter crackers because he had not eaten all day. I was told that she got all bent out of shape that I was not there and wanted to know why I found a need to get food. From what my husband said she was not very nice. When we got to discharge she said something that made us believe we could leave but turns out that discharge needed to see him. Not a good exerience and we hope we get a survey from the hospital.
Husband will wear a heart monitor for 3 weeks. NOTE: Doctor, radiology, person who put in IV, housekeeping were all great--nurse in red pants needs replaced.

I'm glad to hear that your husband is OK and that the majority of the hospital staff were great.

[Shirleevee]

Jade,

Happy to read that your husband is well.

Have you thought about filing a complaint with the hospital administrator. We had a similar experience, (not in TV), and the administrator was thankful for our input. Things cannot change unless hospitals are made aware.

[rshoffer]

Originally Posted by Shirleevee

Jade,

Happy to read that your husband is well.

Have you thought about filing a complaint with the hospital administrator. We had a similar experience, (not in TV), and the administrator was thankful for our input. Things cannot change unless hospitals are made aware.

Write a description of your experience to the head of nursing and cc the CEO of the hospital. Be sure to list the positives as well as the negatives.

[Russ_Boston]

You deserve and explanation from Red Pants manager. Discharges have become a cumbersome process but no excuse for bad behavior.

On another note Today's Sun has an interesting tidbit about heart health emergencies in and around TV:

http://www.thevillagesdailysun.com/a...ews/news01.txt

[JohnN]

Survey provided or not, as suggested you should report what happened.
Way too much of that behavior going on these days.

[Bryant]

My experience in the ER, which resulted in a 2-day stay was just like yours minus the "red pants". Everyone couldn't have been nicer.

[Frangyomory]

Had that nurse when I fell about 5 weeks ago. I am diabetic and also take coumadin to prevent strokes. I had not eaten all day. The ambulance EMTs got me from the gurney to a wheel chair with a lot of effort because I had hurt my back. The nurse from the Joseph Mengle school of nursing expected me to "hop" up on the bed. When I could not move she yelled. When my husband told her I could not move she yelled again. Finally, when I tried to move and cried out loud from pain, she said, "oh, I guess you can't do it".

Then, since it was now 1 pm and I had not had any food that day, my husband asked for coffee or crackers explaining I was diabetic. Nurse from he.. told him I wasn't going to be there long enough to worry about food.

Two hours later and many requests later I got two graham crackers.

Everyone else was wonderful. Never saw a doctor. Had a CAT scan of my brain and had no bleeding, also x-ray of my back showing I had bruised the muscles in my back. Was sent home by a PA with pain meds and told to get bed rest and follow up with my doctor.

Cost about $4,000 and today got the final bill for the ambulance of $300. All this and I got to meet the number one graduate from the Mengle school of nursing.

Priceless!!

[Puterguru]

Originally Posted by jadebox

Day before yesterday my husband who had had an aortic valve replaced in May started to have a fast heart beat that was pounding. Did not stop so I took him to the Villages ER. He was taken in immediately and got a lot of attention. Everyone was friendly and professional. Throughout his long stay in the ER (6 hours) being observed there was a young lady in red pants sitting at the desk. She was doing next to nothing and was not watching monitors. I thought she was a ward clerk who was not busy. Rogers bed was next to the nurses station so I was not concerned that a nurse never came in after the initial assessment. When he was to be discharged red pants (turns out to be an RN)came in to discharge my husband. I was out of the room getting him some peanut butter crackers because he had not eaten all day. I was told that she got all bent out of shape that I was not there and wanted to know why I found a need to get food. From what my husband said she was not very nice. When we got to discharge she said something that made us believe we could leave but turns out that discharge needed to see him. Not a good exerience and we hope we get a survey from the hospital.
Husband will wear a heart monitor for 3 weeks. NOTE: Doctor, radiology, person who put in IV, housekeeping were all great--nurse in red pants needs replaced.

She was doing next to nothing and was not watching monitors. I thought she was a ward clerk who was not busy. Hmm, maybe she needed a break? Do you realize that most nurses work thru their measely little 30 minute lunch in a 12 hour shift?I was told that she got all bent out of shape - You're not really specific here, what happened?
When we got to discharge she said something that made us believe we could leave but turns out that discharge needed to see him - Again what was said to who and by whom?

nurse in red pants needs replaced. - No offense here but you have given three generalities, one of them because she was "not doing anything" and never gave any details on what if anything actually happened yet you feel the need to tell everyone on TOTV that she needs replaced.

