[La lamy]

They had to change the line to the street when I got that notice. I too was wondering why they needed to, since all seemed fine, but it's something they do to prevent issues.

[Paula]

Check if the phone number in the email is the same as the actual Spectrum number. At any rate if you do call, call the number you actually have, and don't reply to the email.

[sarvbill]

Originally Posted by bobeaston

Have any of you experienced this? What should I expect?

I received email from Spectrum notifying me ...
"We've identified an issue that's likely to affect your service. While you may not be experiencing it now, a future service disruption can be avoided if you schedule an appointment today."

The only Spectrum service I use is Internet and it is working just fine. If you have had these visits:
- Why did the visit?
- What did they do?

I got the same notification a month or so ago. They came out and checked all the wiring and connections, and ended up replacing the cable from the box to the house as the cable had degraded over time. So yes, legit and they resolved what may have been a future problem.

[midiwiz]

Originally Posted by bobeaston

My questions aren't about legitimacy. There's enough evidence in the emails and web pages to assure me the request is actually from Spectrum.

Read again, and you'll see my questions are about what they actually do.

I think you need to take another look. For no reason would they ever have to do that. All equipment is backwards compatible, also any email can look like it's real and not be. This is why you call Spectrum. In my 48 years of IT cyber security I find that most people have no idea what to look for and how to truly figure out if it's real or not.

When you call them - IF it's real they will tell you exactly what they intend to do. otherwise you wasted a post!

[HJBeck]

Sounds suspicious.

[Topspinmo]

Originally Posted by mike234

contact the sheriff, and have them waiting if they show up? defiantly a scam

Right, like they don’t have nothing to do.

[Topspinmo]

Originally Posted by bobeaston

Have any of you experienced this? What should I expect?

I received email from Spectrum notifying me ...
"We've identified an issue that's likely to affect your service. While you may not be experiencing it now, a future service disruption can be avoided if you schedule an appointment today."

The only Spectrum service I use is Internet and it is working just fine. If you have had these visits:
- Why did the visit?
- What did they do?

I just delete it, when it fails then i’d call them.

Try calling the number on your bill and ask them what they are going to do while at your home. Don't settle for "Check the hardware". Their email sounds like there is something specific they are trying to do to avoid an outage. Don't settle for anything but a specific answer. Hope it helps.

Originally Posted by bobeaston

Have any of you experienced this? What should I expect?

I received email from Spectrum notifying me ...
"We've identified an issue that's likely to affect your service. While you may not be experiencing it now, a future service disruption can be avoided if you schedule an appointment today."

The only Spectrum service I use is Internet and it is working just fine. If you have had these visits:
- Why did the visit?
- What did they do?

[Brighthouse]

It is 100 percent legit. I have friends and family that both work for Spectrum. Spectrum does check your signal every so often, and unlike Xfinity, they fix a problem before it becomes big. No scam going on. If you do not want them in your house, then just wait till it breaks on a Saturday evening when you have a house full of guest and then call them then to see when they can come out.

[Two Bills]

Originally Posted by Topspinmo

I just delete it, when it fails then i’d call them.

And complain they should have sorted it sooner?