[2newyorkers]

We have a 2021 Samsung TV and our WIFI company is Infinity. Yesterday when we turned off the TV using the Samsung remote it would turn off then turn on with a polka dot screen. This repeats itself with a TX11S connect and disconnect constantly repeating itself. We have tried unplugging both the TV and cable box but that only works till we turn off the TV again. Anyone have any ideas on how to fix our possessed TV?
Thank you.

[retiredguy123]

Not sure I understand your explanation. But, typically, you would use the Xfinity on-screen menu to pair the Xfinity remote to your Samsung TV. That will allow you to turn the TV on and off and control the volume using only the Xfinity remote. You shouldn't need to use the Samsung remote at all for most normal operations. The cable box should be left "on" all the time.

[Stu from NYC]

Contact Seances are us.

[Pinball wizard]

It could just be a faulty remote. As suggested above, try using the xfinity remote and take the batteries out of the samsung remote. See if that fixes the issue.

[Babubhat]

Can also try xfinity app

[Mortal1]

Originally Posted by Stu from NYC

Contact Seances are us.

someone trying to be funny when a serious response is needed. IMO it is not funny and no I don't take myself too seriously, but I don't think being the class clown all the time is appropriate.

Sometimes a smart arse response is just that.

[Kenswing]

You don't happen to have Alexa or any of those other home automation devices do you? Had a neighbor that just about anytime he said something his TV would go on or off.

[Papa_lecki]

Bet its the remote. Try looking at the settings or resetting the remote

Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment

[2newyorkers]

Thank you everyone for your suggestions. Our remote is solar so no batteries.

[dewilson58]

I have a 2021 as well.
Have you done software updates??
Have you let Samsung Support take control of your TV remotely to view it?

Jus a couple thoughts

[OrangeBlossomBaby]

Your solar remote absolutely has a battery. It has to be charged. You can charge it either by turning the remote upside down on a flat surface so the solar cell on the back can collect energy from room lights or sunlight, OR you can use the USB-C charging cable to connect with a USB charger.

How to pair and charge your new 2021 solar Smart remote | Samsung US - YouTube

[DAVES]

Originally Posted by 2newyorkers

We have a 2021 Samsung TV and our WIFI company is Infinity. Yesterday when we turned off the TV using the Samsung remote it would turn off then turn on with a polka dot screen. This repeats itself with a TX11S connect and disconnect constantly repeating itself. We have tried unplugging both the TV and cable box but that only works till we turn off the TV again. Anyone have any ideas on how to fix our possessed TV?
Thank you.

We also have infinity. May not be your problem but we were using the TV remote and the infinity remote and having strange issues. We called infinity, they adjusted it for us remotely so it is all on the infinity remote and it solved the problems.

There is of course a possibility your TV has failed. Electronic wiz bangs can fail when new. If, you have another TV that you know is OK, you can switch them and see if it solves the problem.

[tophcfa]

Gremlins

[DAVES]

Originally Posted by 2newyorkers

Thank you everyone for your suggestions. Our remote is solar so no batteries.

Solar remote? What will they come up with next? First of all we keep the remote in a draw. Also our bedrooms and living-room where the TVs are have blinds or shades. I doubt enough light would hit a remote to charge it. LED lights? Not all LED lights and solar cells are compatible.

[Number 10 GI]

A few nights ago at 3 AM, while I was asleep, our TV turned on. It startled me because my wife who sometimes gets up in the early AM hours and watches television wasn't at home, she had been in the hospital for 3 days already. The program that was on was the channel I was watching when I went to bed. In the morning when I got up and turned on the TV it was on a different channel. We have a Samsung TV and Xfinity. This happened once before in the middle of the day.
Freaked me out a bit to wake up to voices in the living room when there shouldn't be anyone. I did investigate with gun in hand, glad nothing serious was happening.