Nurses work very long hours with almost no appreciation. They are suppose to get a 30 minute lunch but don't often have time to take one so they eat on the go. Most don't punch a clock right when it's there time to go, especially if they are busy and have lots of patients.

I might understand if there were something in this thread indicating "red pants" did something terrible but I don't see it. In my opinion you are being way too harsh.

[Peachie]

Puterguru, you're kidding, right? Most of us recognize those "diamonds", hardworking, dedicated nurses and then there are the others. Everyone else was professional and friendly per the poster. This does not sound like a hell bent complainer that wanted to be waited on hand and foot. Sounds like this nurse had a bee in her nursing bonnet. (Yeah, I know, they don't wear hats anymore.)

[Puterguru]

Originally Posted by Peachie

Puterguru, you're kidding, right? Most of us recognize those "diamonds", hardworking, dedicated nurses and then there are the others. Everyone else was professional and friendly per the poster. This does not sound like a hell bent complainer that wanted to be waited on hand and foot. Sounds like this nurse had a bee in her nursing bonnet. (Yeah, I know, they don't wear hats anymore.)

It certainly doesn't sound like they did anything wrong too me. And certainly not enough to get on a website telling everyone she needs to be fired!

Per the original posters own words.

She was doing next to nothing - AND?? So??? She doesn't deserve a break?

I was told she got all bent out of shape - If that isn't a huge generalization I don't know what is.

When we got to discharge she said something that made us believe we could leave - Well what was it? Maybe you misunderstood but somehow it's her fault?? Again no specifics.

Oh my god this lady needs to be fired! She took a break and wasn't clear on the discharge procedure!

You are kidding right?

[Peachie]

Puterguru, I'm from a family loaded with RN's and also have worked with many RN's. I think you and I know the difference between someone with attitude and a competent, caring individual. I think Frangyomory was also extremely put off by this individual. The suggestion she be replaced, (not my suggestion), doesn't mean she has to be terminated. She could be reassigned to an area which requires less contact with the public or low stress. ER/ICU nurses need to be very specialized in the stress and situations they cover. One bad day can happen to anyone but it sounds as though this RN has had more than one occasion. I was also raised and worked in the era of customer service, attitude was not permissable and not excusable no matter how bad one's day was.

[jadebox]

[QUOTE=Puterguru;162066]She was doing next to nothing and was not watching monitors. I thought she was a ward clerk who was not busy. Hmm, maybe she needed a break? Do you realize that most nurses work thru their measely little 30 minute lunch in a 12 hour shift?I was told that she got all bent out of shape - You're not really specific here, what happened?
When we got to discharge she said something that made us believe we could leave but turns out that discharge needed to see him - Again what was said to who and by whom?

Next to NOTHING__USED COPIER ONCE IN 6 HOURS!!!!!! NOTHING ELSE. I worked as a nurse for many years and know what I am talking about. I know how long and hard nurses work and I quit because of the long hours so don't go telling me about nursing and how a nurse should act.

[Frangyomory]

Jade, it is good you got out of nursing. You are far too sensitive about criticism. No one said ALL nurses are no good. 99.9% of all nurses I have met or whom have treated me have been wonderful, bright and caring. Nurse Mengle was horrible and would be horrible regardless of what she did for a living. She simply had no people skills.

When I was discharged, she didn't even walk me out to the admin desk. First time I was discharged and sent off on my own. My husband had gone to get the car and I was sent off walking, and I had a rough time taking very small steps, went to the desk and signed out. Then had a heck of a time getting up from the chair and walking to the door with no one checking to make sure I didn't fall. Nurse Mengele was back I am sure, intimidating some other poor soul!

Don't defend all nurses based on your career. There are bad apples in most bunches. NO ONE said all nurses were the same and NO ONE said to fire this nurse.

She should however, be put on a night shift on a ward where people don't need sympathy or caring because she doesn't have that gene!

Now put that in your pipe and smoke it!

[jadebox]

Read my lips --- 99 and 9 % of the people working in the ER were great!!!!!! Wonderful!!!! AND I was a very good and caring nurse so I know how they should act. I did not ask that anyone be fired someone else said that. Just venting over incompetence. Sorry I cannot do that even though all I said was true.