[jrref]

If you get Quantum Fiber installed and are not getting the advertised speeds or the installation doesn't look correct to you, please PM me.
John

[Bilyclub]

Anybody having trouble with 2.4 stuff like light bulbs and cameras. I’ve had Quantum for a month and my devices outdoor were pretty solid with my router, but not so much with the Quantum router. I have the Quantum WiFi 7 currently running. Switching locations didn’t help. Might try installing the router up high on the wall.

[jrref]

Originally Posted by Bilyclub

Anybody having trouble with 2.4 stuff like light bulbs and cameras. I’ve had Quantum for a month and my devices outdoor were pretty solid with my router, but not so much with the Quantum router. I have the Quantum WiFi 7 currently running. Switching locations didn’t help. Might try installing the router up high on the wall.

Just to clarify, the white SmartNid which is the Optical Network Terminator And the Router should be located in the data cabinet in the garage. The main WiFi pod is the white square thin box hard wired to it. Where is this main WiFi Pod located? And do you have a 2nd smaller box which is a remote WiFi Pod?

[jrref]

If you want to learn more about Quantum Fiber check out their web site. Get Blazing Fast Fiber Internet for Your Home or Business
Its slow but loaded with good information if you are thinking about it.

For $35/month, if you can get the service, you can't go wrong. So many people here in Osceola Hills and the surrounding Villages have been signing up that they had to expand capacity here.

[Packer Fan]

Exceptional article, thank you. I am having this installed on Dec 26, so it is timely. I do have a few questions. We only have the correct ports in the kitchen and one bedroom in a Jasmine so NOT central, especially when I want good WIFI out on the Birdcage to the far corner of the house. I would much prefer the main pod in the living room in the center of the house. Will they be able to run a port there? Should I push them to or just accept the kitchen?

Also - Since all our Cell phones (Google Pixel 8 and 9 Pro XL) have WIFI 7 capability and I want them to be able to use it in the birdcage, will they check for that or allow us to? I am guessing we are going to need a satelite out there in the Lanai, but how will I know?

Last- should I be pushing him to activate the ethernet port in the bedroom (my office) so I can hard wire my desktop computer and home cloud, etc? What does he need to put there for me to do that? Would like highest speeds in there....

Any advice is appreciated. Glad I am getting rid of my $81 a month Xfinity 200 service for almost a Gig of fiber!

[brewbob]

Since this thread seems to be active...Im posting my recent ordeal with Quantum fiber. 3 weeks ago inet went out at approx 2am. Tech came out and replaced modem. All was well until next Monday inet died again around 2am. Got a second tech out (always seems to be 3 days later) and replaced the router. Didnt work. Replaced 3 routers and no joy. He did talk with support tech(in Philippines of course) and they still could not resolve inet issue. Tech left and said maybe inet would come back on, inet came back on that afternoon. So was good until this morning around 2am...no inet. Of course I did all the usual unplug power stuff. No joy! Everything looks fine from the support end. Internal wifi is fine...just no connection to inet. The fact that the inet drops out at 2am surely is a clue. I have devices that logs data to inet...thats how I know when the inet connection fails.

Modem and router show green lights.

The wifi is fine....but no inet. Could it be the router? Should I buy my own router? Will that fix the problem?

I live in village of Fernandina. Curious if anyone else is having similar issues. This 3 week issue is getting old. BTW Im posting this via mobile hotspot.

[brewbob]

Originally Posted by brewbob

Since this thread seems to be active...Im posting my recent ordeal with Quantum fiber. 3 weeks ago inet went out at approx 2am. Tech came out and replaced modem. All was well until next Monday inet died again around 2am. Got a second tech out (always seems to be 3 days later) and replaced the router. Didnt work. Replaced 3 routers and no joy. He did talk with support tech(in Philippines of course) and they still could not resolve inet issue. Tech left and said maybe inet would come back on, inet came back on that afternoon. So was good until this morning around 2am...no inet. Of course I did all the usual unplug power stuff. No joy! Everything looks fine from the support end. Internal wifi is fine...just no connection to inet. The fact that the inet drops out at 2am surely is a clue. I have devices that logs data to inet...thats how I know when the inet connection fails.

