[retiredguy123]

Originally Posted by Jolson

Have you spoken to your credit card company? Or are you just assuming it’s too late to dispute? Give them a call and see what they say. It certainly can’t hurt.

I agree that it can't hurt, but the Federal law on credit card disputes only allows 60 days to dispute a charge. The 60 days starts from the date of the bank statement.

[coconutmama]

Originally Posted by Mleeja

I had no problems getting refunds for a couple of cancelled shows. The refund showed up on my credit card within a couple of days.

I think our credit card refunds took maybe 3 weeks, but we canceled in August for this show. Was very satisfied with the process.

[meridian5850]

Originally Posted by EdFNJ

Anyone else having a problem getting a refund on a cancelled show from Villages Box Office? Bought tickets for QUEEN back in December and it was rescheduled twice before it finally got cancelled. I spoke with someone there a couple weeks ago and he said he was issuing a credit as we spoke. Nothing yet, over 2 weeks. I called them yesterday and they said it takes ONE MONTH to get a refund on your card which is absurd and not true assuming they actually issued the credit. They also told me they can't even check on it for a month. Been 9 months so I can no longer dispute it with my bank should it drag on much longer. It was for a lot of tickets so it wasn't a small amount. They managed to charge me in 48hrs last December four months before the show was scheduled.

I have a friend that works at the box office at the Savannah Center. With everything that's been cancelled/rescheduled, she spends her day making phone calls to ticketholders asking if they want a refund or a credit applied to future concerts. You could always go and have it taken care of in person. No waiting.

[Marty94]

I had tickets to Queen as well. When they announced the cancellation, they sent me an email that offered the option to keep my ticket for the rescheduled date or get a refund. I opted for the refund. The total amount was credited in a few days; it was the first week of May. It may be because I have an account with them and periodically get emails about upcoming shows, etc., but overall it was quite easy.

[Topspinmo]

Originally Posted by EdFNJ

Really? Seriously? MOST just let it go? I'd love to see those statistics. Do you mean take the $$ loss or just patiently wait forever or even never? Even if it was 1 ticket no way I am going to donate my cost to them! They certainly aren't a non-profit organization. If it was a local Villages group putting on a show in a rec center for a couple bucks I wouldn't care but as much as I "appreciate" them Mr. Morse & Family don't need my donation to put food on their plate!

Yes, seriously.

[StevieB]

We had no problem getting a full refund for our tickets for shows we missed. I did go to the box office and they promptly and professional refunded my money. They were very helpful and pleasant. Sorry you are having a issue.

[charlieo1126@gmail.com]

I waited about a month then called and my refunds for a number of seats was on my next credit card statement

[Dana1963]

Originally Posted by EdFNJ

Anyone else having a problem getting a refund on a cancelled show from Villages Box Office? Bought tickets for QUEEN back in December and it was rescheduled twice before it finally got cancelled. I spoke with someone there a couple weeks ago and he said he was issuing a credit as we spoke. Nothing yet, over 2 weeks. I called them yesterday and they said it takes ONE MONTH to get a refund on your card which is absurd and not true assuming they actually issued the credit. They also told me they can't even check on it for a month. Been 9 months so I can no longer dispute it with my bank should it drag on much longer. It was for a lot of tickets so it wasn't a small amount. They managed to charge me in 48hrs last December four months before the show was scheduled.

From THE BOX OFFICE WEBSITE.
Conditions of Sale
All sales are final. No refunds in part or in full. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.). Exchanges, when permitted, are subject to a service fee due upon exchange

[Cosset]

I am still waiting for my refund !

[Sherrilee]

I am also waiting for queen refund. I did get a call awhile ago that it was cancelled .. I will wait a couple weeks more but have seen nothing refunded and it’s so difficult getting any help on phone with this virus issue. Wish we could have socially distance and listen to them - but they probably won’t get enough pay to do the show! Have seen the real queen and many Wanna bees. Just love them!!!

[EdFNJ]

Originally Posted by Jolson

Have you spoken to your credit card company? Or are you just assuming it’s too late to dispute? Give them a call and see what they say. It certainly can’t hurt.

After about 45 minutes to get thru I was told I should wait because they can't legally help me since it's been so long. They did say they have a "covid related" CS dept and they might be able to help. I am going to give them the rest of this week (will be 3+ weeks) and then see if I can take it any further.

[EdFNJ]

Originally Posted by meridian5850

I have a friend that works at the box office at the Savannah Center. With everything that's been cancelled/rescheduled, she spends her day making phone calls to ticketholders asking if they want a refund or a credit applied to future concerts. You could always go and have it taken care of in person. No waiting.

They could only do what calling in did which was request a credit. which WAS allegedly taken care of 2+ weeks ago but I haven't got my ~$200 refund to my card. They claim that since the credit "was issued" (they have no way to confirm that "fact") I'd have to wait 30 days.

[EdFNJ]

Originally Posted by Dana1963

From THE BOX OFFICE WEBSITE.
Conditions of Sale
All sales are final. No refunds in part or in full. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.). Exchanges, when permitted, are subject to a service fee due upon exchange

Good luck to them if the do not refund fully since THEY cancelled. Don't give a sh1t what that absurd disclaimer says. They ain't got a chance in h3ll to keep 1 penny of what I paid. I highly doubt they would pull a stunt like that.

[OrangeBlossomBaby]

I think (I don't know, I just think, based on observation) that the Villages (and municipal offices such as the tax collector and the drivers license office) uses antiquated third-party credit transaction systems. I mean - you have to pay extra to use your credit card at the DMV? Imagine the red tape involved in having to issue a credit that way. The company has to inform the third party company that a credit is due. Then the third party has to check with its systems to ensure that the request is legit. Then the third party has to get in touch with whatever department in their company handles reverse credits. Then that department gets to search for your bank, and they probably do this all with a rotary phone.

I exaggerate. But I'm guessing I'm not all that far off from the truth.

[ronharvey2]

We had tickets to like 4 shows when everything shut down. I didn't call for about a month and had no problem with CC credits.