[Michael 61]

Originally Posted by Nell57

Keep us updated…..we are interested in finding out how this is resolved.
Everytime you talk to warranty, mention that you post regularly on TOTV and the community is following your experiences.
Documenting all your conversations is a great idea.
People on NEXTDOOR might also have some relevant advice for you.

Thanks - I will - and I’ll update this thread with status

[Nevinator]

Start taking photos and date them. Document all calls (time/date/who contacted, their position) and summary of call. Follow up with confirmation emails of call specifics. Best be prepared and not needed as opposed to not having an audit trail.

[Bogie Shooter]

Some good advice.

But Warranty rep hasn’t responded yet, and some TOTV posters want to call in the calvery.

[Two Bills]

Originally Posted by Bogie Shooter

Some good advice.

But Warranty rep hasn’t responded yet, and some TOTV posters want to call in the calvery.

Others will get cross!

[asianthree]

We always wait 1 year 7 days, before we make any changes or improvements to a new house here. That way warranty and contractors can’t say that’s why there is a problem.

[C. C. Rider]

A few months ago, I looked at the water meter location in my front yard (not in TV) and it was completely covered with water. I called the water company. They came out and located a leak on THEIR side of the meter. They repaired it and apologized for the inconvenience.

My suggestion is to look at your water meter dial and see if that little needle/pointer is moving. If it is, then there is water running through the meter. If you are not deliberately running water somewhere while the needle is moving, then you have a water leak somewhere.

Another thing you can do that will take a little effort is to start digging in the wettest spot and then follow the water. You'll quickly discover the direction it is coming from by continuing to dig toward the wettest area. Good luck.

[SusanStCatherine]

Originally Posted by Bogie Shooter

Some good advice.

But Warranty rep hasn’t responded yet, and some TOTV posters want to call in the calvery.

Warranty stalled us on many issues. They had the one year clock run out so they could say it's too late. Many unreturned phone calls from their subs. They turn it around and say we didn't return calls. We have documentation we called, but it doesn't matter. That first year is crucial - keep on them non-stop daily, the clock is ticking.

The statement that "as long as it's reported in the first year it is covered by warranty" is propoganda spread by sales.

Good luck!

[SusanStCatherine]

Originally Posted by Notsocrates

Consult a lawyer to conserve your options before your warranty expires.

Good advice to consult an attorney. However, do not threaten The Villages with legal action nor even mention you are obtaining legal counsel. If you do, they will probably stop working with you and won't even respond.

[asianthree]

Originally Posted by Nell57

Keep us updated…..we are interested in finding out how this is resolved.
Everytime you talk to warranty, mention that you post regularly on TOTV and the community is following your experiences.
Documenting all your conversations is a great idea.
People on NEXTDOOR might also have some relevant advice for you.

The person who you speak with in the warranty dept, just forwards your issues. Making a statement that you post on a website will get you zero points.


OP are you sending emails to warranty dept, so rolling documentation is available. You will get a response that that email has been forwarded to ————. If no contact from ——— using a rolling email documents each contact and saves time from making phone calls to a person who writes down your concern. Print is key, along with photos. I will say changing landscape prior to year warranty, May be your down fall.

[coffeebean]

Originally Posted by Michael 61

But daily for several weeks? All my neighbors are bone dry.

I see your point. I've seen our irrigation box only a couple of times so I haven't monitored the accumulation of water.