Modem and router show green lights.

The wifi is fine....but no inet. Could it be the router? Should I buy my own router? Will that fix the problem?

I live in village of Fernandina. Curious if anyone else is having similar issues. This 3 week issue is getting old. BTW Im posting this via mobile hotspot.

This is too funny!

I remembered I had several old Asus routers I brought here when I moved to the villages. These old asus routers are running Fresh Tomato. I had 4 of them in a network before I moved here.

I removed the quantum router and replaced with the asus router and it connected to the quantum modem and inet is working fine! Speed is a 100 up and down...but at least its working!

Im going to purchase a mesh network from amazon today. Seems the quantum routers are trash!

[jrref]

Originally Posted by brewbob

Since this thread seems to be active...Im posting my recent ordeal with Quantum fiber. 3 weeks ago inet went out at approx 2am. Tech came out and replaced modem. All was well until next Monday inet died again around 2am. Got a second tech out (always seems to be 3 days later) and replaced the router. Didnt work. Replaced 3 routers and no joy. He did talk with support tech(in Philippines of course) and they still could not resolve inet issue. Tech left and said maybe inet would come back on, inet came back on that afternoon. So was good until this morning around 2am...no inet. Of course I did all the usual unplug power stuff. No joy! Everything looks fine from the support end. Internal wifi is fine...just no connection to inet. The fact that the inet drops out at 2am surely is a clue. I have devices that logs data to inet...thats how I know when the inet connection fails.

Modem and router show green lights.

The wifi is fine....but no inet. Could it be the router? Should I buy my own router? Will that fix the problem?

I live in village of Fernandina. Curious if anyone else is having similar issues. This 3 week issue is getting old. BTW Im posting this via mobile hotspot.

This is odd. First you don't have a modem, that's cable. The white box in your data cabinet is called a SmartNid which is an optical network terminator and router. When the router boots, The light should go from Red to flashing blue to solid green. The fact that your router light is green means the router believes it's connected to the internet. If it were not, the light would remain flashing blue.

You are correct, the fact that it fails at 2am is not a coincidence. Something is happening back in Quantums network. Getting your own router will not help.

I just want to make sure, when checking for the internet you are plugging your laptop or whatever device into one of the ethernet ports on the SmartNid in order to isolate the rest of the system?

If so, I would call Quantum support today and tell them what's been going on and tell them you want to be put on a "different DNS" server. Back at Quantum, each customer is on a specific server and it's possible the one you are on is overloaded and you are getting what we call a "stale IP address".

The fact that they replaced the SmartNid several times means it's not the hardware.

I would be happy to talk to you to help troubleshoot this.

[jrref]

Originally Posted by Packer Fan

Exceptional article, thank you. I am having this installed on Dec 26, so it is timely. I do have a few questions. We only have the correct ports in the kitchen and one bedroom in a Jasmine so NOT central, especially when I want good WIFI out on the Birdcage to the far corner of the house. I would much prefer the main pod in the living room in the center of the house. Will they be able to run a port there? Should I push them to or just accept the kitchen?

Also - Since all our Cell phones (Google Pixel 8 and 9 Pro XL) have WIFI 7 capability and I want them to be able to use it in the birdcage, will they check for that or allow us to? I am guessing we are going to need a satelite out there in the Lanai, but how will I know?

Last- should I be pushing him to activate the ethernet port in the bedroom (my office) so I can hard wire my desktop computer and home cloud, etc? What does he need to put there for me to do that? Would like highest speeds in there....

Any advice is appreciated. Glad I am getting rid of my $81 a month Xfinity 200 service for almost a Gig of fiber!

Based on your information, your best choice is to have the tech activate the ethernet jack in the kitchen. You can have him install the main Wifi pod under the cabinet near the jack. There should be enough room even though you probably have under counter lights. The other option is to instal the main pod at the top of the kitchen cabinet but that means drilling a hole to get the ethernet wire through the cabinet to the top. They will not run another new port to the living room because this involves going into the attic and running a line. If you want this you will need to call an electrician such as Galaxy Home Solutions but the install in the kitchen should be fine. I've done several of these without issue. If you can get him to install the main WiFi hub under the counter, I can come by and "clean up" the wiring if needed.

