[Dr Winston O Boogie jr]

Originally Posted by Stu from NYC

We wanted to purchase a combo air fryer, grill, broiler, toaster etc. Best price by far was Sams but knew we would find nobody to answer any questions.

If we needed help would have gone elsewhere to purchase it and know we would have to pay more.

What kind of questions did you need answered? Pretty much everything you need to know about a product is available either on the box on on a website.

You may go somewhere else and pay more to have some minimum wage flunky tell you things about a product that he knows nothing about.

[Dr Winston O Boogie jr]

Originally Posted by jimchristie

We love the upgraded membership and have had none of these problems. We use the scan and go app on our cell phone and don't have to stand in any checkout lines. Judging from the massive crowd of shoppers
that are almost always there, this store isn't going out of business anytime soon.

Are you talking about Sam's Club? I had no idea they had such an app. How do you show your receipt when leaving the store?

[OrangeBlossomBaby]

Originally Posted by Dr Winston O Boogie jr

Are you talking about Sam's Club? I had no idea they had such an app. How do you show your receipt when leaving the store?

It's on your app.

[Stu from NYC]

Originally Posted by Dr Winston O Boogie jr

What kind of questions did you need answered? Pretty much everything you need to know about a product is available either on the box on on a website.

You may go somewhere else and pay more to have some minimum wage flunky tell you things about a product that he knows nothing about.

Actually we did get the info we wanted from the box.

The trick was thru trial and error learning how to use it. The more we learn how to use it the happier we are with it.

For example thought that broiling was the best way to make burgers on it. Turned out using the grill gave us much better results.

[Chellybean]

Originally Posted by Chellybean

Sam's Store on 441 by Homedepot

Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!

In all fairness I need to update this post.
The General Manager at that store "Milly" reached out to me and is trying to fix the problems and seems to care about what is happening to the store. I did have a long conversation with her about all the issues.
The problem still remains is corporate America dictates the hours and employees she is allowed to service the store with.
As we have said in this forum, the Corporate bean counters need to get away from there excel spreadsheets and get down on the frontline to make these stores run better and get the input from the GM's to find out what they need. I am told she is trying to make things better at the store and will read this forum to get her feedback.
Lets just hope she can make a difference!

[photo1902]

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[dlsgrafton]

Plus so many customers not wearing masks.

[Northerner52]

CS is worse at all retail stores. Probably going to get still worse than better everywhere. On the COSTCO location rumors. Two Westley Chapel Costco employees told me they were told by company folks they were looking for land between Ocala and here but closer to The Villages. Makes more sense than being in a retirement community and they better have a large hearing aid department!!!!

[charlieo1126@gmail.com]

Maybe those are the 2 people who I talked with , they have a cousin who is close to a guy whose brother knows the wife of the lawn guy who mows for a very high management person for Sam’s , it has to be true