[RoseyRed]

Originally Posted by Pairadocs

You got off really LUCKY believe it or not. They got over $15,000 from us, special order must be 100% paid. After MONTHS they delivered the WRONG furniture, line, style, color, NOTHING was near what we ordered. Brought it all inside IN BOXES, shoved one large box with a HUGE buffet through the drywall. Drivers refused to take furniture out stating "NOT our job". Multiple calls to CF brought no results, sales rep. (soooo very nice and pleasant) was always "out" and never returned any of our calls. Went to store in person, manager came out, looked at furniture and at our receipt which states the style, line, and colors we selected, then he asked that we take photo of hole in hall wall and email to him. Never heard a word from anyone again. Reported to Seniors vrs. Crime (they have no legal powers) just to add to their LONG list of complaints, and then contacted Florida attorney general's office. They too had a LONG backlog on this one company. Filled out all information, with copies of receipts, date the wrong order was delivered, etc. Took over 18 MONTHS but the A.G.'s attorney's DID succeed in forcing them to come get the furniture (most of which we had to store in the garage all those months) and we did finally get ALL three rooms of the furniture we ordered and paid for in full. HOW they keep in business, I suspect as Barnum said, "there's a sucker born every minute." ..and moving to The Villages... and buys new furniture". ALL those months they had our $15,000 and we were stuck with the wrong order and a hole in the hall wall !

I would be curious to know how many other Funiture companies have complaints w/ AG. Seems all companies have a percent of unhappy customers that were not addressed properly or in a timely manner.

[kingofbeer]

Originally Posted by indianahurricane

Hello, how is this store still selling in the Villages

I've read all the reviews now. Should of done it before we bought. Well our story is we moved into our 1st "New" home. All we needed was couple of pieces of furinture. My wife shopped around looking for a couch and chair and an ottoman. She had a price in her head that she wanted to spend and a quality line she didn't want to cross. She went to both CF's in the VIllages. She found the style and color she was looking for at CF. She bought them and Salesperson said all three pieces would not be delivered all at the same time. Fine. Couch came she was out of town. Lucky me I had to inspect it to my wifes liking. I didn't even sit on it till after she saw it. Couch passed! The chair and ottoman came later and she was here. The ottoman looked like it came off the showroom floor and been used for years. The delivery guy noted it, the lady he called when it was delivered noted it. The guy that came for the warrenty noted it and left. We get a call later that day from warrenty and say "thats the way it should be" Y'all propable heard my wife up in Spanish Springs, we live in the Southern part of TV. Well 30min on the phone with warrenty the guy says CF will send out a new one. We waited 3 months for the ottoman, the ottoman been in our house for 2 months and now we have to wait how long for the replacement. I'm sure TV only likes that there rent checks don't bounce.

Is there a spell checker here ? "Warranty"

[BFISHER54]

Will never shop there again. After purchase service is terrible.

Originally Posted by indianahurricane

Hello, how is this store still selling in the Villages

I've read all the reviews now. Should of done it before we bought. Well our story is we moved into our 1st "New" home. All we needed was couple of pieces of furinture. My wife shopped around looking for a couch and chair and an ottoman. She had a price in her head that she wanted to spend and a quality line she didn't want to cross. She went to both CF's in the VIllages. She found the style and color she was looking for at CF. She bought them and Salesperson said all three pieces would not be delivered all at the same time. Fine. Couch came she was out of town. Lucky me I had to inspect it to my wifes liking. I didn't even sit on it till after she saw it. Couch passed! The chair and ottoman came later and she was here. The ottoman looked like it came off the showroom floor and been used for years. The delivery guy noted it, the lady he called when it was delivered noted it. The guy that came for the warrenty noted it and left. We get a call later that day from warrenty and say "thats the way it should be" Y'all propable heard my wife up in Spanish Springs, we live in the Southern part of TV. Well 30min on the phone with warrenty the guy says CF will send out a new one. We waited 3 months for the ottoman, the ottoman been in our house for 2 months and now we have to wait how long for the replacement. I'm sure TV only likes that there rent checks don't bounce.

[PhilR]

Just my 2 cents, when we were looking at CF, we were told there was an additional charge to unbox and "assemble". screw legs into couch, etc. Thanked them for their time and left.

[ZAMIRA]

Originally Posted by indianahurricane

Hello, how is this store still selling in the Villages

I've read all the reviews now. Should of done it before we bought. Well our story is we moved into our 1st "New" home. All we needed was couple of pieces of furinture. My wife shopped around looking for a couch and chair and an ottoman. She had a price in her head that she wanted to spend and a quality line she didn't want to cross. She went to both CF's in the VIllages. She found the style and color she was looking for at CF. She bought them and Salesperson said all three pieces would not be delivered all at the same time. Fine. Couch came she was out of town. Lucky me I had to inspect it to my wifes liking. I didn't even sit on it till after she saw it. Couch passed! The chair and ottoman came later and she was here. The ottoman looked like it came off the showroom floor and been used for years. The delivery guy noted it, the lady he called when it was delivered noted it. The guy that came for the warrenty noted it and left. We get a call later that day from warrenty and say "thats the way it should be" Y'all propable heard my wife up in Spanish Springs, we live in the Southern part of TV. Well 30min on the phone with warrenty the guy says CF will send out a new one. We waited 3 months for the ottoman, the ottoman been in our house for 2 months and now we have to wait how long for the replacement. I'm sure TV only likes that there rent checks don't bounce.