As far as the Lanai, ask them to install a remote wifi pod that you can plug in anywhere near the lanai so you have good coverage there.

[jrref]

Originally Posted by jrref

This is odd. First you don't have a modem, that's cable. The white box in your data cabinet is called a SmartNid which is an optical network terminator and router. When the router boots, The light should go from Red to flashing blue to solid green. The fact that your router light is green means the router believes it's connected to the internet. If it were not, the light would remain flashing blue.

You are correct, the fact that it fails at 2am is not a coincidence. Something is happening back in Quantums network. Getting your own router will not help.

I just want to make sure, when checking for the internet you are plugging your laptop or whatever device into one of the ethernet ports on the SmartNid in order to isolate the rest of the system?

If so, I would call Quantum support today and tell them what's been going on and tell them you want to be put on a "different DNS" server. Back at Quantum, each customer is on a specific server and it's possible the one you are on is overloaded and you are getting what we call a "stale IP address".

The fact that they replaced the SmartNid several times means it's not the hardware.

I would be happy to talk to you to help troubleshoot this.

UPDATE: So Bob was nice enough to let me come over to his house to see what was going on with his situation.

I first checked the Quantum installation and everything seemed fine. I also used my ethernet cable tester to double check the hard wired ethernet connecton from the SmartNitd in the garage to the Main WiFi pod in the kitchen. Again, everything was fine. Bob also had an old Asus wifi/router connected in place of the Quantum Wifi pods and everything was working.

So after disconnecting the old Asus Wifi/Router and reconnecting the Main and remote Quantum WiFi Pods, we were getting WiFi internet on our phones but all the other devices, laptops, etc in Bob's home had a WiFi connection but No Internet.

At this point I was concerned that the 2.4 and 5 Ghz Wifi bands on the Quantum pods were turned off since our phones that were connecting were using the 6 Ghz band. So I looked at the Quantum App on Bob's phone and eventually found that he had the parental controls turned On for all his devices which is why he was loosing internet, but not WiFi on a schedule. The minute I deleted the parental control profiles, everything started working.

This was an interesting learning that I wanted to share with everyone since in all my time, I've never seen anything like this issue. We have no idea how the parental controls could have been set up but they were.

Bob want's to see if the problem re-occurs but I'm confident the problem is solved.

[brewbob]

Originally Posted by jrref

UPDATE: So Bob was nice enough to let me come over to his house to see what was going on with his situation.

I first checked the Quantum installation and everything seemed fine. I also used my ethernet cable tester to double check the hard wired ethernet connecton from the SmartNitd in the garage to the Main WiFi pod in the kitchen. Again, everything was fine. Bob also had an old Asus wifi/router connected in place of the Quantum Wifi pods and everything was working.

So after disconnecting the old Asus Wifi/Router and reconnecting the Main and remote Quantum WiFi Pods, we were getting WiFi internet on our phones but all the other devices, laptops, etc in Bob's home had a WiFi connection but No Internet.

At this point I was concerned that the 2.4 and 5 Ghz Wifi bands on the Quantum pods were turned off since our phones that were connecting were using the 6 Ghz band. So I looked at the Quantum App on Bob's phone and eventually found that he had the parental controls turned On for all his devices which is why he was loosing internet, but not WiFi on a schedule. The minute I deleted the parental control profiles, everything started working.

This was an interesting learning that I wanted to share with everyone since in all my time, I've never seen anything like this issue. We have no idea how the parental controls could have been set up but they were.

Bob want's to see if the problem re-occurs but I'm confident the problem is solved.

All is working well this morning. John(jrref) found and solved the problem. I have no idea how the parental stuff was turned on. John was very generous with his time to solve this problem. I dont think 100 calls or visits from Quantum support could have found this problem. We are very lucky to have someone with his skills and generosity to help us here in TV.

Merry Christmas to you John. You gave me a great birthday present as today is my birthday and saved my the cost of buying another mesh system.

Cheers
Bob

[jrref]

Originally Posted by brewbob

All is working well this morning. John(jrref) found and solved the problem. I have no idea how the parental stuff was turned on. John was very generous with his time to solve this problem. I dont think 100 calls or visits from Quantum support could have found this problem. We are very lucky to have someone with his skills and generosity to help us here in TV.

