[EdFNJ]

Originally Posted by OrangeBlossomBaby

It sounds to me like Michael just had one of "those days" at UPS. Lines will never go any faster than the slowest person ahead of you. You can have 20 people in line, and none of them need anything "special," they're all paying exact change or a "good" credit card, the packaging is perfect, and all is well - and 20 people will be in and out in 25 minutes.

You can also have three people in line, but the guy at the counter had problems sealing his packaging and refuses to leave the line to fix it and wants tape so he can fix it right there. Then he forgets to fill out the form, so the counter clerk has to do it for him. Then he realizes he had the zip code wrong, and has to do it over again. Then the customer complains about the price until he realizes he asked for the wrong type of shipment, and has to fill it all over again - again. Then his credit card wasn't a credit card at all, it was a debit card and he doesn't remember his PIN. So he has to fish out the right card, and has trouble finding it, because he put it in the other pocket when he paid for something at the supermarket an hour ago.


Meanwhile - the line is getting longer and longer and longer, and that one guy behind the customer at the counter has already waited 15 minutes.

Turns out the guy at the back of this new line that exists because the first guy had all these problems, will discover that 3 other people in line ahead of him will need special care - so HIS wait will now be 45 minutes to an hour.


It happens. It's not a daily occurrence, but it does happen.

. It is a daily occurrance there (466A). The UPS Store in Pinellas Plaza (466A) is like that 75% of the time virtually every day, This was from the manager. Go on a Sunday. NEVER anyone there on Sunday. They are open short hours though. Or go on 441 to UPS Store, or drop your UPS package at Safe Ship in Colony (but they don't take Amazon scan bars only UPS labels) and they will give a drop off receipt as well.

Amazon will be (already are in many cases) charging for returns dropped a UPS Store (but not a Kohl's). Maybe that will shorten the lines.

Amazon charging for UPS returns: New fee applied for some customers

[Licorice2335]

Try going back to doing all your shopping at a brick and mortar store. See how many miles you put on your vehicle, how many stores you have to check, how many trips it takes, how much of a selection you have and how much time you spend. Maybe 10x as much time expended.

I will gladly stand in line and talk to others while being impressed with the service at the store

[EdFNJ]

Originally Posted by Licorice2335

Try going back to doing all your shopping at a brick and mortar store. See how many miles you put on your vehicle, how many stores you have to check, how many trips it takes, how much of a selection you have and how much time you spend. Maybe 10x as much time expended.

I will gladly stand in line and talk to others while being impressed with the service at the store

You must be very easy to please. I don't consider scanning a barcode or charging $6 to fax one page as either good or bad service. Just takes a short arm motion. It's what they are paid to do. Which UPS store do you work in? Pinellas? I managed a The UPS Store in NJ for almost 5 years while waiting for my wife to retire but that goes back a lot of years. I think the AMAZON scan code label drop off killed their "impressive service" especially at that location. We (our store) used to get 75cents for each prepaid label we scanned back then. You have to wait on line for 30 minutes baking in the sun to do ANY business at that store due to the myriad of Amazon dropoffs. They need to setup a outdoor lounge and sell beer there for those in line. 441 UPS Store has no such problems. 3 minutes further drive for me but well worth it. I'm there and back home in less time than waiting at Pinellas location and I am right by 466A.

Welcome to TOTV and congrats on your first post!

EDIT: And I agree about shopping at B&M stores. Just ain't worth it in MOST CASES these days when you can have something dropped at your door in 24-48hrs or sometimes even less. You get as much service at a B&M store as you do online .... which is virtually none at either one which is the same reason that standing in line in the hot sun at Pinellas UPS Store for 20-30 minutes is waste of time and energy

[jpvillager]

Take it to Kohls.