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  #1  
Old 11-17-2021, 04:43 PM
MzzJodi MzzJodi is offline
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Unhappy Massey Services

FYI: Moved from TV to MO & notified Massey on 9-11. Was told my refund process would take 4-6 weeks. Here it is 11-17 and no refund. Each time I call I'm told that it has to be processed through several departments & to give it a couple more weeks. Cannot be given of a name or department that can be contacted to find out where it is in the process. No name or number for anyone at corporate. Called a number published as corporate and it went right to the local office. Seems the Keystone Cops are running the shop.
  #2  
Old 11-17-2021, 04:56 PM
DAIII DAIII is offline
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Quote:
Originally Posted by MzzJodi View Post
FYI: Moved from TV to MO & notified Massey on 9-11. Was told my refund process would take 4-6 weeks. Here it is 11-17 and no refund. Each time I call I'm told that it has to be processed through several departments & to give it a couple more weeks. Cannot be given of a name or department that can be contacted to find out where it is in the process. No name or number for anyone at corporate. Called a number published as corporate and it went right to the local office. Seems the Keystone Cops are running the shop.
I'm waiting for a refund too... lets see if we get it.
  #3  
Old 11-17-2021, 05:16 PM
vintageogauge vintageogauge is offline
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By you posting your experience it has cost them business with profits far exceeding what they owe you. I don't understand why companies do that in this age of social media. If someone wants a pre-payment that means they don't have enough money to stay around without cheating people. I would never pay in advance for anything.
  #4  
Old 11-17-2021, 08:06 PM
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TNLAKEPANDA TNLAKEPANDA is offline
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Default Massy Service

Quote:
Originally Posted by MzzJodi View Post
FYI: Moved from TV to MO & notified Massey on 9-11. Was told my refund process would take 4-6 weeks. Here it is 11-17 and no refund. Each time I call I'm told that it has to be processed through several departments & to give it a couple more weeks. Cannot be given of a name or department that can be contacted to find out where it is in the process. No name or number for anyone at corporate. Called a number published as corporate and it went right to the local office. Seems the Keystone Cops are running the shop.
Post on their Face Book Page… a lot of people see that and you will hear from them!
  #5  
Old 11-17-2021, 08:25 PM
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dewilson58 dewilson58 is offline
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Quote:
Originally Posted by TNLAKEPANDA View Post
Post on their Face Book Page… a lot of people see that and you will hear from them!
Not if Jo only has five FB friends.
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  #6  
Old 11-17-2021, 10:18 PM
fdpaq0580 fdpaq0580 is offline
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Default Yeeesh! Massey.

We had two properties. Not knowing any better, hired Massey for yard and for home. The yard guys destroyed the yards. The home guys were pretty good. Fought with Massey manager who tried to put the blame on us for not letting them tear out and replace entire irrigation system, both properties. Showed them the bugs that were eating the roots. The bugs they were supposed to be killing. Deny, deny, deny! Told them they were fired and mgr wanted to fight about that. Would NEVER recommend Massey yard service.
House protection guys must belong to a different group, they have been great and we still use them.
  #7  
Old 11-17-2021, 11:00 PM
fdpaq0580 fdpaq0580 is offline
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Default Just a thought.

Just checked BBB, first thing that came up is Massey rates 1.27 (one star). Pretty poor. Lots of complaints. If only we had bothered to check first.

1.Have you filed a complaint with the BBB? Do it.

2. Small claims court could be an option?

3. Don't know how much they owe you, none of my business, but might consider a letter from an attorney to get them to take you serious.
You probably aren't like me, but if I feel I'm being abused then the money no longer matters. I will be like a wasp at their picnic.

4. I might have suggested talking to the attorney gen, but they failed us so badly that I have no faith they will even try to help.

5. Last, don't know your age, none of my business, but if you are a senior then contact seniors against crime. Maybe they can advise.

Good luck.
  #8  
Old 11-18-2021, 07:23 AM
Rwirish Rwirish is offline
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Massey - Expect More And Get It.
  #9  
Old 11-18-2021, 07:27 AM
Petersweeney Petersweeney is offline
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I think they spray water out of their little jugs….
  #10  
Old 11-18-2021, 07:38 AM
True Blue True Blue is offline
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If not Massey then who is recommended? New to TV and looking for recommendations on lawn maintenance.
  #11  
Old 11-18-2021, 07:41 AM
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dewilson58 dewilson58 is offline
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If not Massey then who is recommended? New to TV and looking for recommendations on lawn maintenance.
We have used Fertigator for 9 years and are very happy.
Not sure if they are taking new customers..............but it's worth a call.
Just for straight mowing, there are a number of small guys out there.
Also, check with neighbors.
Good Luck.
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  #12  
Old 11-18-2021, 07:51 AM
sdm1222 sdm1222 is offline
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Quote:
Originally Posted by dewilson58 View Post
Not if Jo only has five FB friends.
Same group of TOTV members, who judge others by the number of post they have, when they joined, etc. Is your "daily" Post really necessary or of any substance? I miss John _W who isn't sarcastic, gives important information and isn't so enamored with himself.
  #13  
Old 11-18-2021, 07:54 AM
Travelhunter123 Travelhunter123 is offline
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Quote:
Originally Posted by dewilson58 View Post
We have used Fertigator for 9 years and are very happy.
Not sure if they are taking new customers..............but it's worth a call.
Just for straight mowing, there are a number of small guys out there.
Also, check with neighbors.
Good Luck.
epends

It depends on which crew you have
I had Fertigator for three years they were great, they changed personnel and the new crew was awful
Canceled Fertigator and went to Massey and a private company to cut my lawn
Massey is wonderful
Again it depends on the employees of the company in your area
  #14  
Old 11-18-2021, 08:04 AM
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dewilson58 dewilson58 is offline
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Quote:
Originally Posted by Travelhunter123 View Post
epends

It depends on which crew you have. Again it depends on the employees of the company in your area
Yes & No...............the crew is important, but "the home office" is just as important if there is an issue. Fertigator has been very responsive.

It's a tough business to be in.
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  #15  
Old 11-18-2021, 08:08 AM
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dewilson58 dewilson58 is offline
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Quote:
Originally Posted by sdm1222 View Post
Same group of TOTV members, who judge others by the number of post they have, when they joined, etc. Is your "daily" Post really necessary or of any substance?
The point was, if J does not have a large friend base, posting of FB will not be effective.
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