Merry Christmas to you John. You gave me a great birthday present as today is my birthday and saved my the cost of buying another mesh system.

Cheers
Bob

Happy Birthday and Merry Christmas to you Bob and thanks for the kind words.

Investigating and solving these internet issues involves a lot of "detective work" and can be fun, for me, at least. I know most of the Quantum techs who work in this area of the Villages and I'm surprised that none of the several who were out to your home were able to diagnose this problem. I have to admit, I've never see your issue especially here in the Villages since no one has teenagers in the home where we would potentially need to use the parental controls in the router and my guess that's what threw them off the trail.

As we discussed, although I'm retired, I do sign-up my friends, neighbors and any referrals I get for Quantum Fiber here in the Villages. They have a referral program where we both get $100 for signing up. In return, I go to home and configure the data cabinet to accept the Quantum SmartNid, instruct the homeowner what to tell the installer for the best installation locations and am available after the install to troubleshoot any issues or answer any questions that might arise. This "service" usually makes the process go smooth and without issue.

I'm looking forward for the next challenge so if anyone is having issues, please post them here.

[MorTech]

What's strange is pulling a cat5 cable to the living room jack was an OPTION when you spec your own home. It should have always been a standard feature. I luckily checked that box when spec'ing my home. The placement of the cable modem router is near the center of the house so I have entire home coverage (and then some) at 5ghz WiFi 6. I still use 25 dollar a month cable modem from Xfinity (80mbs) but will probably go with Quantum Fiber when a PFL sale happens.

Do you recommend putting the NID in bridge mode or my WiFi 7 router in AP mode?

[jrref]

Originally Posted by MorTech

What's strange is pulling a cat5 cable to the living room jack was an OPTION when you spec your own home. It should have always been a standard feature. I luckily checked that box when spec'ing my home. The placement of the cable modem router is near the center of the house so I have entire home coverage (and then some) at 5ghz WiFi 6. I still use 25 dollar a month cable modem from Xfinity (80mbs) but will probably go with Quantum Fiber when a PFL sale happens.

Do you recommend putting the NID in bridge mode or my WiFi 7 router in AP mode?

I logged into my SmartNid and put it in Transparent Bypass Mode and use my Orbi WiFi 7 router to do the routing. The firmware on the Quantum SmartNid was fixed so this now works. The only difference is the light on the SmartNid will be white instead of Green. The router in the SmartNid is actually very good and gives you lots of control but my feeling is using your own router is probably best since you are in control and can either call the company or google the web to find out any information if needed. Also your router will probably be better. Quantum router support is OK but they are not going to give you much information. Congratulations on having the Ethernet cable installed behind the TV in the living room. Until recently they installed cable outlets and installed cat5 wire for phones. Fortunately they used cat5 and the right connectors so they could be repurposed for Ethernet. Always check the socket wiring because they only wired 4 of the 8 wires.

[MorTech]

Originally Posted by jrref

I logged into my SmartNid and put it in Transparent Bypass Mode and use my Orbi WiFi 7 router to do the routing. The firmware on the Quantum SmartNid was fixed so this now works. The only difference is the light on the SmartNid will be white instead of Green. The router in the SmartNid is actually very good and gives you lots of control but my feeling is using your own router is probably best since you are in control and can either call the company or google the web to find out any information if needed. Also your router will probably be better. Quantum router support is OK but they are not going to give you much information. Congratulations on having the Ethernet cable installed behind the TV in the living room. Until recently they installed cable outlets and installed cat5 wire for phones. Fortunately they used cat5 and the right connectors so they could be repurposed for Ethernet. Always check the socket wiring because they only wired 4 of the 8 wires.

Thank you for this! You are most helpful!

Yeah...The option was for a phone line jack to be installed in the living room...that was literally an option on the home spec sheet that probably not many people checked. They wired 4 wires of the cat5 8-wire at the phone jacks and in the white cabinet.

I wonder if the cat5 they pulled will handle 10gbs at that length...I guess it really doesn't matter.

Always remember - When you can't figure it out, "Factory Reset" is your friend