There are hundreds of posts on all of the online Villages pages about how awful City Furniture is - they have horrendous ratings with so many people dissatisfied. I’m sorry it happened to you.

[vintageogauge]

Originally Posted by indianahurricane

Hello, how is this store still selling in the Villages

I've read all the reviews now. Should of done it before we bought. Well our story is we moved into our 1st "New" home. All we needed was couple of pieces of furinture. My wife shopped around looking for a couch and chair and an ottoman. She had a price in her head that she wanted to spend and a quality line she didn't want to cross. She went to both CF's in the VIllages. She found the style and color she was looking for at CF. She bought them and Salesperson said all three pieces would not be delivered all at the same time. Fine. Couch came she was out of town. Lucky me I had to inspect it to my wifes liking. I didn't even sit on it till after she saw it. Couch passed! The chair and ottoman came later and she was here. The ottoman looked like it came off the showroom floor and been used for years. The delivery guy noted it, the lady he called when it was delivered noted it. The guy that came for the warrenty noted it and left. We get a call later that day from warrenty and say "thats the way it should be" Y'all propable heard my wife up in Spanish Springs, we live in the Southern part of TV. Well 30min on the phone with warrenty the guy says CF will send out a new one. We waited 3 months for the ottoman, the ottoman been in our house for 2 months and now we have to wait how long for the replacement. I'm sure TV only likes that there rent checks don't bounce.

That's how they have been since day one.

[will1546]

Terrible customer service. Would never buy from them again!

[MSGirl]

Originally Posted by indianahurricane

Hello, how is this store still selling in the Villages

I've read all the reviews now. Should have done it before we bought. Well our story is we moved into our 1st "New" home. All we needed was couple of pieces of furinture. My wife shopped around looking for a couch and chair and an ottoman. She had a price in her head that she wanted to spend and a quality line she didn't want to cross. She went to both CF's in the VIllages. She found the style and color she was looking for at CF. She bought them and Salesperson said all three pieces would not be delivered all at the same time. Fine. Couch came she was out of town. Lucky me I had to inspect it to my wifes liking. I didn't even sit on it till after she saw it. Couch passed! The chair and ottoman came later and she was here. The ottoman looked like it came off the showroom floor and been used for years. The delivery guy noted it, the lady he called when it was delivered noted it. The guy that came for the warrenty noted it and left. We get a call later that day from warrenty and say "thats the way it should be" Y'all propable heard my wife up in Spanish Springs, we live in the Southern part of TV. Well 30min on the phone with warrenty the guy says CF will send out a new one. We waited 3 months for the ottoman, the ottoman been in our house for 2 months and now we have to wait how long for the replacement. I'm sure TV only likes that there rent checks don't bounce.

That happened to me before. It’s not just City Fire. I purchased a Dining table from Havertys in Atlanta. Table came in with non matching table inserts. Had to wait 6 months for a new one ( btw- I’ve had that table over 30 years now). Prior to that I bought a rainfall cocktail table in Baltimore. It came in smashed. One year later with a letter from my lawyer, I finally received the table. I’ve purchased several items from CF and have been happy with my purchases. It’s the nature of the beast…furniture! It happens!

[MSGirl]

Originally Posted by retiredguy123

Most of the furniture in my house came from City Furniture. It's not high quality, but I am satisfied with it. They did send a guy out to drill screws into the bed slats to stop it from squeaking. I hope you didn't pay extra for a warranty. Definitely not a good thing to do. In today's world, you can't buy high quality furniture because most people are too cheap to pay for it, especially leather. In northern Virginia, I had a very high quality leather sectional that cost more than $5,000 from Scan Furniture, but the company went out of business. The leather furniture they sell in stores now is not worth buying.

You are correct! I spent over $6000 for my leather furniture and after 2 years the seating seems to be getting mushy. Not the same quality as early years

[OrangeBlossomBaby]

So so SO glad that most of our furniture is second-hand.

Our bed was new from SleepNumber. Our futon, which is our living room couch, is from Nirvana futons, which has their own category on Amazon. Our recliners are cloth La-Z-Boys, which we bought new over 30 years ago and are still almost as amazing as they were when we bought them. Everything else - desk, dressers, rocking chair, dining room set, night stands, end tables, bookcases - were all once someone else's before we got them. Some are antiques, others are "vintage" (pre-1950). We got the best of the best, at a discount.

[indianahurricane]

Originally Posted by kingofbeer

Is there a spell checker here ? "Warranty"

Opps.