[newgirl]

Originally Posted by GoRedSox!

We have Quantum and you are getting a slightly better deal than me. I am paying $45 flat and it has worked perfectly for us. Very reliable and speedy. They have an app for your phone that has a lot of information, like what devices are connected, speed test, and more.

I am paying $50. When did you sign up with them to get lower prices?

[jrref]

Originally Posted by pcntech

See this article: https://www.**************.com/2024/...-installation/

I was surprised in my brand new house in 2022 by Sawgrass Grove, that Fiber was not already in place. I have Spectrum and only outages have been planned work at like 2:00am.

Out of the cable companies available to us here in the Villages, Spectrum is probably the most reliable and best company to deal with. But it's still a cable company subject to ever increasing franchise fees for TV content.

[stat444]

Originally Posted by retiredguy123

Why should I care about fiber? I have Xfinity COAX internet and get 1200 mbps. Is fiber really better than COAX?

What your upload speed 40 ?? fibre optics is 940 up and 940 down. Now they have 2 gig speed too.

[dadspet]

Woke up this morning and found out I had no internet service my home phone wasn't working no internet no TV. Called quantum fiber they couldn't fix my issue and said they were going to set up a technician to come. Got a text message , they won't come until the 26th which is 3 days. After significant complaining I got no place. So this is what you can expect for customer service for quantum

[jrref]

Originally Posted by dadspet

Woke up this morning and found out I had no internet service my home phone wasn't working no internet no TV. Called quantum fiber they couldn't fix my issue and said they were going to set up a technician to come. Got a text message , they won't come until the 26th which is 3 days. After significant complaining I got no place. So this is what you can expect for customer service for quantum

They usually can get a tech to the house within a day or two depending on when you call. My guess is Christmas is delaying getting to you. This is not much different than with the cable companies.

Do you have the White SmartNid installed in the garage? If so, can you tell us what color the light is? Also, since you have no service, you might want to try a hard reset. You do this by taking a paper clip and depressing the small Reset button on the SmartNid for 20 seconds. When you release it, the light will appear orange/yellow, then go red, then flashing blue then green. The reset button is next to the power plug on the side of the SmartNid. Once I woke up with the same problem and this fixed the problem. Couldn't hurt to try.

[DALEPQ]

Have Quantum nearly 2 years. Works fine, no issues, $35. per month.